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Business Profile

Quilts

Project Repat

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.83

Average of 182 Customer Reviews

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Review Details

  • Leann B

    Date: 10/10/2023

    Everything about the process was wonderful. Instructions were very easy. The biggest thing was the finished product- I loved it. The backing is nice fabric and it is just the right weight for a great blanket to snuggle ** in.

  • Emily V

    Date: 08/14/2023

    I recently went to purchase my blanket for Repat and was a little startled by the shipping cost. When you check out initially there is a little blurb about shipping cost to be incurred later, but it's not clear or easy to understand. I actually went back to the website to try and learn more about their shipping cost and was unable to find any information. Reapt will only tell you the cost of shipping AFTER you've purchased the blanket. It's pretty deceiving to not allow the consumer to make an informed decision before purchasing. They don't provide any information on how shipping will be calculated or even an estimate. Its not acceptable to just charge whatever they would like later when you have no choice but to accept it. I understand that they don't want to create a shipping label before you are ready to send, but they could still charge you ahead of time or at the very least give an estimate, since you have to provide your shipping address with the initial order anyway. The other problem was I actually received my blanket as a gift. I received a gift card from a friend and went online and purchase my blanket using the gift card. Now I'm paying for the shipping on my own gift... My friend who be mortified if I told her what was going on. Overall their shipping practices are not transparent at best and deceiving at worst. I'm hoping my blanket makes up for their lack of integrity.

    Project Repat

    Date: 08/15/2023

    We tell customers at checkout that there will be shipping charges later. We are sorry that you feel misled. This is how our business has worked since 2012, and we have made over a million t-shirt quilts. Thank you

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