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Complaint Details
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Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my car into Quirk *** since it would not start in the cold. When arriving they could not reproduce the issue and ran some tests. Upon completion they stated that it was the battery. I explained to them that this made no sense since I had replaced the battery approximately a month ago. They charged me 400 dollars for the battery and said the car was fixed. A few days later the same issue happened and I had the car towed to them. I had it dropped off friday and I called tuesday for an update they didnt even realize the car was there. After that it took almost 4 weeks to diagnose the problem. I reached out to corporate since I had been renting a car for the past three weeks and they said upon completion of the work they would reimburse me for the rental. I then found out today that after reviewing my case they are not reliable for the rental since the part was not covered under warranty. I understand that this was not covered but it should never take a dealership one month to diagnose a problem on top of charging me 400 dollars for a part I did not need. With the work included I spent **** on the rental, 400 for the battery, and 625 for the new starter that was the problem. This is unacceptable that I am out **** dollars because of negligence. I am fine with the paying for the part but everything else is not right.
Business response
06/14/2022
Upon our first visit with this vehicle it appeared the newly replaced battery from an outside shop was defective, we were able to run a test showing the battery was at a 0% state of health with no other issues at the time causing the vehicle not to start. During our second visit with the vehicle (for a no start concern) we were able to verify the condition and confirm a dead spot within the starter and recommend replacement of that part. After waiting for the special order part to arrive from *** the vehicle was repaired and returned to customer with no subsequent visits.Customer response
06/14/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I understand that the problem was fixed. This does not explain why it took almost a month to diagnose the problem. The part took maybe a week to come in. What is the reasoning it took approximately two weeks for the problem to be diagnosed? During this time I was having to spend extra money on a rental while my car just sat there. I am not questioning that the problem was fixed I am questioning the time it took to diagnose the problem and left me without a car.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I dropped my 2020 KIA ******** off at Quirk KIA ********* (280 ********** *********) on April 7, 2022. On April 25, 2022 I was informed by ******************************** the *************** manager at Quirk ************* that my 2020 Kia ******** was complete for pick up. When I arrived 4/25/22 at 3:30pm to quirk ************* and received confirmation and receipt of payment for my vehicle totaling $2054.56 and went to get my car I noticed ALL the work that was to be done over the past month was not done or done incorrectly. The had not given me a MA inspection sticker and the rim was incorrect leading me to question the remainder of all the work which was done to me vehicle which can not be seen.Business response
04/26/2022
This matter is still in the middle of being resolved ( with vehicle still at our location). Customer has been refunded their $500 Insurance deductible that was paid upon pickup, and we are expecting the *** of correct wheel to arrive 4/27/22. Once wheel is installed the customer will be notified vehicle is ready for pickup.Initial Complaint
02/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Approximately one month past I ordered two parts from this company (Order # ******, Part# ********AA Retaining Ring $ **** & Part# 5QW51AAAAC, Instrument Panel Applique, $ *****) I received an email indicating it was shipped with a tracking number! When clicking on the tracking number it indicated both parts in the package! The package ultimately arrive by US Mail and the package was heat sealed! I knew immediately that something was wrong as the package was too small to hold the Panel! When I opened the package only the small retention ring was inside! I attempted multiple times to call two numbers available for the company ************ and ************! There is a message on both but no matter what you do there are no live people to talk to or the ability to leave a message! I initially received a cryptic reply using there email assistance, but no longer! All I want is a refund for the part I did not receive! If you research their ******** site, there are numerous posts by customers that are identical to my complaint! The missing parts, wrong parts, and no working contact number appears to be a consistent issue! Thank you in advance!Business response
02/14/2022
Good Afternoon,
I see the last correspondence between yourself and our customer service representative indicated the item was out of stock. You agreed to wait for it to come in. Unfortunately the item is still on back order due to ongoing supply chain issues. I have gone ahead an refunded your entire order. Please allow 3-5 business days for the refund to appear in your account. I apologize for any inconvenience we caused.
Customer response
02/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.If my refund does not appear on my account I will start a new complaint!
Regards,
*********************Initial Complaint
01/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I reached out to the vendor multiple times via email with no response in return. I explained the situation with the part I purchased from them via their website quirkparts.com to see if they would offer me a solution to the issue. I recently filed a case thru ***************** center to request an RMA and full refund as vendor seemed to avoid my emails and not wanting to work with me. Vendor was paid the same day purchase was made so Im sure they already spend the money and yet here I am with a part that doesnt go with my vehicle even though their site states that it is compatible with it. I would like my full refund for the part for $37.04.Business response
01/12/2022
Hello,
We refunded your payment on 1/7/22. It can take 1-3 business days to appear back in your account. You should be seeing it today or tomorrow.
Thank you
Customer response
01/24/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
12/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a brand new 2018 Kia Dec 27 2017. Second week of November 2021 under 4 years the engine died. Every oil change had been done on time. Car was taken care of. Only had 120k miles. Engine should have lasted longer. Maintenance light came on and it was taken in to shop immediately next day. Was told it would be over 13k to fix. Car not even worth that. Dealership and Kia not even willing to work with me on a way to resolve.Initial Complaint
12/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am having an issue with ********************** Dodge of Marshfield. I leased a 65k truck from them last year. Within **** miles I began seeing paint bubbling on the left side of truck. I brought the truck to them and was told that they have not seen the bubbling before. They allegedly took photos and were suppose to send the photos to the manufacturers for warranty work approval. A month went by and I called again and was told that the manufacturers take a long time and to call back in a month. Another month goes by and I called back, only this time I was informed that they had no record of me being there. Frustrated, I called the manufacturers myself who said no claim had been started and couldnt believe ********************** Marshfield did not submit the photos. The manufacturers set me up with 495 Dodge to take the photos and again no photos were sent. At this point, I decided to leave a negative review on **********************s page in which the owner read and defended his dealership(understandably).To put into prospective, I now have 17k miles on the truck, this is how long this has been going on now. I have been battling with the manufacturer who said bring it back to ********************** and they will assure the photos were taking. Indeed the photos were now taking , however the service manager and area supervisor said the damage was caused by myself. Clearly it was not, but I think its retaliation for a negative review and going to the manufacturers directly. The manufacturers now said they cant do anything and that I needed to hash this out with **********************.Before filing with the BBB, I brought the truck to other dealerships for their opinion, including a private auto body who all said the paint appeared to be defected and not caused by me. With this information, I emailed Mr. ********************** myself to see if I could reason with him and come to a reasonable solution. Of course, he has not answered. I believe that Dodge and **********************, who stamps his badging on the tailgate should back there product and make this right.Business response
12/15/2021
This customer has spoken to my supervisor. The vehicle is scheduled to be repaired at our Braintree location on 12/16/2021.Customer response
12/16/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
It appears this matter is being resolved. We will see today.
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** KewInitial Complaint
10/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I have one month remaining on my lease. I have never missed a payment. I have never had a late payment.I was quoted a purchase price and I secured the loan from my own bank.When presenting this to the dealership they refused to accept. They said I would have to finance with them to purchase the vehicle. This was never written into the lease agreement nor explained during the leasing process.Business response
11/03/2021
May I please request the specific dealership where this occurred? Thank you very much.Customer response
11/03/2021
Quirk Chevrolet on ********** in ********* **
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
10/19/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My order number: ******. Order Date: 10/10/2021. I had contacted this business to get an returned label to returned my item back for my refund of $71.93 This business does not want to give me an returned label to returned my item back because they are trying to steal my money. I understand that they had ship an second one but I did not asked them to ship an second one, so I told them when the second arrived, I will ship the second one back. Right now, I paid for the first one and I want my refund back of $71.93 and illegal action will be taken against this business if I does not get my refund of $71.93. I do not have nothing to do with the second one that they ship, I told them not ship another one. I want my refund of $71.93 back for the first one, I paid for the first one and I want an returned label to returned the first one back for my refund but this business are trying to steal my money.Business response
10/22/2021
May we please request more details? Need the name and address of the Quirk location that you are talking about. Thank you very much.Customer response
10/22/2021
Quirkparts return ****
*********************************************.
************.
I think they had already took care of everything but take an double look into it to make sure.Business response
10/25/2021
Yes, by all means if you find this issue was not resolved, please contact me @ ******************************* and I can inquire further. Thank you very much.
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