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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/21/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I've been trying to get ahold of this company since the beginning of June about a tour I booked for September. I wanted to reschedule for next year so my friends could come. That would be more business for this company so one would think they'd actually respond. The salesman I booked through is no longer with the company so I don't have a direct person to contact. I've called all the phone numbers associated with this company only to hear a recording for hours. At this point I'm just trying to cancel and get a refund. Theres talk of getting a class action lawsuit against this company. If that's what it takes to get a full refund then it's under consideration.
Business response
07/30/2021
Hello ********,
We hope this messagefinds you safe and well. Thank you for taking the time to reach out and shareyour concerns. We have been experiencing a high volume of customer inquiries asthey prepare for summer and fall travel, resulting in longer response times. Weare truly sorry that it has been so challenging to reach us and are takingimmediate steps to improve our response time. Since your initial outreach tothe Better Business Bureau, I do see that you have corresponded with a memberof our Traveler Support team by phone and they were able to reschedule your Scotlandtour reservation to a later date this fall. We appreciate your patience throughoutthis time and look forward to traveling with you soon.
Most sincerely,Go Ahead Tours
Initial Complaint
07/19/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Signed up for trip then was told they were booked and had no single spots left. Told me I could wait for an opening and cancel at anytime. There has been no opening. It is too late for me to go I want to cancel. Cant get through on phone I have left email. They are taking money from my checking account I am owed $1800 noBusiness response
07/29/2021
Hello ******,
We hope this messagefinds you safe and well. Thank you for taking the time to reach out and shareyour concerns. We have been experiencing a high volume of customer inquiries asthey prepare for summer and fall travel, resulting in longer response times. Weare truly sorry that it has been so challenging to reach us and are takingimmediate steps to improve our response time. Since your initial outreach tothe Better Business Bureau, I do see that you have corresponded with a memberof our Traveler Support team by phone and they were able to cancel your ***** tourreservation and process a refund by check of all monies paid. We appreciateyour patience throughout this time.
Most sincerely,Go Ahead Tours
Initial Complaint
07/17/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I booked a trip with EF Go Ahead Tours on June 4, 2021 with payment of $849.00 payment. Balanced of $3,414.00 due August 14, 2021. Since that time I have called repeatedly with questions and cannot get ahold of anybody. I have been on hold for up to an hour with no response.I feel very uneasy giving them any more money when I am not able to reach anyone. My girlfriend wants to go with me now and I can't even get a hold of anyone to book her reservation!Business response
07/27/2021
Hello ******,
We hope this messagefinds you safe and well. Thank you for taking the time to reach out and shareyour concerns. We have been experiencing a high volume of customer inquiries asthey prepare for summer travel, resulting in longer response times. We aretruly sorry that it has been so challenging to reach us and are takingimmediate steps to improve our response time. Since your initial outreach tothe Better Business Bureau, I do see that you have corresponded with a memberof our Traveler Support team via the chat function on our website and theyconfirmed your tour is full. A traveler support specialist will reach out toyou directly to talk to about options; we would love to help your girlfriendtravel with you if possible. We appreciate your patience throughout this timeand look forward to speaking with you soon.
Most sincerely, Go Ahead ToursCustomer response
07/28/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************
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Customer Complaints Summary
161 total complaints in the last 3 years.
31 complaints closed in the last 12 months.