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Business Profile

Wigs

Unique Beautifiers

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    12/27/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I ordered the wig on 11/24/2023 & I paid $167.20 for it. I ordered the wig as a gift for my mother who is going thru breast cancer. When the wig arrived, my mother tried it on but didn't like it because it was too full and too long for her. I reached out to Express Wigs and they asked me to send them pictures of the wig along with the circumference of the cap. After sending them the photos on 12/27/2023, they replied back and said I could return the wig for a refund because they made the wig according to the options I picked out. I emailed them again yesterday evening and today but I have not heard back from them. All I want is my money back so I can help my mother.

  • Initial Complaint

    10/27/2023

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    Ordered a wig on 8/25/2023 and paid via Klarna for 4 installments of $42.24. The order was confirmed and payments were processed. I attempted to reach out to this company for an estimated shipping date but no response. Every time I attempted to call, a text message was sent saying that they were with a customer and to send an inquiry via text. I did several times and only once did I get a response on October 4th saying that a tracking number would be sent the following week. As of this date 10/27/2023, I have not received the item. I contacted ****** and they told me that they have opened up an inquiry and are waiting on a response from the company.

    Customer response

    11/07/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************************

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BBB Rating & Accreditation

C

This business is not BBB Accredited

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Businesses in this category

Years in Business: 6

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

PO Box 35122

Boston, MA 02135

Visit Website
(617) 564-4777

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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