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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On dec 17 I stopped and grabbed two 24 oz twisted tea went to my house and open the first drink as I got to the end of the drink I noticed it tasted differently then I noticed something touching my lip when I would take a drink I dumped the rest of beverage out and noticed there was something inside my can I cut the can open and there was a huge bug witch looked to be a cockroach
Business response
12/29/2022
Dear ***********,
We are very sorry that there was something in your can of Twisted Tea Original other than our hard iced tea. We take the quality of our products very seriously, and while I am not sure what went wrong in this particular case, I have alerted our Quality Team to investigate this problem further; from the photos you provided, they should have all the information that they need to do so.
I have also gone ahead with a refund for some new cans Twisted Tea Original. Please allow 3-4 week for the check to arrive. Again, we are very sorry that this happened, and appreciate you taking the time to let us know, we are sincerely thankful for your help.Cheers,
***********************
Consumer Relations Manager
The Twisted Tea Brewing CompanyInitial Complaint
06/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I felt cheated by this beer company .There's a promo run by Samuel Adams called Shot For *** , where you get seven dollars in some kind of electronic currency from them through some app named Cash App. After you send a picture of vaccination for their beer promo you can use those money to buy a free beer from them. Before, never heard from that app before. OK, so I download that app, and I messaged Samuel Adams that my new Cash App is $ hrbgee where you can send the $7. However, there was something wrong with the Cash App, and I don't know much about it since this is newer compared to PayPal. Been waiting for such a long time and no response. Just want the to fulfill their promise and send the $7 to my cash app again. Tried to find their BBB business and it was hard to locate because they are under a different name. So it took a very long time to file this omplaint. It looks like they are just scam artists as they are a multi-million dollars corporation that doesn't want to pay one of their patrons as promised. They just want to keep the cash as they don't feel like paying. So it feels like a cheap shot of promoting their booze for free.Business response
06/03/2022
We are unable to find any record of Herb's DMs on ******* or Instagram. Yet, Herb must have posted on ******* and entered as we did send him a payment. However, the payment was not accepted so it later expired.
The Cash-Tag provided in this correspondence was incorrect, though we were able to find him on the app anyway at $hrbge (one e). Screen shots attached.
In summary though, it is apparent there was some trouble with the technical side in Cash-App. We have submitted another Cash-App payment for $14 (two beers on ***) for the trouble and inconvenience to the Cash-Tag $hrbge. Herb will have to accept the payment for it to be complete.
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