Complaints

This profile includes complaints for Adam Travel Services, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adam Travel Services, Inc has 30 locations, listed below.

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  Adam Travel Services, Inc

  7 Marshall St Boston, MA 02108-2404

• 

  Adam Travel Services

  5146 Leesburg Pike Alexandria, VA 22302-1046

• 

  Adam Travel Services

  6677 N Lincoln Ave Ste 226 Lincolnwood, IL 60712

• 

  Adam Travel Services

  5146 Leesburg Pike Alexandria, VA 22302-1046

• 

  Adam Travel Services

  6677 N Lincoln Ave Ste 226 Lincolnwood, IL 60712

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied on Dec:27, 2023 for Umrah ( Islamic Pilgrimage to Mecca) registration. they confirmed and were going to get back. With no answers and no contact, I got hold of *****************************, their rep. in ******* on Jan 4, 2024. He was in ********* that time and I have copies of our communication via text, when he asked me to send $1,500.00 deposit as well copies of my passport, COVID vaccination, and I informed I already have **** for ************ to visit for Umrah.With no other contact, he told me that he will return to ******* on January 14th to process the travel plans. Not trusting him, I made arrangement to meet him personally at **** Travel company office at ******************************************************************* I found out they had no records,after long discussion I got frustrated, cancelled my plans of travel with them. He told me to send request for refund of my deposit by email to their head office in ******, which I did in his presence. I have been trying to contact him, their office in ******, by email, phone call and sent registered letter with copies of documents requesting refund. I do not want anything else to do with them just my deposit back; of which I have records from my bank ***** Fargo. THERE HAS BEEN NO OTHER CONTACT EVER EXCEPT ******************, HIS NUMBER IS ************** Please help. Thank you

  Customer Answer

  Date: 03/01/2024

  I have not heard from the business in response to my complaint.

  Even before I have called their number several times, no answer, I have sent emails, no response and I have sent registered mail with copies of my text communication with *****************************, the only person ever contacted and I met him in the company's ******* ******* He has not answered any message either.

  I shall make PDF documents of my communication with ****************** as well as will get the records from the ***** ********** showing the money transfer. I shall forward these documents when ready to BBB. Thanks
  

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This travel agency has used my identity to fraudulently purchase a one way trip from ************* *** to ********************** flight date 1.05.2024 . I received a confirmation via email of the flight from American Airlines 8.27.2023. I got the information from the airline (American Airlines ) about who purchased this ticket fraudulently with my information- name - including full middle name- current address- and Correct Date of Birth. I reached out to the business but would not respond to me on the phone. I called the airline and canceled the trip. This trip was then booked again for 6.24.2024. I was able to cancel online at American Airlines website. Now the trip has been booked again for 6.24.2023. The airline will not let me cancel again- says I have to go through the travel agency. I have paid nothing - but my personal information is being used fraudulently. If someone were to board this plane on this trip, it would appear that *** left the country on a one-way to ********* on june 24,2024. Further confusing is why would they want the email confirms to be sent to my email address? This alerts me to the entire scam. The American Airlines confirm number is : XLXXKI

  Customer Answer

  Date: 10/13/2023

  I HAVE been in contact with the travel agent. However, there has been no resolution. They want to issue me flight credits to use with them on a future flight. But Ive been very clear that I do not want to do business with them and expect a full refund. Im waiting for them to respond to the latest email restating this directive.  

  

  Business Response

  Date: 10/27/2023

  Hello, We are a wholesaler and have not dealt with this client directly. We are not sure, how their personal information was used by one of our clients. We are happy to connect them directly with the client so they can sort this out. I believe one of our associates has already been in touch with them, and they are working it out. 

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Airline ticket to travel...then COVID 19 hit so I could not travel(March, 2020).....I started contacting **** Travel agent in January/February, 2021.....FOR TICKET, or REFUND....been on this back and forth till November2022...first, she could "not find the ticket..... and in November, 2022, she said that she CANNOT DO anything.... that the ticket DOES NOT SHOW ** in her system...... I am attaching the documents I have about this and NEED my money REFUNDED -ASAP!!!

  

  Business Response

  Date: 01/19/2023

  Hello, 

  This is our client. They purchased tickets in 2020 to travel. They never contacted us to request any exchange or refund until two years later. We contacted the *************** to request  refund or credit and they denied because the value of the ticket had expired. 

   

  We can provide the correspondence with the airlines to show their denial. 

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to confirm a travel booking with them for almost a week now, and have not been able to get through to them. I'm concerned that this is a scam because every time I have called, I have been forwarded to some imaginary boss or supervisor, who has never picked up the phone.

  Customer Answer

  Date: 01/04/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 01/15/2023

  Hello,

   

  This complain is very vague. It is unclear where the client made the booking. All of our offices and their contact information are available on our website. In addition we have customer care available via email. 

   

  If the client could provide a bit more detail, as to whom they dealt with, which office, we would be happy to help resolve any issue they may have. 

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been struggling to track down a refund that is due to me for quite some time now. It is worrying me that I am not being acknowledged. The refund for 2 tickets, totalling $2010.40 was processed by ****** Airlines to Adam Travel Services *** on the 27th of April 2022. A customer support agent by the name of **** has been providing me with support via FB messenger and has been the only person to respond to me so far. She has directed me to a ****************** who said he would look into it, but I have heard nothing back from him for months now.The refund for the 2 tickets, totalling $2010.40, were processed in cash to the Adam Travel Services branch in ******** by ****** airlines. I would like for this refund to be reverted back to me as soon as possible. It has been almost 5 months now since the refund was successfully processed to **** Travel.

  

  Business Response

  Date: 09/08/2022

  Hello,

   

  This is a perfect example of the majority of complaints we have to deal with. 

  The customer purchased a ticket from our Sub Agent TTN. We are a wholesaler. They are supposed to deal directly with TTN for all refunds and issues. That is a separate company that buys from us, and we in turn purchase from the airlines. When the client calls the airlines they direct them to us, because we are the company that deals with the Airlines directly. However, the client knows who they purchased the ticket from, I do not understand why they do not direct all complaints and issues to that company directly. 

  The Client is indeed due a refund that we received in June 2022. We credited our Sub Agent TTN with those funds, as they were the retail client who purchased from us. We contacted TTN and alerted them of this issue, I assume they should be processing the refund for the client shortly. However, the client needs to speak with them directly to expedite the issue. 

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cousin bought 4 tickets for the family to fly to ************* on 7/27/21 for a military funeral. Unfortunately I was unable to fly due to health issues and my cousin called to cancel my reserved seat. My cousin gave me the confirmation # of MMDGBY a voucher for $612.I was told I had until 12/31/22 to claim the voucher and fly at my leisure of my choice. Last week as I was trying to redeem and go on my next vacation I could not because ***** Travel Agency was closed.Making sure I would be able to speak with someone I called early the next day asking to redeem the voucher I had with ***** Travel Agency, immediately I was told they DO NOT honor vouchers and they hung up without any solution. ***************************

  

  Business Response

  Date: 09/02/2022

  Hello,

  We are a wholesale ticket provider who works with many retail travel agents. We searched our internal records, and we could not find any passenger by that name or that record locator. This likely means they have worked with a different travel agent. In our course of business a client should always go back and deal with the same people they purchased their product from. To that end, there seems to be some confusion here as it does not seem like this client worked with us directly, if at all. However, if the passenger is willing to provide the full name of the passengers who traveled along with any other information, we are more than happy to search again and try to find their record. However based on the information provided, that client is not in our records. 

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:07/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought six tickets from ******* airlines through a travel agent working with **** Travel end of April 2022. The supposed flight was from ************************ to *****, *****. When we arrived on time to the airport on July 2nd 2022 we were informed that 4 of our tickets were canceled by **** Travel. I paid tickets prices in full. They never notified me of any cancellation. When contacted the agent he failed to resolve the matter or to put ** on any flight. We had to return home to *********, ** after incurring considerable losses. We also lost money we paid to rent an apartment in *****************. Today is the third day and still they have not offered any solution or refund.

  

  Business Response

  Date: 07/21/2022

  This issue was resolved and passengers have travelled. There was a problem between the airline system and the reservation system which we did not cancel the reservation. **** Travel took responsibility and issued new tickets for them and they all travelled.