Customer ReviewsforCustomMade.com

Absolutely amazing experience from start to finish. Everyone with the CustomMade team was extremely helpful in getting this piece completed and I am absolutely thrilled with the results!

CustomMade really does stand by their commitment to make things right. They really mean it when they say, if you are not happy they are not happy with the piece of jewelry being made and will do what is necessary to make things right, from repairs/modifications (like resizing a ring) up to and even a complete re-make the piece of jewelry if needed (provided you act in the time frame of their warranty). My Experience: They were able to make my personal signet ring to the specifications I gave them but when the ring arrived and I used it in a wax to make a seal the detail on the ring was too fine and so caught the wax and pulled it away from the paper clumping it and trapping the wax in the signet ring. A beautiful ring but not a functional signet ring. I politely reached out to the production lead the same day, with whom I worked with and described what had happened. CustomMade sent out the prepaid *** label and US customs documents and I was able to return the signet ring. With the ring returned we will now be entering into another redesign phase to make me a functional signet ring with the material that has already been paid for.Outcome: CustomMade has earned my trust in this process and after this current project is completed I look will not hesitate to work with them on another piece of jewelry in future and I would recommend them to others for their jewelry making needs.

My fiance had something very specific in mind for what she wanted in an engagement ring. After searching for a couple of weeks, I couldnt find anything that fit exactly what we were looking for. So, I decided to go the custom route here with CustomMade. I was worried the process would be tougher and more expensive but was really happy with the process as a whole. It even ended up more affordable because we wanted a lab created ******* which during my research I had an hard time finding but was offered by CustomMade. All of the employees I interacted with were very kind, knowledgeable, and helpful. The updates through the process were great. Delivery was quick and discreet. Everything came out perfect and I am very happy with my decision to use CustomMade.

They were super helpful and the customer service was incredible would recommend and would buy again

I was well cared for while working with the team, and they were very accommodating to my circumstances: communicating in short, brisk bursts, at all hours and from various time zones, in support of a highly compressed schedule. They helped me rapidly iterate on my ideas, providing variants to choose from and drilling down on the details I preferred, before ultimately delivering exactly what I had hoped for at a truly breakneck pace. Two critiques that I would lay are that the gem expert seemed oddly determined to find me a 3ct stone, when I had specified 1.7-2.7cts as my preferred range (though we ultimately found a perfect 2.26ct stone), and that the photography of yellow gold on a yellow background makes for a muddier aesthetic that makes seeing the details more difficult (though I'm sure they would have reshot if I had asked, my time constraints prevented such a request). Besides these genuinely minor nitpicks, I am extraordinarily happy with their work and would recommend them to anyone who wishes to have a quality custom ring made.

I started with an old grainy photo. My lady had a necklace given to her by her father who recently passed away and it had been stolen years ago. I searched the web for custom designs and found Custom Made. I saw they had a photo option to upload what you wanted to create. So I went with them and made contact to upload the photo. Boy did they ever come through! They were in contact with me for literally every phase of the production. They kept me updated at every step. Showed rendered images. I gave feedback and they adjusted it accordingly. I recently gave the necklace to her and she teared up. It was as close to the original as possible and she loved it. A very thorough and caring company. I cannot recommend them enough. To have a crappy photo to the finished product was nothing short of amazing. If I ever have need of jewelry again I will come here without hesitation. Thank you CustomMade for making a long wished for dream a reality

The CustomMade team did an outstanding job of bringing my vision to life! The care and dedication that they put into their work is truly remarkable. I was beyond grateful for and excited about the stunning piece they created for me! My wedding and engagement rings are absolutely beautiful!! I will cherish them forever ?

Absolutely the finest company that I have had the pleasure of working with. They were very patient during the design process for my ring. During design they kept me informed of progress and made helpful suggestions to improve the final product. Once the design was approved the kept me informed of the production process via email. The resulting ring was perfect and the final cost matched the initial quote as expected.I would recommend them to anyone looking for custom jewelry.

Every single person I interacted with was patient and helpful. They were able to take my awkward and confusing descriptions and requests and turn them into exactly what I was thinking of. They were also very good about reaching back out to me. For example, I said frequently said, ** going to think about this and get back in touch by Friday. Inevitably, I would forget, and there would be an email waiting for me by Monday morning just checking in. I never felt rushed or pressured.

My husband and I conceptualized a signet ring combining our family crests. We went to a local jeweler and the results were not good. The crest was etched and barely visible. We found CustomMade and decided to give it another try. What a wonderful experience. Their staff was prompt and responsive to our questions and were absolutely determined to make us heirloom quality rings. We received regular updates on our project and the results are beautiful rings we are very happy to wear! One of the best customer service experiences we have ever had!