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Business Profile

Online Shopping

OOFOS, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of oofos in June 5th 2024. I did received a tracking number but l never received the product. I text them at least four times about my product, and they texted be back with apology and said they would look into it. After over two months they said product was lost, and they would refund me. It has been almost two months and l never received the refund they promise l would get. I text customer service several times to let no l never got my refund, but they have not responded to this day.

    Business Response

    Date: 10/22/2024

    Hello ******,

    I am very sorry to hear of this experience.  We do not have any record of a purchase from you at OOFOS.  We also do not have text capabilities to communicate so it is likely you were connected with someone else.

    Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.

    It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.

    I will have someone on our team reach out to you today, to discuss this further.

    Thank yOO,

    *********

  • Initial Complaint

    Date:09/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 22nd, 2024, I received an email in response to one I sent to a company I believed to be OOFOS. I had seen a charge from a company in the **, which is really based in *********. They told me that they coordinate with OOFOS. It was sketchy.I could follow the tracking, and because I have received items from ********* before, I was hopeful this would be okay. When I still did not receive my package, I reached out again. I have the email correspondence. I asked for a refund. They assured me the package would arrive on September 2nd, 2024. Weeks after it was promised. This morning at 6:45 AM standard eastern time, the tracker stated that they could not deliver because I had moved and didn't leave a forwarding address. This is a lie. I have reached out again, and there has not been a response.

    Customer Answer

    Date: 09/13/2024

    I have received one email on September 2nd stating this has never happened before and they are looking into it. Screenshot attached.

    I sent a follow up email requesting the address they have for me. They did not respond. 

    I also reached out to OOFOS because they are aware of this happening and I feel that they are misleading the public when they delete customers comments warning of this from their social media. When I suspected I was being scammed, I turned to this to see if anyone else was experiencing the same thing. It was only later that I caught complaints when OOFOS posts a new advertisement that they sponsored. When I went back to look, the complaints were wiped clean. They responded to my inquiry that they knew of it happening and for me to be more careful. I found this unsatisfactory and I will not order from them in the future because of this. I do think they have a responsibility to make sure customers are safe. See attached screenshot of email correspondence with OOFOS.

    I also contacted them via Instagram direct message.

    Thank you for your attention to this.

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered sneakers from OOFOS, I never received them, when I contacted OOFOS customer service they said I could return them for a new pair, however this is impossible since I never received them at all.

    Business Response

    Date: 10/13/2023

    We did speak with ********************* and were able to help resolve her complaint. Attached is an email conversation between one of our managers who did reach out about the BBB complaint and ****** responding back letting us know an agent did end up helping her and that she would be withdrawing her complaint. 

    Customer Answer

    Date: 10/16/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************

  • Initial Complaint

    Date:09/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 8/6/2023 off a company on ******** named OOFOS. A confirmation email was sent. Order Number. O2023080610371555, and tracking number AS025850122CN. With tracking details being found at "Please trace your parcel via:************************" Details below.Your package was delivered successfully to the addressee.************ ***** - No phone ChatGPT About ************ Sync Time: 2023-09-20 12:29:29 (GMT-04:00)2023-09-01 19:42 Cable,Cable *****, ???,?????????, ????**?2023-08-28 14:35 Cable,Cable *****,????,???????, ?????**?2023-08-26 17:03 Cable,Cable *****, ????????,??????, ?????**?2023-08-23 13:54 *********** ** DISTRIBUTION CENTER, ????????,??????, ??????*********** ** DISTRIBUTION CENTER, ????????,???????2023-08-16 08:03 *********** ** DISTRIBUTION CENTER, ????????,??????, ??????*********** ** DISTRIBUTION CENTER, ????????,???????2023-08-11 13:06 *********** ***, ????,?????,??????, ??????*********** ***, ????,?????,???????2023-08-11 10:36 *********** ***, ????,???,??????, ???????*********** ***, ????,???,???????2023-08-10 17:24 *********** ***, ????,???, ????????,????-??????, ??????*********** ***, ????,???, ????????,????-???????2023-08-10 17:24 *********** ***, ????,???, ????????,????-??????, ???***********?2023-08-10 09:59 *******************************, ???,??????, ???????*******************************, ???,???????2023-08-09 17:10 ???, ????? ??????,??????, ??????????, ????? ??????,???????I have yet to receive package, further communication or refund which I asked for on 9/18/2023.

    Customer Answer

    Date: 10/01/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 10/05/2023

    Based off of the information provided by ****, it unfortunately looks like she had purchased off of a fraudulent website, the only order we have from Rose via OOFOS.com was order #******* placed on July 31st. Based on the order number provided by Rose, order #O2023080610371555, it is a fraudulent order, for our order numbers are currently 7 digits long. We have emailed **** and called her to reach out to help her further and offer to send courtesy pairs on us due to the inconvenience. We also didn't receive any communication via email or phone on 9/18/23 through the email address and phone number she provided, and believe she reached out to the fraudulent site as well. We apologize for the inconvenience and hope to hear from her toon to help her further.

    Customer Answer

    Date: 10/06/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

  • Initial Complaint

    Date:08/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several pairs of sandals off a site called oofos-clearance.con and its a total scam! No email confirmation no shipping notice weeks later- no sandals.

    Business Response

    Date: 08/25/2023

    Hello,

    Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.  

    It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.

    Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.

    Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!

    Thank y**,
    *********
    Customer Care Agent
    **************************/help | **************

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two pair of sandals for $34.99 and one pair of low shoes for $29.99 on July 18, 2023 online from Oofoam.coInternet. My **** was charged those amounts on July 19, 2023. After waiting five weeks without receiving any of the items paid for, I have tried to contact the company with the phone number provided in this app without success. I tried to pursue the issue via the website without success. My first choice would be to receive the ordered products. My second choice would be to be refunded the above dollar amounts. Your help would be greatly appreciated.

    Business Response

    Date: 08/22/2023

    Hello,

    Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller. **foam.com is not affiliated with OOFOS.  

    It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.

    Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.

    Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!

    Thank y**,
    *********
    Customer Care Agent
    **************************/help | **************

    Customer Answer

    Date: 08/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********************

  • Initial Complaint

    Date:08/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase made for item that was never received.

    Business Response

    Date: 08/17/2023

    Hello,

    Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.  We do not have an order with OOFOS associated with this email.   Could you have used another email address?

    It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.

    Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.

    Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!

    Thank y**,
    *********
    Customer Care Agent
    **************************/help | **************

  • Initial Complaint

    Date:08/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and paid for a pair of slippers that were charged to my account on July 17th, but still have never been received. The name of the company was Oofoam. The telephone number on their website is not a working number.

    Business Response

    Date: 08/17/2023

    Hello,

    Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.  **foam is not associated with OOFOS.  I am so sorry this happened to you.

    It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.

    Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.

    Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!

    Thank y**,
    *********
    Customer Care Agent
    **************************/help | **************

  • Initial Complaint

    Date:08/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pair of oofos via ******** and I never received the flip flops or a refund. Now Im afraid I was scammed. Have you received similar complaints?

    Business Response

    Date: 08/07/2023

    Hello,

    Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.  I am so sorry this happened to you.

    It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.

    Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.

    Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!

    Thank y**,
    *********
    Customer Care Agent
    **************************/help | **************

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July ***************************************************************** to an OOfos website. This was a legitimate looking site, but the delivery was made to "an individual" in ********* ****** which is nowhere near the shipping address on the order. I am now suspicious that we have paid an unauthorized company for product that **** or may not, exist. Please make OOfos aware of this issue and investigate a company using the email address ******************* Thank you.We ordered Men's OOahh Sport Flex Sandal, Slate, Size 11, Men's OOmg Sport LS Low Shoe - White/Black, size 11, and Womens OOmg Sport LS Low ********************* size 6.Supporting document shows the tracking number and delivery for this order.

    Business Response

    Date: 08/04/2023

    Hello,

    Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.  I am so sorry this happened to you and someone from our team will contact you today to discuss.

    It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.

    Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.

    Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!

    Thank y**,
    *********
    Customer Care Agent
    **************************/help | **************

OOFOS, Inc. is NOT a BBB Accredited Business.

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