Complaints

This profile includes complaints for HarborOne Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HarborOne Bank

  770 Oak Street Brockton, MA 02301-1100

• 

  HarborOne Bank

  295 Bedford St Bridgewater, MA 02324-3111

• 

  HarborOne Bank

  443 Belmont St Brockton, MA 02301-4922

• 

  HarborOne Bank

  68 E Grove St Middleboro, MA 02346-1810

• 

  HarborOne Bank

  50 Long Pond Rd Plymouth, MA 02360-2606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bank rejects some mobile deposits and not others without any rhyme or reason. They say its because it wasnt endorsed correctly, etc. but i deposit over a dozen checks via mobile deposit every month and they are all filled out the same. I receive confirmation emails that the deposit was successful, and then randomly a check wont get deposited and i wont receive any information about it not going through. This month i bounced a few checks i wrote out because of this, while the bank is charging me $35 a pop. They shouldnt be able to pick and choose what to deposit, they should be punished for this.

  Customer Answer

  Date: 03/07/2025

  I have not heard from the business in response to rectifying my complaint.

  

  Business Response

  Date: 03/13/2025

  This check was rejected for not saying for mobile deposit only.
  The Bank reviews all checks for $5,000.00 or more for the endorsement  for mobile deposit only and rejects any check for $5,000 or more if there is no endorsement.  
  The ************* app states that the Bank requires it for all checks.

  If the customer deposits checks under $5,000 often, this could be where the inconsistency lies because there is a queue that these checks fall into that are not manually reviewed.
  $5,000.00 is the dollar limit that was established from a risk/liability perspective.  

  Regardless of internal risk-based policies,  ALL checks should be endorsed properly as stated in the mobile app.  

  
  

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I travel extensively both domestically and internationally throughout the year, with just this year going to six different countries for periods of up to three weeks and thus I enroll in paperless communication. However, for some reason, even though I asked for it when I signed up for my account almost two years ago, Harbor One seems to continue to fail at enrolling me into paperless billing. This has caused me to miss several statements for my checking account. When getting caught up on the last month or so of mail, I noticed a letter from Harbor One that stated my account was closed and that I had a balance of -$1.00, and then another letter that stated I had a balance of -$5.00. I originally had about $50 stay in the account when I moved to the ** area and during that time ********** has continued to take out a maintenance fee for the account and then added on an additional "inactive account" fee. Needless to say I am very annoyed to see that the bank has enriched itself (which was only kept open due to family living in ** and as a way to allow them to quickly); however what really frustrates me is that I live in a different state, have had many login issues with HarborOne in the past thus making transfers an issue. Additionally, threatening me with collections and reporting to Chex for a total of $5, which only occurred because continued to accrue more fees while the balance was at -$1 due to their own fees.

  Customer Answer

  Date: 11/26/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 12/02/2024

  Please let this serve as ***************** (the "Bank") response to the above-referenced complaint. 

   Mr. ***** spoke with the Bank's Deposit Operations Vice President who explained why his account was assessed fees.  Mr. ***** did not carry the minimum balance required under the terms of the account.  Also, the account went dormant due to non-use.  ****************** Banking profile was locked, which is why he was not viewing his ************* was explained that the Bank would have worked with him sooner had he notified the Bank.  Mr. ***** was assured that the Bank did not report him to any collection agencies for $5.00.

  The Bank offered to send Mr. ***** a check for the $23.00 that was in his account prior to the fees being assessed and he was satisfied with that response.

  
  Thank you. 

• Initial Complaint

  Date:09/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Harbor ********************************************************************************** This is pertaining to the ************************** Account I was promised as a Business Banker (Confirmed *************** and ***************). The *********** page 197 of contract concludes this request under Abatement and reconciliate. consumer better protection laws to ensure as a customer I am able to access my photography plainly as ordered from receipt ************. Your customer Ersin Ram, *** **********, ******* **** and Ade may not access my photography further.

  

  Business Response

  Date: 10/03/2024

  The Bank has searched its records and has no customer information for any of the parties listed on this complaint. Thank you.

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the phone with a Live Harborone bank *** January 24,2023 the *** made a Transfer for me while LIVE on the phone from my big checking account to my small checking account and i received and wrote down my balances before he began the transfer from big checking account and ALSO after *** completed the transfer from my big checking account to small checking account. Harborone bank *** transferred the money and *** gave me my new balances. And while i was still on the phone with the bank *** i was looking at my big account online the balance that the *** had JUST GIVEN to me over the phone that i wrote down was NOT in my big account that i was looking at online while i was still on the phone with the *** my big online account had $****** missing . the balance after transfer that the *** verbally gave me over the phone had ****** of the dollars missing WAS NOT in my big online checking account while i was still active on the phone speaking Live to Harborone *** $****** missing Not in my big checking account online balance. THE BALANCE AFTER TRANSFER THAT HARBORONE *** GAVE ME WAS NOT IN MY BIG ONLINE ACCOUNT balance is missing $****** . I want my ****** to be put back in my big checking the balance that was in my big account over phone that i wrote down when i looked at my online big checking account while Still on the phone with Harborone *** was missing $****** my big online checking account has $****** missing. Iwant the $700 that was taken to be put back into my account.

  

  Business Response

  Date: 02/02/2023

  The customer called and spoke with a customer service representative ("***").  The first request was to be provided with her account balance, in delivering that information, the *** made an error and provided the customers account balance including $700 in overdraft protection.  That amount is not actual money the customer has or ever had.  It is an added protection should the customer not have funds in her account to cover a transaction.  Instead of having an overdraft fee charged, the bank will instead pay the transaction.  This is a discretionary program and service provided by the bank. 

  After hearing her balance, the customer requested the $3,000 transfer and again requested her balance after the transfer was completed. Again, the *** made an error and provided the customer the balance including the $700 overdraft privilege. The customer logged on to her OLB while on the phone with the *** and noticed her balance was off by $700 dollars, the *** then explained that the $700 was for her overdraft privileges and that he included it in error. 
  
  The customer had no prior knowledge of what overdraft privileges were, and the *** attempted to explain to the customer, but she was not receptive to the information and stated that $700 was missing from her account. The call was then escalated to a Team Lead who again explained what had transpire and how overdraft privilege works but the customer was not satisfied with his explanation and demanded that we deposit $700 to her account. The customer was escalated to the ** of the ************** who spoke with the customer and apologized for the confusion explaining again that the *** had erroneously provided an account balance which included her overdraft privilege and could understand how that could be confusing.  The ** offered to go over her transaction history to ensure her balance was accurate and she refused the offer and stated that she would be filling a compliant with the BBB.

  The customer account is accurate and is not owed $700.00.

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************** my husband and I went to a HarborOne ATM machine in downtown ********** ** and took $800 out of our checking account. We got our bank card and receipt back but not the cash. On our account online the money was withdrawn but no cashed dispensed from the machine. While there frustrated another costumer came up to the same machine and tried to withdraw money and the same thing happened to him. Because this happened on a Sunday ( 11-6-22 ) we were told we had to wait for the morning when the branch opened. We went to the branch Monday morning 11-7-22 filed a dispute and was told our money would be refunded within 24 hours. Our money wasnt returned in 24 hours. I called the branch Tuesday morning was told Id get a return call that never happened. Called corporate office Tuesday afternoon. Was told our money would be deposited at 6pm tonight 11-8-22. It is now 8pm and again no money. I need assistance ASAP please and thank you. It is a large amount of money we were withdrawing to complete our rent for this month. Luckily we had some but not the whole months worth of rent therefore we are charged by the day from the remainder of our rent thats due.

  

  Business Response

  Date: 06/07/2023

  Please note: This complaint was addressed internally immediately.  ************** received her money back the very next day, November 8, 2023.  The Branch educated ************** on the process and apologized for the misinformation received.