Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We began speaking with a *** from Railbookers to book a trip to *****, sending us a quote which shared in writing the cost of trip protection of $209 per person for this trip noting in writing "that allows you to cancel for any reason up to 24 hours prior to the trip and will give you future travel credit for the amount of the trip for up to 2 years from cancellation". She also noted by phone we could cancel for any reason and did not lead us to the terms and conditions of the trip nor conditions of trip insurance. We purchased trip insurance and paid our deposit of $1288. We had to reschedule this trip from 12/16/24-12/24/24 and asked for a trip after 12/23/24, due to not having our daughter's college schedule. Just a few days difference. We emailed the same *** and nothing verbal or written was given to us of any penalty for rescheduling nor losing our trip insurance. Another sales *** contacted us by email to see of our decision, again with no verbal or written acknowledgment of loss of insurance and deposit, just wanting our decision for date change. We received an invoice for a new date trip of 12/23/24-12/31/24, again no call to confirm changes were acceptable. We emailed the ***s to state the dates were ok; never receiving a verbal request for a new deposit nor given info that we had to purchase new trip insurance at this time. We recently requested trip cancellation, and were told we only have a $63 credit toward a new trip from the $1288 deposit we made. We asked for an accounting of why we only have $63 and were given "its in our terms and conditions". That would be completely acceptable had we been initially and throughout advised we would lose both the trip insurance and deposit for changing a reservation date by a few days or cancelling well in advance of our trip date. Given their withholding important information and not directing us to their terms, we request a refund of $1288. We are not confident in booking any trip with them.

  

  Business Response

  Date: 08/09/2024

  Hello ***** & *******,
  
  After reviewing your concerns, as a courtesy, we will be reducing the amount owed in the amount of $477.00 which is the initial cost of the insurance to reservation #RB104937. We are very sorry about the difficulties experienced however our terms and conditions were sent outlining the details regarding the non-refundable insurance when cancelling a trip.

  Customer Answer

  Date: 08/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  We are unable to travel at that time, thus, why we were requesting a refund. We are not comfortable using this company for any future travel as this is our first time visiting abroad. They did not disclose their terms and conditions at any time in conversation nor did they direct us to the terms and conditions. They also did not indicate we would be charged again for the change of date. We are requesting a refund of $810 which is the original deposit minus the trip insurance. Thank you.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***** And *******

   

   

  

  Business Response

  Date: 08/26/2024

  Hello,

  Per your request, we have cancelled reservation #RB104937 and have processed a refund to the bank details provided (account ending in 5524) in the amount of $810.00. Please allow ***** business days for this amount to show on your account.

  We thank you for your valued business and support.
  
  Kind regards

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked an Amtrak Vacation, along with 6 others, and paid our deposit on 2/15/24. This trip includes lodging in ********* and a tour to *********************. On 5/17 we paid the balance of our trip. On 7/8 we get a call saying our tour to ******* was cancelled. I called the tour company to find out that the tour WAS NOT cancelled and they have no record of us ever being booked. The tour company said this happens a lot with Amtrak Vacations. The reason we wanted to go on this trip was specifically to go to *******. We tried booking another excursion to go to ******* but the cost for one that wasnt sold out was $900 dollars per person!! Amtrak Vacations offered to give us $200 towards another excursion but we couldnt find one. They refunded our excursion cost of $236 per couple. When they refunded mine and my husbands excursion they refunded half of it to our credit card and the other half to one of the couples (King and *****) that cancelled their trip the week before. Then they had the audacity to tell me we would have to work it out between us. What?!! Since when does a client/customer have to fix a mistake that a company makes? I called again today and they are finally refunding the other half of the excursion. Then when they sent me my voucher they reduced it by the trip insurance for all 4 people instead of just mine and my husbands. Again, having to make another call to get it fixed. We tried on every call to talk to a Supervisor or Manager. They told us over and over that there was no way we could talk to one. We have to send in an email. At this rate Im sure an email would sit in someones inbox without ever being read. They wanted to give us a voucher but after all of this we dont to trust them with our vacation. Weve requested to get our money back since it was neglect on their part but they refuse. People Ive spoken to at Amtrak Vacations are:******, ****** (3 times), ******** (2 times), ******* (2 times), and ******.

  

  Business Response

  Date: 08/02/2024

  Hello *******,
  After reviewing your concerns, we will be processing a refund to your credit cards in the amount of $1,697.62 ($848.81 to the card ending in 8998 and $848.81 to the card ending in 6701).  We are very sorry about the difficulties experienced. Please allow ***** business days for this amount to show on your account.
  We sincerely appreciate your patience with us as we worked to resolve this issue.
  Kind regards,

  Customer Answer

  Date: 08/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The full refund needs to go on credit card ending in 8998. Credit card ending in 6701 belongs to another couple who was originally traveling with us but canceled a week before due to health issues. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 08/09/2024

  Hello *******,
  
  We have been advised that a credit card charge back has been actioned on your behalf on Aug 2, 2024 and we will need to await the results. Once we have been informed of the outcome, we will be in touch with an update.

  Thank you

  Customer Answer

  Date: 08/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 15th we booked with Amtrak Vactions #****** for 7/16/24 on Amtrak for 4, to travel by rail/hotel and excursion. On 7/8 we got a call from them stating our excursion was cancelled. We called the excursion company, and they had no record of us ever even being booked. The tour company said they have been getting a bad wrap from Amtrak saying they cancelled with others. previous to our situation they had written Amtrak stating they have been having trouble with Amtrak. We did try to find another excursion but nothing was available this close to departure. Due to this being the point of the trip, we cancelled the whole trip on 7/9. After 7 calls to Amtrak over the course of 4 days (********, ****** 2x, ******, *******, ***** and ******) to resolve this issue they offered to give a us a voucher. We felt that due to their error, we should get our money back. We asked to speak to a supervisor but no one called us back. At this point we do not trust Amtrak and have no desire to travel with them.

  

  Business Response

  Date: 08/02/2024

  Hello *******,
  After reviewing your concerns, we will be processing a refund to your credit cards in the amount of $3,188.00 ($1,594.00 to the card ending in 5583 and $1,594.00 to the card ending in 3008).  We are very sorry about the difficulties experienced. Please allow ***** business days for this amount to show on your account.
  We sincerely appreciate your patience with us as we worked to resolve this issue.
  Kind regards,

  Customer Answer

  Date: 08/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  The investigator manager called me directly and we were able to resolve the issue.  He was very professional. kind and understanding.  I appreciate his efforts to make this right.  I believe he actually did this before even knowing we had contacted the BBB.  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/28/20 we purchased a trip with Amtrak Vacations (Railbookers Group) for a trip beginning 5/7/20, also purchased trip insurance. The trip was cancelled by the provider due to Covid-19. Instead of a refund, we were issued a credit voucher. We attempted to rebook the trip twice, both times the agent advised that the trip was not available as of yet. Since then, both couples have experienced serious medical issues (both couples are in their mid 70's) including lung transplant, broken femur, heart problems, which make travelling impossible. We have attempted to obtain refund for the trip on several occasions and via several different personnel from Railbookers (including writing letters to *** ******, Chairman of the Board Travano, ************* several phone calls, emails) with no results. Most representatives state that they have advanced it up the chain, Letters to the *** and Chairman were dated 6/7/24, last email was sent 6/18/24. Several emails were sent prior to that date and letters were sent to the *********** 2/5/24. All correspondence has requested a refund for the trip. It should be noted that the trip insurance was purchased on 1/28/20 and we did not receive the actual policy or terms until it was emailed to us on 3/25/20.

  

  Business Response

  Date: 07/17/2024

  Dear *******,
  After reviewing your inquiry, we will be able to waive your future travel credit and refund a total of $9,396.04 ($4,698.02 to the card ending in 8720 and $4,698.02 to the card ending in 9969) which is the total amount, minus ************************* which is nonrefundable, back to the cards in ***** business days.
  Thank you again for bringing this to our attention, and we sincerely appreciate your patience with us as we worked to resolve this issue.
  Kind regards,

  Customer Answer

  Date: 07/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago I called Yankee Leisure Group inquiring about a train trip from ******* to ******* then a cruise to ****** and a stay at ***************************The Denali cabin was booked to capacity. I said I would think about the trip and did not agree to anything.He asked for my cc card info saying only $1.00 would be charged for this visit on the phone.259.00 dollars and a ********* totalcharge was ********* made. No further communications, I called Amex they initially reversed all charges. I was told verbally that there was fraud. In writing I got my cc statement reflecting that. A week later I got a reversal in writing of that statement. Saying I am responsible for payment. Whenever I made plane or cruise reservations a confirmation by u.s. Mail fed ex email with itineraries schedule of meeting places and electronic or paper tickets. No reservation confirmations came to me if they did I would have contested the reservation.Now I have today filed a Complaint contesting w amex stating the above.The res * they left on a voice mail after saying my fraud credits were reversed is ****** for Aug 15th.I never made this amex new position is since the one dollar charge was made I gave consent.How come if I did I got no questions as to agreeing to a discussed itineraries no email confirmations no tickets no itinerary nothing except phone calls saying if I am a no show I forfeit the fees of which I never gave consent !Please help me Aug 15th is approaching Thank you Dr. ***************************

  

  Business Response

  Date: 07/09/2024

  Dear ******,
  
  After reviewing your concerns, we have cancelled reservation #****** and processed a refund to your credit card, ending in 4009, in the amount of $11,240.77 (full refund minus the non-refundable insurance). Please allow ***** business days for this amount to show on your account.
  We sincerely appreciate your patience with us as we worked to resolve this issue.
  
  Kind regards  

• Initial Complaint

  Date:06/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased package in May for trip.Breach of contract, agreed upon and paid for, transportation not provided.Logistics were dropped. Changed a hotel stay without rebooking location properly for shuttle tour, other locations shuttles discontinued.I am not paying twice for something that was included in the original price. I disputed partial charge for an adjustment on additional money paid for your mistakes. Since you denied that in your greed, you can just refund the entire amount for breach of contract.

  

  Business Response

  Date: 07/02/2024

  Hello ****,
  
  Thank you for the email. As s a courtesy, we have approved a refund of $250.00 to the card on file ending in 2205, due to your initial dissatisfaction regarding the lack of a shuttle provided at the *********************** as well as the inconvenience regarding the hotel change in ******. We are very sorry about the difficulties experienced. Please allow ***** business days for this amount to show on your account.
  Kind regards,

  Customer Answer

  Date: 07/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26th 2024 I called whom I thought was Amtrack to make a reservation on the Auto Train for from *************** to ************* for date of travel on June 28th 2024. Information was taken over the phone with an agent. Amount of ticket was $1,171.00 charged to my credit card. I was asked if I wanted to purchase insurance and I declined, not being advised that I was booking through a 3rd party which has their own set of rules different from the rules of Amtrack which says they have reisk free cancellation and refunds up to 24 hours before departure. Since the time of purchase I developed a medical condition which will prevent me from travel in the near future. I called Amtrack reservations and that is when I found out I was booked through a 3rd party Railbrookers and would need to call them. After waiiting on the line to speak with someone for at least 45 minutes, and explainng to an agent I needed to cancel and wanted a refund to my credit card he explained that he could only issue a credit for future travel and that their rules would take a service charge off the amount based on how many days left until I travel. He said if I could have my Doctor send a note stating I could not travel in the near future they would see about issuing a credit to my credit card. The doctors note was sent within a few days to the email address the agent provided. I tried following up with emails for days asking for status with no response. I then went to my credit card company and filed a complaint with all of the above facts. Within a day after notifing my credit card company I received aan email from a supervisor at Railbrokers that they would send a credit to my credit card company byt only for $819.70 a difference of $351.30 of what I am owed. Amtrack and the 3rd party should have some responsibility to the customer to explain the difference whrn booking. I am asking for the additional $351.30 to be credited.

  

  Business Response

  Date: 06/24/2024

  Dear ******,
  After reviewing your concerns, we will be processing a refund to your credit card, ending in 7476, in the amount of $351.30. We are very sorry about the difficulties experienced. Please allow ***** business days for this amount to show on your account.
  We thank you for your valued business and support, and we look forward to having you travel with us again in the future.
  
  Kind regards

  Customer Answer

  Date: 06/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 50th-anniversary celebration trip was CANCELED because Railbookers forgot to pay the cruise line. We booked a Rail and Sail trip (reservation #******) to celebrate our 50th wedding anniversary with my brother and his wife. We booked in October 2023 with our final payment made in mid-April 2024. We were all set to go when we found out that through an error at Railbookers, was CANCELED! This was to be a trip of a lifetime for us and not a cheap one either over $15000. However, when we went to start booking some excursions on the cruise on May 4th, we found that the trip was cancelled for lack of payment on May 2nd. We immediately called Railbookers only to get their recorded message that they would not be open until Monday. On Monday, we called and were told that, indeed, our trip was cancelled. They never did explain how it happened; however, they assured us this was a top priority for them. There were many promised phone calls that were either late or didnt happen at all. We were offered Oceanview rooms (we had booked balcony rooms) or we could move our trip to another time, (still *********) but that they would make it up in extras for us. After over a week, they finally just said, there was nothing they could do (they never offered any extras at all) and just refunded our money. I guess that makes us even. We had been planning this trip for over 7 months. This was our 50th Anniversary! And Railbookers screwed us! We feel like we have been taken advantage of. Because of your negligence, we have no 50th anniversary vacation and no time left to book another.

  

  Business Response

  Date: 06/04/2024

  Hello,

  As noted in the inquiry, Railbookers has refunded the total amount received of $15,574.60 on May 14th, 2024 regarding reservation # ******. Our records indicate a refund of $7,787.30 to the card ending in 3630 and $7,787.30 to the card ending in 3006. There was no option to move the reservation to a different date within the month of August as the cruise was unavailable for the package requested. We offered to move the reservation to another month but the the offer was declined. We apologize for the inconvenience. 

  Kind regards

   

• Initial Complaint

  Date:05/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchase an vacation in february of 2022 .I try contact to schedule for a trip i was promise two trip and i had for 24 month to go to any where in the ************* for a get away .Every time i try to call i was getting to run away so i final get thru to someone and was told this was a timeshare account and we had to stay with the trip a whole day with timeshare .So i thought about what was told to me and i call back and ask for my money because i do not want to stay a whole day with an company to try to sell a propertly i do not need this is for a vacation not to make me misery .So when i call back i was send back and forth 7 time saying i had to cancel with this department then i had to cancel with someone else .So a woman got me on the phone with ********* and she told me to ask for the supervisor to get my money back if i didnot know about this when i purchase it .So i did when the supervisor finally he answers after 30 minutes waiting then he got on the phone very rude (talking about he has me on a recording saying it was okay for the timeshare (that was false ) when the lady had me on the phone when i set up my vacation and when she told me i had to go to a timeshare in order to schedule for my vacation i was lost and very upset because this is not what i sign up for .So he try to tell me i agree to this in February when i agree to this vacation and had me listen to a call when i made my reservation in February of 2024 he tired to say it was in the beginning when purchase the ticket in 2022 and he lied on me going back and forth saying he try to help me and he didnot he just wants to keep my money that all .Can you please help me with this please Thank you

  

  Business Response

  Date: 05/15/2024

  Hello *******,

  Thank you for the email. We are having difficulty finding your reservation with us. If you could please provide your full phone number as well as the Railbookers/Amtrak Vacations six digit reservation number, it would be our pleasure to look into your inquiry.

  Thank you

• Initial Complaint

  Date:05/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, we booked a small package at ****************** (**) for an Amtrak ticket and two hotel rooms. The company AAA uses is called Amtrak Vacations (phone number **************). They charged us $4200. I asked for an itemized bill, and the AAA agent said they "don't do that." When I recently called Amtrak to confirm my reservation, they informed me that I paid $2,716 for the ticket. My complaint is that the company website says "As Amtraks national tour operator, we have access to rates and availability you wont find anywhere else. The implication being that savings will be passed on to the customer. However, in this case we were greatly overcharged. I am writing to register this complaint, but also in the hopes that I can be reimbursed for the overcharge.

  

  Business Response

  Date: 05/15/2024

  Hello *****,
  
  We understand your frustration as pricing is something that we are all cautious of when we are booking a vacation and for us selling the vacation. The pricing is all packaged together as we are an aggregator of rail, which is just one component of the packaging, and tour services so that you do not have to book with various companies for your trip. Instead, we take care of all of that for you as you know.
  
  I sincerely apologize for the confusion and frustration you may have because of the differences that you have analyzed for the vacation you have taken but we would not be able to provide any compensation in regards to reservation #******. We thank you again for your business and support.
  
  Best Regards,