Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed and signed to a price for my 2019 ***** Accord on 1/11/25, $30,107.50 a couple days later I get a call that they found me a better deal with half the interest rate the last deal had I was told to come in to sign. When I came in to sign on 1/15/25 I was told everything would be the same and we did not discuss a new price or any new charges and I signed. After setting up my online banking with ********************* I was surprised to notice the loan was higher than agreed on I went back to the new paperwork they gave me and noticed on the buyer order my final price was now $33,997.12. I went back to the dealership today on 1/28/2025 and spoke to *** the finance manager, the person i originally signed with. He didn't know why certain features we agreed on such as the "ZURICH SHIELD" went up in price from ****** to *******. Another feature added, "KEY REPLACEMENT" for ****** My saleslady told me the price could not be changed nor could it be removed from the price but the increase just shows more deceptive practices at this dealership. He did not even look at the the 2 buyer orders I printed out never mind the discrepancies between them and told me to see another lady who he didn't know when she would be back.

  

  Business Response

  Date: 01/31/2025

  We contacted our customer, ****** ******* who visited the dealership. A cancellation was executed for the Key Protection and a refund was processed for the Ultra Shield charge in question.

  For BBB reference, the dealership in question is 24 Infiniti of ********, not 24 Auto Group. Thank you.

  Customer Answer

  Date: 01/31/2025

  The dealership reached out the next day after the complaint was submitted and explained the increase in prices and refunded the other extra charges. All issues and/or concerns in reference to complaint #******** have been resolved and I hereby close the complaint.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* ****** I brought my first car which is a Jeep compass 2018 with about ***** miles on it at a dealership in ***********(Name Nissan24) Im going through a nightmare with them since I brought that car in July ********************************************************** alot problems, been going in the dealership getting it fix because I have a warranty that pay it, they Nissan24 keep charging the warranty and not fixing the problem but making the car worst, and also the sale manager and service treating me that I have no rights that I can bring any lawyer, I told yes I have a right like anybody else.I have also learn about this dealership that I would like the authorities to get involved in this so nobody else go through this nightmare, Im not the only one did it to after financing this car I believe at the time the sale person was ***** that took care of me and my husband,he put a lot hidden fee into our loan that we never ask for I got to find out later on that something with my loan was not right, now Im stuck with a loan that worth more than a lemon car the sold to me! I also have all my documents on hand and my invoice that I pay AAA when it broke done 5 months after getting it , they car is over heating almost catch on fire with me For more information call me at anytime: **********

  Customer Answer

  Date: 09/05/2024

  I have not heard from the business in response to my complaint. I was sold absolutely a lemon car. I have prove of that

  

  Business Response

  Date: 09/16/2024

  Thank you for bringing this to our attention. We have forwarded this to our leadership team for review and resolution.

  

  Business Response

  Date: 09/16/2024

  As you mentioned the vehicle was purchased with ****** miles back on 6/5/2023. The first time the vehicle was brought in for service since they took delivery was 8/29/23. I've attached the repair order showing the mileage of ****** miles. Massachusetts Lemon Law Warranty mileage and time coverage for a vehicle with 40,000-79,999 miles is 60 days or ***** miles, whichever occurs first . Our dealership gives every customer a Limited Warranty, also attached. Our limited warranty provides coverage for 3 months or ***** miles, whichever occurs first. Based on this information Nissan 24 is not obligated to refund or exchange the vehicle. 
  
       The vehicle is being towed in today. Once it arrives, I will get the exact mileage. The last time it was her for service was 7/16/2024. At that time the mileage was ******. We offered to try to trade them out and into another preowned vehicle on numerous occasions. Customer declined.
  
  ***** ********, General Manager
  

  
  

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, July 27th I had my car towed to Nissan 24 for a key fob problem. it is now August 3rd.I have had to call almost every other day to get updates on my car.***** from customer service is my contact person. The Delays have included:7/27/24-Mario Stated on Saturday when I brought it in: It could be a *************** or issue with the key.7/29/24 @1:10PM Called-***** said they are still figuring out what is wrong with car.7/30/24@4:20PM Called-***** said they are still working on issue.7/31/24@5:20PM called-***** said someone from "Corporate" was coming to figure out what the problem was. ***** stated he would call me so I waited and got a Message on Friday with a request to call back.Today, Saturday the 3rd. I went down to visit in person. I was told the bill would include a Belt Repair and AC issue. I was also told it was a fuse for the very problem I brought it in for. So...They have my car problem fixed because you cant tell me about a belt issue if its not running.I want my car back and I want to be charged for the key fob/security system problem that prevented the car from starting. THE REASON for bringing my car to Nissan 24.The car has been working perfectly fine and this has nothing to do with ANYTHING else but a fuse. Opinion. We can bring this to another dealer or ASE certified mechanic to confirm of our choice. This is a case of driving up a bill because a fuse does not make a profit. Opinion I have talked to my Family members who Are ASE Certified. Seven Days to find all of this out is unacceptable, I also want to address the money out of pocket for Transportation I have had to incur. I am healthcare professional and this had been a detriment to me for seven days.

  

  Business Response

  Date: 08/05/2024

  Thank you for bringing this to our attention. The vehicle is a 2010 Nissan Maxima. After extensive evaluation and diagnostic testing, we have determined that the root cause of the failure is the A/C compressor which is seized and causing the belt to lock up. This in turn will blow the fuse. The car cant correctly be fixed without the compressor repair/replacement. The customer does not want the A/C compressor repaired/replaced. They only want the belt and fuse replaced. This will not fix the problem as the fuse will blow again.

  Customer Answer

  Date: 08/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  ON August 6th I received a phone message @ 4:18PM from ***** to call him back. I was with a patient and called back @ 5:01 PM. I was told the Service manager had told him to tell me to pick up my car. He stated that they didn't want anything to do with my car.  I was also informed that I would need to tow it out of their lot. I brought the car in with a fuse problem for a problem of the car not recognizing my keys fobs. The car had been working fine up to that point. The car as of 8/14/24 is still being looked at and unable to start. My question is how did Nissan 24 find problems with the car that could only be found while it was running? I have a car that seems to have grown a lot of problems form the day I brought it in to Nissan 24. 

  The vehicle is at a registered auto repair shop and will certainly be repaired. Getting as car back in worse condition than when I brought it in is unacceptable.  Then  to have them wash their hands of it, they did not charge me...lacks integrity. Opinion

  I have not received a detailed service report as of today and request it be forwarded. I do reserve the right to seek legal council.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 08/23/2024

  Thank you for writing again. As stated in the past, the customer wants us to install a belt and a fuse but not the compressor. The compressor is seized and causing the belt to lock up and blow the fuse. The vehicle does not need to be running to determine if the compressor is seized. The car cant be fixed correctly without the compressor which he is refusing the work on so there is nothing we can do on it. We asked him to remove the vehicle from our property and did not charge him anything for the diagnosis time our technician spent on his vehicle. 

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They set up an account without my authorization for nissan Manager *************************** never followed through with email stating I could have a loaner for **** miles per year as my lease was reduced to 10K

  

  Business Response

  Date: 01/04/2024

  General Manager *************************** spoke with *********************** on or about December 26th. She acknowledged receipt of the general manager's email outlining what was offered regarding the occasional rental on 11/24/23. It is a good will gesture, not a contract. We offered to send someone to her for a second delivery. She said she will let us know.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/2/23, I dropped off my vehicle at Dodge 24 to have warranty paint work done on the hood. Oct 5th I received a call from ***** at Dodge 24 stating my car was ready. Oct 6th I went to pick it up. Upon arrival, I noticed that the paint on the hood was a different shade from the rest of the car. I spoke with autobody manager, ***** who agreed that it had not been blended correctly and that they would take care of it. Oct. 13th, went to pick up vehicle and it had a huge gap between my bumper and hood and that fenders and bumper were misaligned and hood looked warped. Vehicle also had new scratches on front bumper and key like scratches on the rear bumper. I spoke to ***** again left vehicle at Dodge 24 for additional repairs. Oct. 23rd, I arrived at Dodge 24 to check on progress of vehicle and was told that my vehicle was ready. I inspected the vehicle and found additional scratches, a *************** on the front bumper of vehicle and vehicle was dirty inside. ***** decided to get service manager, ********************* involved. *** inspected vehicle and saw damage himself. *** asked me to leave the vehicle overnight so he could have vehicle cleaned and to review security cameras to see what parts of the vehicle had been removed during repairs. Oct 24th, I arrived at Dodge 24 and spoke with ************ *** told me scratched were buffed out and for me to get quotes from other body shops so I can get car fixed properly. Oct. 30, I returned with 2 quotes and gave to ***. *** agreed to pay $1800 of the repairs. I called ****************** about new repairs. Numerous attempts were made to reach out to *** via phone. He never responded; I drove to Dodge 24 on Nov. 7 and asked him to call ******************. *** said he wouldn't be calling them. I explained that they need his ok for them to start work. He stated for them to call him yet he is unreachable. I told him if he didn't call Broadway we could either go to court or he could call Broadway, he told me to leave

  

  Business Response

  Date: 11/22/2023

  This complaint is regarding work completed by ************ and as such, should be transferred to ************. The leadership team is providing information, as well as photos taken of the vehicle during the check in process.

  More information will be provided upon receipt.

  Customer Answer

  Date: 12/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  No resolution was offered. I`m simply asking my car to be fixed from the damages caused by *******`s body shop. Whether that be a check for what was agreed on by the service manager ***, or the estimate amount, or for a call to Broadway collision be paid for the work that needs to be done. 

   

   

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 12/16/2023

  Our intake process includes taking pictures of the vehicle prior to work being being performed. These pictures show imperfections on the vehicle prior to the collision starting any work. We believe the aforementioned imperfections were on the vehicle when it was presented for repairs by the customer.

• Initial Complaint

  Date:07/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a $3000 deposit on a carlease Within 18 hours I tried to cancel the deal.So that I could buy a used car Because the car is for my granddaughter to commute from ****** **** to ******. They. refused to refund the money They told me I would have to buy out the lease they never gave me any paperwork I told me the total cost of the deal they were very shady

  

  Business Response

  Date: 07/20/2023

  Thank you for contacting us. This customer leased a Sentra, signed up electronically and paid his down payment of $3000.  He called and said he never got his paperwork so we emailed him copies to the email address he provided during the transaction.  He then called the next day and wanted to cancel and we explained he had done all his paperwork electronically and the deal had already been funded.  He then started posting bad ****** reviews saying "he financially couldn't buy a car due to his pension being terminated". ******** then called him and asked him to come in and work something out. He agreed.  Then he put another review saying no one had called him. We called him and invited him into the showroom to discuss the situation and he said he wanted to cancel the deal and buy a used car. We then told him that was not an issue as we would just trade the lease in for the vehicle he wanted. He stormed out of the showroom, got in his car and left. Then he and his family started posting more bad reviews online.

  Customer Answer

  Date: 07/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

     First of all I want to thank you Nissan 24 is obviously afraid of you guys because they gave you answers that you wanted to hear although they were false they do know that they were wrong. There was one man named **** who was going to work with me.  But when he didn't call me that following Monday like he said he would I called them on the following Wednesday and spoke to *************************** who told me to come in and he acted as if there'd be no problem remaking the deal and let me buy a pre-owned vehicle but once I got there he tried with the lease buyout which I would hear none of and left immediately! He knows he was in the wrong if his boss **** had been there maybe we could have worked something out but we're well past that now I would just like my $3,000 back so that I could send my granddaughter to school with the car back to ****
  I have two phone numbers ************ and ************ although they've never tried to call other number
  Gratefully yours *********************

  

  Business Response

  Date: 07/29/2023

  ********************* will contact you within 72 hours to you to discuss reversing your purchase and processing your refund.

  Customer Answer

  Date: 07/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, April 22, I and my husband completed the sales negotiations with ********************* to buy a 2020 ***** Odyssey from Nissan24 dealership, and then after 5-hour waiting met with the finance representative, *********************. While going through the paperwork, we felt it was implied that all the warranties were included in the quoted price and the loan amount. However, we later discovered that we had been coerced into purchasing additional warranty products totaling $6,341, namely the ************************ Contract for $3,895, the **** Surface Protect Plus for $2,247, and the **** Theft ************************* Warranty for $199. $6,341 is nearly 20% of our total loan amount secured through TRUIST Bank.Every day next week, we attempted to contact the finance representative ********************* to cancel the Allstate and **** contracts, but we could not reach him. We then contacted **** and Allstate, who confirmed that our contracts were still Pending status and that the dealership could cancel them before they become Active.On May 18, I looked again into Allstate and **** sites and was surprised to discover that the dealership had retracted the contract without my consent or signature. The current status of the $2446 warranty cost remains uncertain.The same day, I contacted to AllState and submitted the cancellation form to cancel the *************** Contract. AllState forwarded this form to the dealership, and again time passed, but nobody contacted to me on this matter. The current status of the $3895 contract cost also remains uncertain.

  

  Business Response

  Date: 05/24/2023

  Our General Sales Manager contacted ***************************** this morning and asked if she would come to the dealership to sign the cancellation paperwork. She did and we forwarded the paperwork to the administration office for payment.

  Customer Answer

  Date: 05/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  I meet the General Sales Manager (Brain *******) this morning and signed two cancellation forms (see attachment). However he refused to give me written confirmation about returning my money. I will consider this case to be resolved when I get my money back, because the dealership was dishonest with me in the past, and made oral claims that they will not return money even after cancelling the contracts. Please keep the case opened until then.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 06/08/2023

  We have processed the necessary cancelation documentation at the aforementioned time.

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I confirm that on May 22, 2023, I signed two cancellation forms, for Allstate and **** company.
  
  1. On May 25, Allstate confirmed that the contract was canceled and they issued the refund to the dealership. I called Allstate again on June 7, and they told me that last week they sent money back to the dealership, and the dealership should issue a refund to me. 
  Neither I nor ***************** got any refund.
  
  2. As I stated before, the **** company contracts were in "Pending" status since the beginning, and the dealership could pull the contracts back because the contracts never were active, no cancellation was needed. 
  On May 22, I came to the dealership and the general sales manager, ******************** asked me to sign the **** cancellation form. I told him that it did not make sense, because **** never activated the contracts, so the contracts could not be canceled. He insisted I have to sign the form to get my money back, so I did it.
  I called **** on May 25, but they did not get any cancellation form, and they told me again that nothing can be canceled because the contracts never were active, and they did not get any money from the dealership.
  It looks like the dealership got money from me just for nothing.
  
  Conclusions:
  1. At this moment, the dealership owns the money in amount of $6,341, namely, the ***************************** Contract for $3,895, the **** Surface Protect Plus for $2,247, and the **** Theft ************************* Warranty for $199.
  2. They have not made any refund, so far.
  
  I will consider the case to be resolved when I have my money back.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 07/12/2023

  The final refund check was mailed to Truist on 7/11/23.

  Customer Answer

  Date: 07/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I did not get any check so far. I contacted to the mortgage company and they do not have anything. My car loan is closed because I payed it off. The dealership should send a check directly to me. I will consider the case is closed when I will get all my money back 

  

  Business Response

  Date: 07/29/2023

  All funds have been returned as per the customer's request.

  Customer Answer

  Date: 08/08/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  On July 31, I contacted to the dealership and they promised to send the second check directly to me overnight. Still waiting for the check arrival. 
  I will consider the case resolved when all refunds will be in my possession.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This compliant is for a series of service calls and purchases from ******** ******** **. We have been doing business with ********* since we moved here from another state 6 years ago. My family have purchased 5 cars from them. With all 5 we purchased we also purchased the extra additional warrantee for over $2,000. That covered the cars after the 3 year initial warranty from the Manufacturer. This Warrantee is purchased through ****** Cooperate. It covers 95% of all repairs. For 7 years or 100,00 miles. ****** normal service such as tires, tune-**** fluid changes, brakes. Wear and Tear items. We patronized them. Despite the longer distance and other ****** dealerships closer to our home and daughter and son. Over the last year before we stopped using them. There were several instances. The one in particular was for manufactures updates to the car computer. They charged me $160 dollars. ****** corporate told me it is covered in full. Calling to complain. They refused to refund our $160 dollars unless we started to use them again. In addition to this incident. When we bought out the lease on our Rogue. The new service manager who committed the first rip off. Approached my wife out of my presence and told her that she needed 4 new tires and tried to sell them to her without me there. I looked at them when we got home. They did not appear to need to be replaced. I stopped at ********** Tire and Auto shop in Marshfield. They said the tires are fine and I had at least another ****** miles of tread or more left. The advised to find a new dealer to work with. Before those instances and several more instances since. they also tried to sell us services that were not needed. Prior to the Pandemic this never happened. We stayed with them because we got excellent service with the service tech we always used was excellent. These incidents started on the first appointment after he was no longer there. I wrote them a letter. No response for weeks. I called the service manager. He said unless we come back. He's not giving us a dime. I want a refund. A realize it's not a lot of $$ . But after my family has spent over $100.000 on purchasing cars. there Can you please help. I would like a refund Thank You

  

  Business Response

  Date: 05/05/2023

  To Whom It Concerns,

  This complaint is erroneously filed against the South Shore Chamber of Commerce located in ********, **. Upon reading the complaint, it appears that the matter is regarding a busines,s noted in the detail from the Consumer, *********************, as ********* in ********. Neither ********************* of ************* in ********** nor ********* in ******** are members of the South Shore Chamber of Commerce. Therefore, it has nothing to do with our Chamber of Commerce.

  Please remove the South Shore Chamber/************************* from the complaint and address it to the proper business. 

  Sincerely,

  ***************************, Vice President

  South Shore Chamber of Commerce 

  ****************************************************************************

  Customer Answer

  Date: 05/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2nd I went in to service my vehicle and was given a loaner due to a safety recall. The loaner I was given apparently had a electrical mechanical malfunction. The dealer refused to give me another loaner and this resulting in me loosing my job.The hardship this has created for me is very impactful on my life. The dealer only cared about the car and not the fact I could have lost my life and it could potentially impacted others lives.

  

  Business Response

  Date: 12/15/2022

  The customer's vehicle has been repaired in accordance with the manufacturer's guidelines. The vehicle is in the possession of the customer.

• Initial Complaint

  Date:07/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/14/22 the dealership said it will replace the infotainment system at no charge. The dealership admitted that they had damaged the infotainment system while conducting the finale detail. When the dealership failed to do so. Nissan corporate customer service was contacted. During the investigation it was found that Nissan 24 never submitted a part order for the damaged system. I have a signed and dated work order from the dealer. The dealer has not tried to contact me.

  

  Business Response

  Date: 07/15/2022

  Our management team has contacted *********************** to discuss and resolve the situation.

  Customer Answer

  Date: 07/15/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Customer Answer

  Date: 08/09/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This is the second time I've reached out using the better business bureau. I purchased a brand new vehicle from Nissan 24 and on pick up they damaged the infotainment system. The agreed that they damaged it and said they fixed it. They still have not fixed it. Will not return my calls. It has been since may. And they just keep giving me the run around. 

  

  Business Response

  Date: 09/21/2022

  Our General Sales Manager has reached out to the customer several times to confirm the remedy for this situation.