Complaints

This profile includes complaints for American Council for International Studies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Council for International Studies, Inc.

  343 Congress Street Suite 3100 Boston, MA 02210-1214

  
• 

  American Council for International Studies, Inc.

  330 Congress St Fl 5 Boston, MA 02210-1216

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son's Spanish teacher invited us and other students to join a trip to ***** and ******** with ACIS (American Council for International Studies) called the Iberian Voyage. I have been making payments for myself and two children of $469.15 + ****** + ****** =$1,327.45 bi-weekly since 10/28/2024, totaling ******* + ******* + ******* = $14,601.95. Last week, ACIS canceled the trip, citing insufficient participantsdespite assuring my son's teacher for months that they would connect our group with others to ensure the trip proceeded. At no point during the payment process were we informed of the possibility of cancellation, which makes this situation all the more frustrating. When ACIS canceled the trip, they promised a full refund. However, upon requesting the refund, I was informed it would be issued as a check and mailed within 45 days. This delay prevents us from having the necessary funds to arrange another trip for my sons high school graduation, which was the purpose of this journey. His brother and I were planning to join him, alongside his teacher and fellow students. Now, due to this unacceptable situation, we may not be able to travel at all, as my son begins summer school for college on July 1. The behavior displayed by ACIS is atrocious. They have shown complete disregard for the inconvenience and stress caused by their decision, and they seem to have no intention of rectifying the matter quickly or appropriately. Because theyre making me wait 45 days to receive a refund I do not know if they are going to give me a refund or not. How do I know they are not going to take the $14,000 that Ive paid them? They auto drafted it from my account. Why cant they ACH it back into my account? This is starting to appear to be a scam. I would strongly advise against using this company, especially if you are a fiduciary, such as a teacher, recruiting others to join their trip.

  

  Business Response

  Date: 04/01/2025

  Hi *******,

  I know the cancellation of your trip is a huge frustration. We did try to match your group with another group however I understand the options given did not fit into the date restrictions. I wish we had more options during your time period and do offer a full refund if we are not able to find an acceptable trip for the smaller ******** is "standard" to say it can take up to ********************************************************************************** some other issue, but this is not normally the case as we do send out checks weekly.

  We received definite notification that trip offers were not accepted on Friday.We will be sending out the check to your family on Wednesday. I did attempt to call your cellphone to explain this to you but unfortunately, I received a message that your mailbox was full. I have sent you an email also.

  Our goal is to have people travel so I am so sorry this did not work out and I hope that you and your sons can find another trip for his graduation.

  Sincerely,***** *****

  Customer Answer

  Date: 04/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  While the business has said they will mail me the checks I have no way to know if they have been mailed yet or when they will be mailed. I wanted them to directly deposit the funds because they withdrew them from my account automatically, but they will not do so. I cannot resolve this complaint until I have received my refund because then I will have no further recourse if my refund is not received. Once I have the refund that will resolve my complaint. 
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 04/10/2025

  Hello, 

  I assume you have received the checks by now.  Again I tried to call you but was unable to get through.  They were sent last Wednesday, and it is now over a week later so they should have arrived. If they have not you can let me know at ***********************************************************.

   

  thank you,

  *****

  Customer Answer

  Date: 04/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal consumer complaint regarding my recent experience with American Council for International Studies (ACIS). My son was scheduled to participate in a trip to ******* organized by your company, with funding provided by generous donors. However, due to circumstances beyond our control, namely civil unrest in *******, the school district where my son attends school refused to consent to the trip.In light of this, I contacted the trip coordinator, ***********************, to request a full refund as the original trip to ******* could not proceed. To my dismay, **************** informed me that I would not be receiving a refund because the trip was merely relocated to ************** is important to note that the donors contributed funds specifically to support my son's participation in a trip to *******, not **********.Despite the change in location, ACIS provided detailed information to donors about the trip to *******, and their contributions were made with the understanding that the trip would take place in *******. At no point did ACIS seek consent from participants or donors regarding the alternative destination of **********.On February 20th, partial refunds were offered for the down payment, but this does not rectify the situation. When I contacted ACIS customer service to express my dissatisfaction and request a full refund, I was met with dismissiveness and told that I should be grateful for the partial refund. This response is unacceptable, as it fails to acknowledge the discrepancy between the agreed-upon trip destination and the actual destination.It is evident that ACIS is withholding funds for a service that it is not providing, which I believe constitutes fraudulent behavior. Despite my attempts to resolve this matter directly, ACIS has remained steadfast in its refusal to issue full refunds to both myself and the donors who contributed to my son's trip fund.Therefore, I formally request a full refund for myself and all donors.

  

  Business Response

  Date: 03/12/2024

  Hello, 

  ACIS did not cancel any program to *******.  We have run many programs to ******* over the last few months with no incident. There was no increase in Travel Advisory level or official reason to change the trip. 

  At the request of the school, we did allow all monies to be transferred to another program if the group makes that decision.  We did so with no penalties, with the stipulation that if any individual choses to cancel they are subject to standard cancellation penalty. Again, this was a decision of the group not of ACIS. 

  As a special arrangement we decided to give this traveler all monies back less $200, which we gave in the form of an ACIS travel voucher. This is a full refund, but just part being in a voucher.  

  We understand that there were people who donated to the trip, and they are explicitly told this is a donation and non-refundable.  We did do more in good faith, but we feel we have done more than the contract states and will not be issuing more of a refund. 

  *********************
  SVP Customer Experience

  Customer Answer

  Date: 03/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  
  You
  Hello, Everyone,I hope this message finds you well. I am writing to inform you of some developments regarding the ******* trip that ****** was scheduled to attend, which unfortunately has been canceled by the school district due to civil unrest in *******.As you *** be aware, the company that organized the trip, ACIS (American Council for International Studies), initiated partial refunds on February 20th. Initially, I was informed by the trip coordinator, *********************** ************************************* that we would not receive a refund as ACIS was offering an alternate trip to **********. However, upon further communication directly with ACIS, I was informed that an "exception" could be considered for partial refunds.I am writing to express my sincere apologies that the donation you made for ******'s trip to ******* will not be utilized for its intended purpose. I understand the frustration that *** come from the inconvenience and time spent in seeking a refund for a trip that is no longer happening.In my continued efforts to secure a full refund, I reached out to ACIS again today. Unfortunately, I was informed that a full refund would not be granted. This response does not sit well with me, and I am taking the following steps to address this issue I encourage you to do the same.1) Contacting the trip coordinator, ***********************, at *********************************** and give her another chance to make this right.2) Contacting ACIS @ *********************************** or Book Phone Call with ACIS (office365.com)3) Filing a complaint with the Better Business Bureau I am committed to ensuring that all donors receive the appropriate reimbursement for their contributions toward ******'s trip. I will keep you updated on any progress made in this matter.Once again, I apologize for any inconvenience caused and thank you for your understanding and support.Sincerely,
  
  ChatGPT
  ChatGPT
  Dear All,
  I trust this message finds you well. I regret to inform you that the ******* trip, which ****** was scheduled to attend, has been canceled by the school district due to civil unrest in *******.
  As you *** already know, the organizing company, ACIS (American Council for International Studies), began offering partial refunds on February 20th. Initially, I was notified by the trip coordinator, *********************** ************************************* that a refund would not be provided as ACIS was proposing an alternative trip to **********. However, subsequent communication with ACIS revealed that they might consider exceptions for partial refunds.
  I sincerely apologize for the inconvenience caused by the cancellation of the trip and the subsequent efforts required to seek a refund for the donations made towards ******'s trip to *******.
  In my persistent pursuit of a full refund, I reached out to ACIS once more today. Unfortunately, they reiterated that a full refund would not be granted. I find this response unsatisfactory and am taking the following steps to address the matter, and I encourage you to do the same:
  Contact the trip coordinator, ***********************, at *********************************** to request a resolution.
  Reach out to ACIS at *********************************** or schedule a phone call through the provided link.
  File a complaint with the Better Business Bureau.
  I am dedicated to ensuring that all donors receive the appropriate reimbursement for their contributions towards ******'s trip. I will keep you informed of any progress made in this regard.
  Once again, I apologize for any inconvenience caused and appreciate your understanding and support.
  Best regards, [Your Name]
  
  
  
  You
  Please respond to this rebuttal:
  
  ChatGPT
  ChatGPT
  Certainly, here's a response you could consider sending:
  
  Dear [Recipient],
  Thank you for taking the time to express your concerns regarding the cancellation of ******'s trip to ******* and the subsequent refund process.
  I completely understand your frustration and disappointment with the situation, and I want to assure you that I share your sentiments wholeheartedly. The decision to cancel the trip was not taken lightly, and I have been diligently advocating for a fair resolution with ACIS on behalf of all donors involved.
  I acknowledge your points regarding the effort expended in seeking a refund and the importance of ensuring that the donations are utilized for their intended purpose. Please rest assured that I am actively pursuing all available avenues to secure the maximum possible refund for everyone affected by this situation.
  I will continue to escalate the matter with ACIS and explore additional options to achieve a satisfactory outcome. Your feedback and support are invaluable in this process, and I am committed to keeping you informed of any progress made.
  Once again, I apologize for the inconvenience caused and appreciate your patience and understanding as we work towards a resolution.
  Warm regards,
  [Your Name]
  
  
  
  
  You
  Respond to this rebuttal: Hello, ACIS did not cancel any program to *******. We have run many programs to ******* over the last few months with no incident. There was no increase in Travel Advisory level or official reason to change the trip. At the request of the school, we did allow all monies to be transferred to another program if the group makes that decision. We did so with no penalties, with the stipulation that if any individual choses to cancel they are subject to standard cancellation penalty. Again, this was a decision of the group not of ACIS. As a special arrangement we decided to give this traveler all monies back less $200, which we gave in the form of an ACIS travel voucher. This is a full refund, but just part being in a voucher. We understand that there were people who donated to the trip, and they are explicitly told this is a donation and non-refundable. We did do more in good faith, but we feel we have done more than the contract states and will not be issuing more of a refund. ********************* SVP Customer Experience
  

  Dear *********************,
  Thank you for your prompt response and clarification regarding the situation surrounding ******'s trip to *******.
  I appreciate the information provided regarding ACIS's perspective and actions taken in response to the cancellation. While I understand that ACIS did not cancel the program to ******* and that there were no official reasons to change the trip, it's important to recognize that the decision to cancel ultimately rested with the school district due to concerns about civil unrest. This decision was made in the interest of student safety, and while it *** not have been directly related to ACIS's operations, it did impact the planned trip.
  I also acknowledge ACIS's offer to transfer all monies to another program without penalties, as requested by the school. However, it's important to note that the decision to seek a refund was made by the group in light of the cancellation, and it's unfortunate that this option was not fully communicated or explored initially.
  Regarding the refund issued to the traveler, while I appreciate the gesture of providing a partial refund in the form of an ACIS travel voucher, it's important to honor the expectations and agreements made with donors who contributed to the trip. The decision to donate was made with the understanding that the funds would be used for ******'s trip to *******, and it's reasonable for donors to expect a refund given the circumstances.
  I understand that ACIS has made efforts in good faith and has provided what it believes to be a fair resolution. However, I respectfully maintain that a full refund in cash would be the most appropriate and equitable solution for all parties involved, considering the unexpected cancellation of the trip. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 03/14/2024

  Hello, 

  When someone donates to the fundraising, they check a button to explain that they understand (this is attached), even upon cancellation they will not receive a refund.  We do refund a portion to the donator, but this is normally minus any cancellation fees.  We try to be even clearer that they will not receive any refund to avoid issues like this one.  

  ACIS feels like they went above and beyond the normal policy and only $200 was held in form of a voucher.  

  *********************

   

   

  Customer Answer

  Date: 03/18/2024

  I am writing to address the ongoing issue regarding the refund for the trip that was originally planned to ******* but was changed to ********** due to circumstances beyond our control. Despite my previous correspondence and attempts to resolve this matter, ACIS has continued to overlook the fundamental fact that the trip was not canceled by my family.
  It is crucial to reiterate that donors contributed funds specifically for a trip to *******, a destination that is no longer taking place. This deviation from the agreed-upon trip has caused confusion and dissatisfaction among both myself and the donors involved. The lack of transparency and failure to seek consent regarding the change in destination is concerning and unacceptable.
  I must emphasize that subterfuge and dismissiveness will not deter me from pursuing what is rightfully due to myself and the donors. We entrusted ACIS with our hard-earned money under the understanding that it would be used for a trip to *******, and it is only fair and just that we receive a full refund under the circumstances.
  I urge ACIS to reconsider its stance and honor its commitment to providing fair and transparent services to its customers. The trip was not canceled by us, and therefore, withholding funds for a service that ACIS is not providing is unjustifiable.
  I expect a prompt and satisfactory resolution to this matter, including full refunds for myself and all donors involved. Please confirm receipt of this communication and provide an update on the steps that will be taken to address this issue.
  Thank you for your attention to this urgent matter.

  
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I assisted a Venezuelan immigrant child in ******** in setting up a fundraising page on your website to financially support his upcoming school trip.Through the generosity of my friends, we were able to raise $4,551 within 24 hours, surpassing our initial goal of $4,245. The family is residing in ***************** under Temporary Protection Status (TPS), and the child applied for parole to USCIS to travel overseas in November 2023 for a trip scheduled for 02/08/2024. Initially, USCIS estimated a 2 weeks approval period for the parole request on December 15th. However, on January 4th, this estimate was extended to 2months, which was communicated to the group leader immediately. Despite my efforts to expedite the parole application, USCIS denied the request citing lack of emergency circumstances, such as a death or medical emergency. Consequently, the trip had to be canceled, and the cancellation was promptly submitted online. Upon contacting ACIS, we encountered difficulties reaching a human representative to discuss the urgent matter. on February 14th, ACIS notified us that they would not refund the funds raised, totaling $4,551, in accordance with their policy. This decision is unjust as it deprives the contributors who generously supported the child's trip.It is truly unfair to penalize this child and his supporters for a situation that was completely out of their hands. To keep the money in these circumstances goes against the very spirit of generosity and support that was demonstrated by those who donated.I implore you to do the right thing and refund the full amount of $4,551 without further delay. It is essential to ensure that justice prevails and that this child is not unfairly deprived of the opportunity that was promised to him. I trust that you will make the ethical and compassionate decision to refund the funds and uphold the values of fairness and support that are so important in situations like these.

  

  Business Response

  Date: 03/06/2024

  Hello, 

  I am sorry to hear about this situation and am willing to look into it. 

  I want to point out that we are very clear about the refund policy from the beginning.  You must even click a button saying you understand that there is no refund due beyond the stated refunded if you do not purchase a Protection Plan.  Whoever registered chose NOT to purchase any protection of the money and agree to the no refund policy within 30 days.  If there was any possibility that paperwork would not be approved a Protection Plan should have been purchased. 

  ACIS is not taking this money into profit, we paid for not only the airline ticket but all the land prior to the trip. Therefore, you are asking for ACIS to donate the cost of the trip back to those who donated. 

  That being said, we feel for the student and those who donated and I am willing to refund anything beyond what was paid directly out to our supplier on *****'s behalf. All the work that ACIS did on his behalf and any profit we would have earned can be refunded. The monies refunded would then be split among the donators.  Example- if we "lost'" 70%, the 30% would be split equally among the donators.  If they donated $500, they would receive back 30% of what they contributed, if someone donated $100, they would receive back 30% of that.  Again, when donated they do say they understand this is non-refundable. 

  I fear this may cause more questions from each individual donor and I would like to have an email or name of someone that we can refer these people to explain the situation. 

  Please let me know if you agree with this proposal and I will reach out to the airline and ***** suppliers. 

  Thank you,

  **********;

  Customer Answer

  Date: 03/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. Please refund the 30% to each one of the donors as you agreed to do. If any of the donors have any questions, please ask them to email ********************* directly at *********************. 

  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  
  Regards,
  
  ********************* ******

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACIS refused to refund the deposit for our tour when Covid hit. They offered a travel vouchers for later use. We contacted them to confirm the expiration date of the voucher and was told a different date that what was printed on our vouchers (we misplaced our vouchers with a lot of things going on). We told us it was Dec 2022, but when we later found our vouchers, late this year, the actual expiration date is Dec 2023. It was too late to do anything, We contacted them with the email trail of their rep giving us the wrong date, but they refused to accept our request of extending for 12 months so we can plan. They don't even accept the fact that their representative made the mistake. I understand that it was printed on the vouchers, But not to even considered the entire situation does not show that they are good people to work with. There is no person to talk to, just a chat line and they just disconnected me on the chat line when I discuss the issue. They keep our $2000 for what exacly the service provided, when everyone refunded our airfare, hotels due to covid?We need them to extend the voucher expiration date by 12 months or refund our deposit because they have not done anything for us as far as booking travel for that year.

  

  Business Response

  Date: 12/21/2023

  Hello ******,

  I am sorry you are unhappy with ACIS. We truly tried to be as flexible as possible during COVID to allow our participants to use their vouchers but we cannot extend them indefinitely.

  To go over the situation, you had originally signed up for a 2020 program and we offered our passengers to travel in 2021 at no penalty or additional cost. When your trip was moved from 2020 to 2021, $1000 of what you had paid was applied as a voucher to your 2021 program. This voucher was good for two years and therefore redeemable until Dec 31, 2022. When the 2021 program was cancelled we reissued that voucher and gave you another year to redeem, until December 31st, 2023. Officially you should have traveled by that time. We did offer to honor this voucher for travel in **** or ****, as long as the voucher was redeemed by the validity date of December 31, 2023. After this date, a validity time of 2 years, the voucher will be void.While I'm disappointed to hear your frustration, we do have to adhere to certain financial criteria and cannot further extend the validity of this voucher.

  ********************* SVP Customer Experience

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have paid a deposit to secure a spot for our daughter to travel to Europe as a group of high school students with the History teacher as the leader of the group. 1. During online zoom meeting we were told that the deposit is fully refundable if any changes happen before its 130 days to departure.2. Teacher resigned from school. The whole trip was planned around this teacher and his class for educational purposes. My daughter refuses to go on a trip because we were lured to join the trip because of this particular teacher and this particular class. 3. The Acis refuses to issue ** full refund of our deposit and refuses to provide contact information of the *** of the company.4. Our family feels that they just took our money deceitfully. Its 270 days before the trip, the leader of the trip resigned- for high schoolers the personality of the leader is the main attraction. 5. We feel that under the circumstances we are totally eligible for full refund. Sincerely,The ********* family

  

  Business Response

  Date: 06/16/2023

  Dear ***********************, 

  I look into your situation and it does seem like the same group leader will be running the program next year, if you would like to reinstate please let us know and we will waive the reinstatement fee 

  I apologize you were under the impression there was a full refund option, however that is not our policy.  The cancellation penalty is $350 prior to ************************* the registration booklet.  *************************************************************************************************************************

  We apologize for any misunderstanding and do hope your daughter decides to travel. 

  Thank you,

  Laura 

  Customer Answer

  Date: 06/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked my daughters trip for June **** and she has came down with and illness that unfortunately will not allow her to travel next year made the payment of ****** on in November 2022 Cancelled 414 days prior to the trip 4/21/23 and they are telling me they penalized my ****** to cancel. I never signed the terms agreeing to this nor was I told this. The rep was extremely rude what kind of scam company is this?

  

  Business Response

  Date: 04/28/2023

  Dear *****************, 

  Please see the attached registration form that lists our cancellation fee structure. 

  The down payment is $350 until 130 days, please see page 7 where the chart explains this. 

  When you make a payment you agreed to the terms and conditions.  

  I am sorry that *** will not be traveling but we do try to be very up front about our policies and put them in chart form to help. 

  Sincerely, 

  *********************

  Customer Answer

  Date: 04/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. In fact you can find attached the most recent email asking me to sign such terms because up until I canceled we were unsure of her health diagnosis and unfortunately due to the results she may not be here to travel. Shame on you as a company for not only scamming people but being the uttermost uncompassionate people I have ever done business with. I would never recommend this company and I will be letting our district know. 

  I never completed or signed the terms. I went to a meeting with your representative where I was told I had to put a fully refunable deposit down to secure my spot. Please provide me as previously requested where I wet ink signed a agreement to your refund policy. I signed no such contract or terms.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 05/02/2023

  The electronic signature request is so that we can ensure you know your daughter is traveling overseas and in case of a medical emergency.  You do sign the terms and conditions when you make a payment.  I have attached a copy. 

  Customer Answer

  Date: 05/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The attached does not reflect my signature or the terms you are referring to. Please show me my wet ink signature on this "contract" I signed with the terms you are referring to. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********