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Business Profile

Language Training Aids

Linguistica 360, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Language Training Aids.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings, I requested a number of refunds over the last few months. Today I inquired if I could switch my subscription. I was refunded instead. Later, I learned that my account would no longer be accessible to me. I did not receive any warning from the company that this might occur. As such, and of of procedural fairness, I would like to be given a warning prior to losing access to my account unexpectedly.

    Business Response

    Date: 02/06/2024

    This customer was banned from using our program for multiple violations of our service agreement. All money has been refunded.

    Customer Answer

    Date: 02/07/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I was not advised that I had violated the user agreement. The website says that we can contact their customer service with any issues, which is what I did. I was suddenly informed that I was banned from using their program. This was a total surprise to me. 

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ****

     

     

Linguistica 360, Inc. is NOT a BBB Accredited Business.

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