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Business Profile

Wholesale Shoes

Converse, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Converse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Converse, Inc. has 10 locations, listed below.

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    Customer Review Ratings

    1

    Average of 31 Customer Reviews

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    Review Details

    • Rachel H

      Date: 12/29/2024

      I ordered a digital gift card as a Christmas gift. Easy, right? It wasnt received, even after checking junk, spam, accidentally deleted or archived, etc. Three attempts at resolution with customer service has resulted in be patient, estimated time to resend is 7-10 days. For an email?? Cant just cancel the order and send a new code?This is super disappointing from an iconic brand. I never would have expected this from Converse. I wouldnt be here complaining on my own behalf, but this whole debacle on what should have been a no brainer transaction impacted my sisters Xmas present. Very disappointing all around.

    • sarde W

      Date: 12/28/2024

      Converse received my return order on November 29th and I have yet to receive my money back. Ive called them twice. To no avail. Its been over 39 days.

    • Tracy F

      Date: 12/04/2024

      I ordered shoes and expedited the shipping. The shoes I received were completely wrong. Wrong size, wrong color and wrong style. Started the return and noticed they were going to refund me for only the cost of the shoes, not the shipping. I tried to explain that it was not my fault they sent the wrong shoes and I should not be charged for shipping or expedited shipping.Lady (obviously from another country) told me to send the shoes back and then call back for a refund of shipping otherwise the other refund would be delayed. Also, it is going to take over 3 weeks to get my refund. Unacceptable. Buyer beware. Just go to the store and purchase them if you really want Converse shoes. Their online store is inept.

    • Teresa B

      Date: 12/03/2024

      I ordered custom made sneakers for my son. I moved just before the sneakers were to arrive which was late so to oversea issues. The original arrival date was before my move. I had done a change of address with the post office and **** The package was returned to sender the warehouse. What happens to the custom made sneakers at the warehouse. I wish I had read all of these reviews before ordering my son custom sneakers for Christmas. Let's see how long I get a call back from management

    • Andrés B

      Date: 10/21/2024

      20 days and still havent got my money back, we called and every time its a overseas call center who have no clue why the order was wrong and dont know when youre money will be returned. Never buy from **** again

    • Augustina J

      Date: 09/14/2024

      This firm steals people's hard earned money. Mr. ************ is a thief, he is one of the representatives at Converse and l still haven't received my refunds yet from them even do the items were paid for. I never received it. Very BAD BUSINESS PRACTICE.

    • DeAnne R

      Date: 05/16/2024

      I placed 2 custom orders. Both shipped from ****. One pair has a significantly & noticeably wider toe cap than the other. I contacted Converse. I then filled out a claim form with photos as it is a defect. Claim denied. I own MANY pairs of Converse. I expect the brand to have good quality control practices in place. Obviously they do not. Now I have a pair of shoes that look like I bought them off of an irregular rack instead of a cool pair of custom kicks. Im EXTREMELY disappointed in the company. This is not how a brand with such a long standing ******************** should handle a manufacturing mistake. Converse has lost a dedicated customer. I do not recommend ordering shoes from them online. You dont know what youll receive & if there is an issue, youre out of luck. Shame on you Converse!

    • Anna E

      Date: 05/09/2024

      If I could give zero I would. I have worn Converse my entire life. Even for every event, I should've been in heels. I am 25 and they have forever been my tride and true. If ever I had an issue it was corrected and addressed almost immediately. Since **** took over the brand, overall care and customer service have dropped rapidly. Resorting to sourcing their ************* Base Team out of the country to save money. Their system has no protection in place for correcting and ordering. I spent $100 on shoes and shipping to have my new pair shipped. I always order a new pair when the old ones wear at the soles. I have been looking at the embroidery collection for months... but never actually purchasing. Finally, I caved, as did the soles of my old ones. My "cache" auto filled an old address which I have not lived at in 5 years. I moved for the military across the country and the shoes somehow got shipped there via Apple pay using an old address. Converse told me to call *** and have the order corrected. That they cannot do that. *** tells me they cannot do that. Converse created the label but that converse absolutely can change the shipping information for me! That they know this because converse creates the labels and has them picked up from their facilities. SO back to converse I go.I was gaslit several times during my conversations and told I should have verified my address. I was also told I have to wait for 24 hours after they deliver my shoes (to the wrong address) for me to report the item missing, and receive a refund to REPLACE THE ****** How much sense does that make? So not only is someone else going to get my shoes. I have to report it, wait 3-5 days for my money back, then try to REplace the order. What an absolute disappointment and disgrace. I'm sad. I will never support this company again. After 25 years I have to find a new shoe. I refuse to ever have to deal with this again. Do better.

    • Katie D

      Date: 01/04/2024

      CONVERSE-Your company has provided the absolute worst customer service Ive ever dealt with I order over $100 in gift cards which had no tracking information. I never received them. I waited the allowed 14 business days-which we all know mail doesnt take 14 business days. These gift cards had a delivery date of December 11, and I wasnt able to make a claim until December 27th. Then I was told they would NOT refund my money but send me an E-gift card. It is January 4th and I still have no gift card but am out $$$. I have called multiple times and been told theres nothing anyone can do-I have to wait for their gift card department to approve it. All the while-gave this company my money-and nothing received.Converse-do better. Treat your customers better. Have a better system in place.

    • April L

      Date: 12/18/2023

      Horrible! DO NOT buy from converse.com. Super dishonest and just bad. Like your doing business with a random sweat shop in *****.

    Converse, Inc. is NOT a BBB Accredited Business.

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