Complaints
This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 274 total complaints in the last 3 years.
- 79 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up to be contacted, however I found a new insurance provider and made it clear that I wont be need a new one. However they keep on contacting me and spamming me with multiple calls despite blocking them. They use a bunch of numbers which is why I still continue receiving those calls. Overall, I just want to stop be contacted.
Business Response
Date: 04/10/2025
We will ensure that the consumer's telephone number is added to our Do Not Call list.Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Everquote: has contacted me may times and has sent my information to many other "insurance" related companies. I have been recently bombarded. Looking into this, they claim to only recieve individuals' information when that indidual has requested an insurance quote. I have not requested such a quote. The only corrilation i have is i downloaded the Experian app on my phone and have been contacted from insurance companies constantly since. I have deleted the app since, but it , and this Everquote need to stop spreading my info around and falsifying how they recieved it.Business Response
Date: 04/10/2025
The consumer's telephone number was submitted to us in connection with an online insurance quote request. We will add the telephone number to our Do Not Call list.Initial Complaint
Date:03/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are ruthless and bordering on stalker when it comes to calling. 9 times in a few hours is a bit excessive. And yes, I realize I may have "signed up for quotes" as they keep saying in these reviews but that is no reason to harass people. I know I am far from the only one this has happened to. I told them to stop calling and they continued. I believe it has finally stopped. They call from different numbers so every time one gets blocked, they keep going. Asinine.Business Response
Date: 04/10/2025
We will ensure that the consumer's telephone number has been added to our Do Not Call list.Customer Answer
Date: 04/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** *********Initial Complaint
Date:03/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is calling me non-stop. I've never submitted any information to this company for them to have my phone number. Every time I block the number, they call using a different number. This is 100% spam and extremely scam-like. They do not leave voicemails, and refuse to say anything when screening the call. They even called me as I was typing this. STOP CALLING ME!!!!!!!Business Response
Date: 04/10/2025
The consumer's telephone number was submitted to us in connection with an online quote request form. We will add the telephone number to our Do Not Contact list.Customer Answer
Date: 04/14/2025
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. Please ensure that I am fully removed from the calling list, or I will not will resubmit my complaint. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** *******Initial Complaint
Date:03/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constant spam to phone and email. Tried blocking but they use dozens of different numbers/email addresses. Used them by mistake - deceptive ad in a Forbes article.Business Response
Date: 03/19/2025
A review of our systems has found no record of the telephone number provided by the consumer's complaint. Nevertheless, we will add it to our Do Not Contact list.Initial Complaint
Date:03/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving endless spam phone calls and texts from this company trying to provide insurance quotes that I did not request. The calls are excessive. I have blocked approximately 15 phone numbers at the time of this report.Business Response
Date: 03/19/2025
We received the consumer's information in connection with an online insurance information request. We will add the telephone number to our Do Not Contact list.Customer Answer
Date: 03/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**** ******Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never contacted EverQuote and yet I have started to receive numerous unsolicited phone calls a day from them and now others (which, from other complaints and research and the timing I imagine is due to them sharing by phone number with other insurance providers). I don't even know how they received my information, but multiple phone calls a day is beyond obnoxious and unprofessional.Business Response
Date: 03/19/2025
A review of our systems has found no record of the telephone number provided by the consumer's complaint. If provided, we would be happy to add it to our Do Not Call list.Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since today (2/26/2025), I have been receiving back to back spam calls, all from different numbers. I have never used this company, nor would I know how my phone number is in their database. I don't know how to stop the spam calls other than 1) my phone's capability to block spam calls (although they still come through and are silenced) and 2) ignoring the calls altogether. I want these repetitive calls to stop.Business Response
Date: 03/19/2025
A review of our systems has found no record of the telephone number (which appears to be missing a digit) provided by the consumer in connection with this complaint. We would be happy to add the consumer's telephone number to our Do Not Call list, if provided.Initial Complaint
Date:02/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is calling me 5-6 times (even more sometimes) a day and they are basically harassing me at this point. I never signed up for anything, I have told them to stop calling me, and they still keep calling me. They said they would put me on a do not call list, I am STILL getting the calls. I have even emailed their support line, went on their website to add my email to unsubscribe (even though I never subscribed, I thought MAYBE it would help), nothing has worked. This company needs to be stopped - this many calls DAILY is literally harassment.Customer Answer
Date: 03/09/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** **********Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased a new vehicle, and although I'm not fully sure how this company got my number, they did and they began to call me regarding insurance quotes; however, I had already found insurance. I informed their service *** of this... and for the next week I received ~15 calls per day from them.Customer Answer
Date: 03/09/2025
I have not heard from the business in response to my complaint.Business Response
Date: 03/19/2025
A review of our systems has found no record of the telephone number that the consumer provided in connection with this complaint.
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