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Business Profile

Music Publishing Companies

Suno Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Publishing Companies.

Complaints

This profile includes complaints for Suno Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Suno Inc has 2 locations, listed below.

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    • Suno Inc

      17 Dunster St Cambridge, MA 02138-5008

    • Suno Inc

      101 Main St Cambridge, MA 02142-1519

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I am not a customer of **********************, but somehow they charged me in total $1025.40 transaction looks like that:7440128.03.202428.03.2024 14:04:17 *********************Card purchase: 471423******4355 on device: ******** , **********************. ************ US REFERANCE: ***************** 28.03.2024 14:04:17 ***** 28.03.2024 14:04:17 ***** 28.03.2024 14:04:17 ***** 28.03.2024 14:04:17 ***** 28.03.2024 14:04:17 ***** 28.03.2024 14:04:17 ***** 28.03.2024 14:04:17 ***** 28.03.2024 14:04:17 ***** 28.03.2024 14:04:17 ***** 29.03.2024 11:54:48 ***** 01.04.2024 15:47:44 4,00 02.04.2024 14:30:42 ***** 04.04.2024 13:38:39 ***** 05.04.2024 14:11:28 ***** 08.04.2024 16:17:18 ***** 08.04.2024 16:17:18 ***** **************:33:44 ***** **************:33:44 ***** **************:33:44 ****** **************:43:37 ***** **************:43:37 ***** **************:43:37 ***** 29.04.2024 14:53:25 ***** 29.04.2024 14:53:25 ***** 29.04.2024 14:53:25 ***** 29.04.2024 14:53:25 ****** 06.05.2024 13:54:20 ***** 06.05.2024 13:54:20 ***** 07.05.2024 14:24:20 ***** 07.05.2024 14:24:20 ***** full list in the attachment I tried to contact Suno Inc but didn't get a refund.

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received a text message from my credit card company asking me if I recognize the $10 charge because they declined the charge. I know nothing about this company nor have I given any info!! This is pretty scary that they acquired this information from who knows where

    • Initial Complaint

      Date:11/20/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I write poems and songs. I use ilovesongai as my site to get demos. Todsay Suno invaded the site and placed ads on top of my songs without permission. They degraded the site to a large degree. Here is an example of what thetyy are doing...They should be put out of business. They have completely stop my business adventure.**************************************************************************************************************************************************

    • Initial Complaint

      Date:11/06/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      40 PLUS UNAUTHORIZED CHARGES on my discover credit card from this company. Never used company, heard of company or made purchases to company. FRAUD.

    • Initial Complaint

      Date:06/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recurring $30.00 USD charged to my checking account that are unauthorized as i am unaffiliated in any way with Suno Inc and have never used their services.

    Suno Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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