Reviews

This profile includes reviews for Reebok International, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reebok International, Ltd.

  25 Drydock Ave Boston, MA 02210-2344

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  Reebok International, Ltd.

  1220 Washington St Newton, MA 02465-2147

Review Details

• Review fromBernadette D

  Date: 09/01/2024

  1 star
  The Reebok ************ is the WORST!!! Especially trying to buy online!! I will NEVER buy from them again after this experience!!They released limited edition shoes from the new Alien Romulus movie and all the sales went to bots and websites one being called Stockx that sold over 400 pairs of these shoes! Many including me got charged twice or even 5 times! It was pending for 5 days! I called their customer service and the employee told me I will be getting my shoes and will be shipped within the next day. That very night they CANCELED my order! I still have one of those payments pending in my account! They took SO many orders and decided who gets one or who gets canceled! All the while the shoes are on **** and Stockx for triple the price when we FANS thought we were getting our orders! The employees keep telling different things to customers and lying to us only to get our orders canceled! Now I have to try to make my own shoes and refuse to give scalpers any money! No word on restock EVER! Website is BROKEN! Reminder it took 20 mins after launch to even get my one pair of shoes that I was going to wear! Not to sell for extra money!! Forever a fan of the Alien movies but not a fan of Reebok!

• Review fromJustin P

  Date: 06/28/2024

  1 star
  I ordered a pair of sneakers that were on clearance, they took a surprisingly long time to ship and when they did, I was provided with no information stating that, and I wasn't given tracking information or even an email until I contacted customer service.Then when the item was set to be delivered, the order was set to return to sender without even attempting to deliver the package. I contacted Reebok and they said that when they get the package back, I can buy the shoes again, but that's not true because the shoe is now no longer available, as are the majority of the shoes that were on sale at the time of purchase. I contacted customer service again and during my conversation they admitted they sold me a pair of shoes they didnt have in stock. They sent out an empty box to me just to have it returned at the last minute. Checking the tracking as the package is on its way back to Reebok and the package weight shows that it is indeed an empty box in transit. This honestly just seems like fraud. Now I have to wait and hope they give me my refund.

• Review fromDIANE G

  Date: 06/03/2024

  1 star
  I have been a Reebok cutomer for 15 years and have purchsed at least 10 pairs of white reebox princess ********************** in size 10 WIDE. Last March, I ordered two pairs and got two pairs of REGULAR width instead. THE *** SAYS WIDE. THE *** ON THE SHOES SAYS WIDE. BUT THE ***** SOWN INTO THE TONGUE OF THE SHOES SAYS REGULAR. THIS IS THE THIRD WRONG ORDER IN A ROW. THE FACTORY IS MESSING UP AND IS MIS*****ING AND MISPACKAGING THE SHOES. I TOLD YOU ABOUT THIS MISPACKAGING ALREADY AND YOU DID NOTHING ABOUT IT. SO NOW I WILL VOTE WITH MY FEET AND TAKE MY BUSINESS SOMEWHERE ELSE.

• Review fromLorraine A

  Date: 03/05/2024

  1 star
  This company needs to finally go out of business. They are always giving discount coupons for item no longer in stock. Does not fulfill orders due to shortage ***** the customer service personnel. Often has false advertisements. Meaning you receive an email with order being filled and then 30 days later you don't get your order. When you call back it's often said that it's a ware house issue and they can place a ticket for back order but doesn't have a clue as to when will they receive the merchandise. At this point they need to be investigated. I had in 2 separate occasions placed orders and I notice when the merch is below the actual price by more than half they all of a sudden they can't fill the order. Not right shut the company down ASAP.

• Review fromJonathan T

  Date: 12/04/2023

  1 star
  bought items reebok sent the wrong items. chat with them, they had me sent it back (they paid) and i would be issue a refund. Problem they never issued a refund contact them again. They said some c*** about 3-5 to business days. Finally after half hour they issued me a refund. Like they messed up, then messed up again then told me well in 3-5 business days will issue like i believe that ****, probably never would issue me my money if i didnt fight.

• Review fromLaura B.

  Date: 10/25/2023

  1 star
  I'm writing to express my extreme dissatisfaction with the unprofessional and misleading experience I had today, October 25th at 12:20 PM during a chat with your ******** Care operator ********.I registered as a new member on the Reebok website with the expectation of receiving the promised 15% discount for my purchase of the Freestyle Hi top sneakers. However, the discount wasn't applied during checkout. ********'s responses in the chat were contradictory and misleading. They initially claimed I had to wait 3-5 days to get my discount coupon via email, then offered a $12 E-Gift Card to apply to this order, only to change idea later and claim that it was only applicable to select items. At this point, ******** asked me to purchase the shoes and give them my order number, and supposedly they refunded $12 afterwards (or so they said), although it is still not visible on my bank account.Only after my purchase, ******** told me to check my email because they sent me the 20% discount coupon that I initially asked for, which contradicted their earlier statements that, because of the processing timeframe, I would have had to wait 3-5 days to get it. When I asked for an explanation and pointed out Shatadrus many contradictions, they wished me a nice day and abruptly ended the chat. With the 20% coupon I would have paid $64 instead of $73.87 (actually, $86.90 because the $12 E-Gift Card has not been applied yet). I kindly request a refund of the price difference ($9.87), and urge Reebok to also take disciplinary action against ********. This is not the experience any new customer wants, and will stop me from making any future purchase on your website.

• Review fromSuzi G

  Date: 08/11/2023

  1 star
  I have been a Reebok customer for over 25 years. The last 4 pairs of sneakers have literally fallen apart in less than 1 year. The latest pair (3months old) are the worst yet and are completely falling apart. Seams ripping on the side, inner sole ripping apart, the bottom sole have holes and then some. I have contacted Reebok each time over the past few years and have been helped somewhat. I reached out on ******** and showed pictures of the latest falling apart sneakers and I was told I could get 25% off and a $25 gift card to purchase the next pair. I declined as I would have to spend more money on sneakers that are clearly made horribly at this point. I will never purchase another pair of Reeboks for myself or anyone else. I will post photos all over social media of my 3 month old sneakers that are the worst sneakers I have ever had.

• Review fromKiara G

  Date: 07/25/2023

  1 star
  Placed and order for two paid of shoes. End up having to order two one pair twice because they cancelled my order and when they resent the package was not delivered. The second time I had them sent to my moms house. When I got them and opened the box the first thing I noticed was the shoe box had no lid on it. The top was torn off, the shoes had no paper or wrapping, one was tied in a bunny knot, the soles were dirty and the body of one shoe was scuffed. These were clearly used and returned and just sent out to me. Now Im jumping through hoops to get my money back on a pair of dirty, used shoes they sent me. Customers service in absolutely garbage and useless. Not paying for used shoes and Im not wearing used shoes. I had nothing but problems with them since placing the order with them.

• Review fromDamon A

  Date: 04/19/2023

  1 star
  I made a purchase on 4/10/23 and just learned that Reebok is no longer accepting returns and I am only granted Reebok credit. The policy update states: "Due to a system update, from 4/15 until 5/15, Reebok will not be accepting ********************************* Any purchase or return made after 4/15 will only be eligible for Reebok credit." I do not live near a Reebok store so I am told by a Reebok representative that I can only get Reebok credit. This is a very poor policy and puts customer service representatives in a precarious situation. Now I am stuck with my order and am told I can no longer get money back. I will no longer purchase any Reebok products. Very, very disappointed.

• Review fromKevin C.

  Date: 01/17/2023

  1 star
  Purchase a pair of Reebok shoes that are advertised as slip resistant. They are not slip resistant as advertised.Slipped and fell at my job wearing them