Business ProfileforOverseas Adventure Travel

Billing practices are unethical and fraudulent. Trips are excellent.On May 18, 2024 I placed a down payment of $1749.00 on my Citi Mastercard. When I phoned Overseas Adventure Travel (OAT) on 5-29-24 to pay for the balance of my trip I was told that I would need to do an *** transfer from my bank account to avoid any service fees rather than if I used my credit card. It is clearly documented on my statement from OAT that an additional $99.90 was withdrawn during the *** transfer. I was told that I would see the refund come back on my next statement. This credit did NOT show up on my 6-4-24 invoice from OAT. I phoned them today (6-18-24) to inquire. I was informed that OAT put the credit back to my Citi Mastercard. I advised them to reverse this credit since I did not authorize the use of my credit card for this credit and the error occurred from the *** payment on 5-29-24. A credit should go back in the same type of payment from which the billing occurred. I will now lose 100 travel miles from my Citi account. *** insisted that all supervisors were too busy to handle my call. OAT representative stated they don't keep any payment forms on file. They obviously kept my credit card info from my 5-18-24 payment and made an unauthorized transaction.**** states that there is nothing they can do even though this billing period is not yet closed.I demand that my credit of $99.90 goes back in the original payment form of *** to my bank account. This is a horrible way to treat a customer who has taken multiple trips with this company.Thank you

As part of an agreement with the company that allows us to take credit card payments, we refund all funds in the same order and method that money was paid to us. The $99.90 was refunded to Complainant on June 6 through their Citi Mastercard. Complainant was advised of this on June 18, 2024. Once we send a refund, we're unable to take the funds back and issue them through another method. Complainant has been refunded the money, and we consider this matter closed.