Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pool was installed with a guarantee, at the price of roughly 130k. Immediately the pool began leaking and company was notified. Continued communication has resulted in no repairs and tile is now crumbling off the pool, the caulking has come loose around the entire perimeter allowing mold growth and creating a trip and fall hazard, there is a hole near the skimmer which allows water to flow out feeling rendering the skimmer function unusable, I tried to get them to do mediation and that was refused, they simply need to make the repairs or pay another company to do so.

  Customer Answer

  Date: 10/27/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 11/10/2024

  Thanks for reaching out with this concern. I told the customer I was willing to fix the section of tile around the skimmer, any leak around the skimmer if there is one and the caulk in the joint below coping. Then I found out she was taking legal action and put the repairs on hold until further consulting my lawyer. Im still willing to give her complimentary repairs on the above issues if Jenn agrees to sign off on having us on her property as well as sign off on completion of the repairs. 

  
  

  Thanks,

  
  

  ****** Price 

  Price Landscape and Construction 

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I have been asking for a resolution and repair since august of 2023. I sent repeated texts and was told the owner would stop by several times. I was also told he would schedule a repair several times. I gave him over a year before filing a BBB complaint. I did not start legal action, I asked the company to participate in mediation to come to a resolution and he declined. At this point, Ive lost two ******* with my pool, and had to have another company fix the tile, and skimmer so that it will be usable next summer. Ive spent additional money diagnosing the issues and maintaining the pool water level, dealing with the pump running dry due to leaking. ****** price was non responsive/slow to respond and didnt show up when scheduled, multiple times. At this point Id like a partial refund for the costs of ongoing repairs of the pool. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 12/19/2024

  I have attached the letter that was written to **** ******, please let me know what else needs to be done.

  Thanks, 

  Taylor 

  Customer Answer

  Date: 12/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello, I have received the letter from Mr *********************** lawyer and spoke with him yesterday. At the lawyers request I am gathering all costs associated with the faulty pool, as well as an estimate for the missing fire pit and a list of remedies with a proposed timeline. I also will send the lawyer at his request a draft demand letter, and sent him the contract we signed in 2022 for the work done in 2023. Im told the lawyer will propose a financial and in kind remedy agreement after the holidays. 

  He has been very helpful. 

  Best

  Jenn