ComplaintsforQuirk Cars, Inc.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Per attached order confirmation, no product delivered, and there is no way to contact the company other than through their website and I received no response at all. The charges were made to my debit card.

  

  Business response

  05/30/2024

  Good Morning,

     i have attached a screenshot of the refund. It was issued on 5/16. Can sometimes take 3/5 days to appear on your card statement. Please contact me at ******************************** if you have any more questions or issues. Thank you

  Customer response

  05/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I just explained this then your website didnt take it.I bought this tailpipe holder for jeep. I mo longer have vehicle.Need to return and get refund.My mother was in hospital and I was taking care of her . My cat was not well. my jeep was not well I bought this thinking I sould need but due to demands of life I had to relinquish my jeep and can no longer use this part.It is in the exact packaging. Never opened.Unfair business practises to refuse return and downright unforgivable.

  

  Business response

  05/16/2024

  Good Afternoon,

   I have waived our 30 day return policy and initiated a return. You will be receiving an email with instructions and reciept. Please print and send the item back to us. We will refund upon reciept.

  Thank you

  Customer response

  05/22/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I did not receive an email from Quirk Parts instructing me how to return part so I emailed them. They stated they would not **** replied to your inquiry and will not accept the return and will not refund my money. 

  

  Business response

  05/30/2024

  Good morning,

   Attached is the return form. Just print and include in the shipment. Return to:

  Quirk Parts

  ************************

  Quincy MA 02169

  Credit will be issued upon receipt

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4-3-2024 I placed an order for 5 qt ********* thru ***** oem parts outlet. com also called (Quirkparts.com) which also operates as a physical store named quirk parts located **************************************************. For ***** plus ***** shipping and 3.34 tax totaling *****. On 4-8 I received a notification from paypal that i received a refund of ***** from Quirk auto parts. I reached out to them on 4-9 asking why i receive a refund and they stated they only had 4 available. I explained to the that 4 are useless to me and i need 5 and have no other access to the oil. they stated so I asked them to cancel the order. They stated the 4 were already shipped out. mind you they never asked me if i wanted to cancel the order prior to shipping they just shorted my order. They stated i could send it back for a full refund. when I asked for a prepaid return shipping label they stated they don't pay for return shipping only original shipping costs once the receive the item back. So my problem is why do i have to accrue an expense to pay to ship it back when in fact they purposely sent me a short order without asking me if i wanted to continue with the order prior to shipping the short order. I shouldn't have to pay for that. its clear they were still trying to make money by shipping the short order.

  

  Business response

  04/19/2024

  Hello,

   We apologize for the inconvenience. I have gone ahead and refunded the remaining ***** to complete the total refund of *****. You can keep the 4 bottles. It will take 2-3 days for the refund to appear on your statement

  Thank you.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a trailer brake control on March 5, 2024 (picture and description matched the product I was looking for and I also provided a VIN# to the business). I needed the part by March 22, 2024, which is why I ordered it early. When I recieved the part on March 25, 2024 the part was actually a trailer brake controller and a completely different part from what I ordered. I emailed the seller, and since there was no phone to call, I ordered the correct part again providing vin# and explaining I had been sent the wrong part and I needed a rushed delivery (I paid for the most expensive shipping option on the website). It was Friday March 22, 2024 around 9 am pacific standard time when I ordered the replacement part with an explanation of the situation and also sent Quirk Auto Parts support a seperate email explaining their mistake. I recieved a response on March 25, 2024, the business apologized and asked for further information so it could track down the order. They sent the return label for the incorrect part, and told them that based on the delayed delivery date (which was estimated to be 11 days from when I ordered)I wanted the new ordered canceled as well. They sent me another email reconfirming they could still rush me the part or cancel the part. I again emailed them to cancel the part. April 1, 2024 I received another part from Quirk Auto Parts I was surprised as the business agreed they had canceled the order. I contacted the business for a return label and they advised they didn't show anything on their system showing they sent me a part, so I sent them a picture of the package. Now they won't agree to pay to ship their second error back. Extremely disorganized company. So I was expecting two refunds after this drawn out situation:1.) For the original part ordered March 5, 2024 $125.19 2.) For the second part I canceled before shipping for $266.55 Please help.Thank you for reading this.

  

  Business response

  04/04/2024

  Hello,

   The second order was refunded on March 25th via Paypal and never shipped out. You were notified of this at that time. On the first order, you were sent a prepaid return label to return the item. As of today we have not received the return. However, I have gone ahead and refunded the order anyway. You will see the credit in your account in approx  3 days. We are sorry for any inconveniences we have caused.

  Customer response

  04/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   Complaint# ********
  
  Thank you for responding *******. I show you have recieved the 1st order as of 4/3/2024 per the tracking #1Z2860WF9096546625. It seems that the credit of $125.19 has been credited to my credit card; however, there is still a charge of $266.55 still showing for the 2nd order on my card. Please advise.

  

  Business response

  04/08/2024

  All customers orders have been refunded in full

  Customer response

  04/09/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   Refund amounts I am showing are $255.47 and $119.01 (Total of $374.48)and actual actual charges are $266.55 and $125.19 (Total $391.74). A refund of $17.26 is still do. Please refund remaining funds.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There is a recall on my jeep for the clutch plate. It has been there for nearly 2years. I have been to the quirk dealership at least 3 times and they informed me parts are still not available. March 11 I went back because the clutch was acting odd not responding. I was told to call corporate. I expressed concern that it was a safety issue. Asked t o speak to a supervisor they said they would schedule a call. 15th no call yet they said they saw it scheduled for the18th. So I waited. Unfortunately on the 17th my fears came true. The clutch plate and clutch burnt up leaving the car with no gears. This happen as I was getting off the expressway. I had it towed to the jeep dealership. I was told by them and corporate I would have to pay for the diagnostic and clutch repair. Despite the clutch being under recall. I have no way to ho to work pick up my child. The car should be fixed under the recall. I don't have 3000 dollars to fix a leased car. I am stranded with out an income until I get this car back fixed. They say they could put the clutch plate that is still in recall in the vehicle but again I would have to pay for that. This doesn't seem right.

  

  Business response

  03/25/2024

  ************** - may I please request which Quirk Jeep dealership?  There is a Quirk dealership in **********, Braintree, or Dorchester.  Thank you very much.

  Customer response

  03/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Quirk marshfield is the dealership but i believe corporate jeep/chrysler is the issue to answer your question. Thanks. *********** 

  

  Business response

  03/26/2024

  This vehicle has not been here for 2 years, it has been here since 3/18/24, when it came in for "no clutch".  The vehicle currently has ****** miles, which is outside of warranty parameters.  The safety recall on the vehicle (19A) does not have a fix issued, which is stated in the customers screenshot he provided and also states for 2020 model years a remedy is expected 07/2024.  It does also state if the repair has been done, they can contact FCA for reimbursement.  The dealership also provided the corporate number for the customer to call for assistance ************.  
  

  Customer response

  03/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***********

   

   

• Initial Complaint

  03/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I experienced numerous issues with the Quirk Ford dealership, based in ****** ************* - including recurring problems with the clutch and misdiagnosed transmission issues.The dealership failed to do a second clutch replacement while it was under warranty and misdiagnosed the failing transmission multiple times, resulting in unnecessary costs, delays and lost wages (as I use my car for Uber and cant use a defective car).1. The shuttering issue. - A piece was replaced in my car, per **** recall, on Dec 5, 2015. In 2017, the shuttering issue returned. **** extended the warranty for this recall, but the dealership had no replacement parts until the extended warranty expired. I wasnt offered a replacement until Feb. 17, 2024. 2. Transmission misdiagnosis in March 7, 2023, July 24, 2023 and Feb. 9th, 2024. Quirk ignored warnings and blamed car behavior consistent with the description in the **** recall letter for the transmission on a faulty clutch (the initial recall mentioned above). I declined clutch replacement at my expense. Car stalled at 70 m/h (highway), on cruise control - no clutch involved. The car was acting erratically and inconsistent with the shuttering issue. Shuttering versus stalling. On July 7, 2023 (the second time I mentioned the symptoms and why I knew it was the transmission), the dealership rep said that he could not get the codes in the recall and charged me $148 for diagnostic. Feb 9, 2024, I brought the car to the dealership again after two incidents of the car flat out not starting. The board did light up, radio, windows etc. worked, but the car did not start. They replaced a low functioning (not dead) battery, charged me $296 (2h wait). About 1h later, I tried to start the car again and it wouldnt start. Similar incident on Feb. 16. Brought the car in on Feb. 17, 2024, explained again what Im experiencing. They finally managed to get the car to replicate the stalling issue and diagnosed two codes related to the transmission.

  

  Business response

  03/05/2024

  Looking through the history of the vehicle here at Quirk Ford.
  The first concern of a transmission issue was on 11/25/2015 where the clutch was replaced under warranty.
  The next visit with a transmission concern was on 07/24/2023 which was diagnosed as needing a clutch replacement. The clutch is typically only covered under powertrain warranty but, **** had a known issue with them so **** put an extended coverage on that part for 7 years or ******* miles whatever would come first. When the vehicle came in for this visit the vehicle was out of the extended coverage period so, we could not have replaced the advised clutch assembly.
  So unfortunately, according our records here at Quirk Ford there was no concern that led to this part needing to be replaced.
  For the visit on 02/9/2024 conversation with the Service Advisor that checked the vehicle in was that the dash was not lighting up and the vehicle would not start. Both the customer and the Service Advisor agreed to have the battery replaced for it was a possible problem. When the vehicle was written up it was for a battery replacement.  Which we did after the battery was tested and found to be weak per what the repair order stated.
  When the vehicle returned on 02/17/2024 for not starting again we were able to find codes in the system for the transmission control module which **** has also put an extension of warranty that is 10 years or ******* miles from the warranty start date of the vehicle, whichever occurs first. **** also added a revision that if a vehicle exceeded the above date or miles **** would cover a one-time replacement of the transmission control module until 06/30/2025. Using this extended coverage, we installed and programed a new transmission control module and now you have your car back in a working manner.
  I am failing to see how Quirk Ford is responsible for anything, I do not see any misdiagnoses looking at all the history for this vehicle. 

  Customer response

  03/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  As I stated in my initial complaint, the vehicle was in this dealership for regular maintenance (which the dealership has a written record of in their system). The clutch issue was still covered by extended warranty in 2017, when I mentioned that the shuttering issue was back. I made sure to bring up the problem EVERY TIME I had the vehicle there for any reason (sticker renewal, oil changes, tire rotation etc). There was one attempt in 2017 to replace the part for a second time, but the dealership had no part on hand and couldnt offer me a rental at that time (my insurance didnt cover it either since my car was already paid off and I had limited insurance). I couldnt afford to pay out of pocket or be without the car for over a week (per dealers estimate). I asked for a call when the piece was in stock- and I never got a call back. This was the situation until 2023, when I was told the clutch needs replacement. Its now no longer under warranty.

  Another discrepancy: Quirk says in their response that the dashboard was NOT lighting up. Yes it was! I specifically said that. Radio and board was on. Its why I eventually figured out it couldnt have been the battery to begin with! I remember when I did have a dead battery (in 2019) that I couldnt even get into the car; doors didnt open. So, no, the battery was not the problem. It was the transmission all along (since June 2023). I am 100% sure of it now that I have all the information about the problem and I can look back at how the car behaved. 
  Also, there are two separate issues Im discussing here: clutch and transmission. It seems like the service center is looking at it as one issue. Clutch was the first problem (fixed in 2015 and failed to be dived in 2017 or thereafter); transmission in 2023 fixed in 2024 (after a bogus charge for a misdiagnosis). Clutch is still an ongoing problem. 

  Regards,

  Denisa

   

   

  

  Business response

  03/06/2024

  unfortunately all the documentation we have is not corresponding with your complaints  

  Customer response

  03/07/2024

  ** spoke with a representative of Quirk yesterday and there was nothing in the response to suggest my complaint was unfounded. The same excuse was used - theres nothing in our system. I, as the customer, have no say in what information your representatives enter in your system. I have my own note as proof that I did mention and request the shutter issue to be fixed again while under warranty. And Im astonished that there would be no mention of the problem in 2017, since Quirk had my car scheduled for a second clutch replacement. The reason it didnt happen is that Quirk was unable to provide a rental for the period me vehicle would have been held.

  Fact of the matter is that Quirk has a clear financial incentive to NOT diagnose the transmission problem. As proof, I was charged twice for this failure to diagnose (July 2023 - specifically because they failed to diagnose the transmission issue and February 2024 - when they charged me for something that had nothing to do with the actual problem- the transmission). Clearly, Quirk put no effort into diagnosing the transmission on February 9, 2024. The car stopped less than an hour after it left the dealer and it took 15 minutes for them to finally properly diagnose the issue a week later. If you account for all their customers who were charged similarly, it is clear that the dealership stands to benefit greatly by saying that they cant get the codes to diagnose the transmission; as the customer, I had no actual recourse or choice beyond telling them that the car was acting in accordance with the **** warranty extension letter that covered the transmission.

  I gave **** Quirk a fair opportunity to make things right. This is the dealership that is most convenient for me to take my car to for service and I was looking forward to purchasing my next vehicle here as well. Im thoroughly disappointed in their attitude, approach and willingness to cover up their blatant mistakes and negligence (intentional or not). I guess the only recourse left is legal action.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Denisa

   

   

• Initial Complaint

  02/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed papers and took delivery of a 2023 gmc ****** 1500 on September 28th 2023. After getting the truck from ********* to ****** MA I noticed scattered hail damage on hood and roof of the vehicle. I called the dealership witching 36 hours to seek a resolution in the form of credits or repair. I was told they will not help and it is my fault I did not notice the dents when the truck was delivered.

  

  Business response

  03/05/2024

  As discussed with ******************, our vehicles undergo rigorous inspections before being delivered to customers. I clarified that we do not assume responsibility for hail damage post-purchase, especially considering the thorough inspections conducted. Thank you.

  Customer response

  03/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  This vehicle was purchased in September. For months I tried every option to make things right but was met with denial everytime. As a 19 year old kid the $58,000 truck is a lot of money that I work hard to earn. All weather patterns prove the damage has to have occurred prior to the sale of the vehicle. I am seeking repair or replacement of the hood and repair or compensation for damage on the roof of the vehicle. Months after purchased I would like to have this resolved.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business response

  04/30/2024

  The letter and response from ********************* is our final word on the matter.  Please call ********************* at ************, to discuss it personally again with him.

  Customer response

  04/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  please provide me with proof of inspection after delivery and before I picked the vehicle up. As you stated, multiple inspections were done prior to the sale of the vehicle. I cannot understand how I caused hail damage in September after less than 100 miles of driving. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June of last year, my husband I set out to buy a new car. I had started looking at ******s and was interested in the Ascent. I went to Quirk ****** where a salesman suggested the 2023 Solterra to "lease". He kept saying that this was a great deal, especially with all the incentives like tax breaks etc. There was never any discussion or education about (1) losing mileage range when using the heat or AC. (2) There was never any discussion about how hard it might be to find a "charging station." Two weeks after purchase, went to ************* to find that there were only 2 charging stations in ******** and one was for Tesla, ONLY. I ended up buying a charging converter for Tesla--as soon as they were available to purchase. (Never used it). To travel any distance, I need to rent a car. I tried trading it TODAY at a ****** dealership in Somerset only to be told they would give me $25,000 towards the lease......I owe $33,800 and that I will probably find that most dealers don't want the car because it is electric. Great...Now what?? Quirk insists that they "educated me." They did not....if they had told me any of this, I would NOT have purchased this car. Quirk was more than happy to sell me the car, but they were done with me very quickly. ****** did not educate me or my husband. I am on a fixed income now. I gave Quirk $4000 of my savings. Can you help me?? Thank you ***************************

  

  Business response

  03/06/2024

  Hi ******. I regret to hear that you are not enjoying your car that you leased from us. It is not uncommon that individual vehicle use habits effect the range of the car whether they are gas or electric. We have had circumstances in the past where a customer hasn't liked their car and has traded the vehicle in. We can explore that option if you would be able to bring the car here for an appraisal. The nature of this complaint is listed as a repair issue. If you believe your car is in need of repairs please contact our service department at ************ and they will address any concerns that you have. Thank you, ******. 

• Initial Complaint

  02/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered two battery hold down bolts, which are identified as #7 in their Illustrated Part Breakdown (IPB) with their SKU product number *******,but they sent me two Mopar hex bolts which have the same part number as their SKU *******. There is and error in their system and they should have sent me - Mopar (********) based on what I selected for my order from their IPB.

  

  Business response

  02/07/2024

  Good Morning,

    i apologize for this inconvenience. I have refunded the part as well as all the shipping charges. This site is currently in development. again, sorry for the inconvenience

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/21/2023, I completed an on-line purchase from the Mopar ******** The purchase included several items to include the item that was handled by the MA business named in this complaint. One part of the purchase arrived at the correct address here in Groton. The other package was sent to an address that I haven't lived at in over a year. I checked and reviewed the order prior to completing the purchase AND the card I used (All of my cards) have my Groton address as the billing address. There is no way that the purchase could have gone through unless someone at the business pushed the purchase through. The purchase would have been rejected. Still-Quirk Motor Parts received the order and shipped something (I cannot confirm if the right part was even delivered-as far as I know-the business sent an empty box or a box in a box). I waited for more than a month for shipping information. I finally called Mopar who provided me with the organization Mopar designated to send the parts (Quirk). Quirk has insisted that they did nothing wrong and refused to either send the parts to the correct address or refund me back the money. I entered into a contract with this company and they clearly breached the contract by not fulfilling their end of the contract. I have provided Quirk with all of the evidence to show that the address on Mopar is correct and that I do not live at that address. This is a fraudulent charge as they have retained the money and are not out any parts or work. The elements of theft are completed.

  

  Business response

  02/19/2024

  Good Morning,

      We only send items to a customer supplied address. All sales are vetted thru PayPal prior to shipping and this sale was approved and shipped to the customer supplied address. We cannot refund because there is a pending credit card chargeback initiated by the customer. We will accept the chargeback once processed as a good will gesture. Please make sure you verify your current address prior to purchasing..

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩