Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

About

Important information

  • Additional Info:
    To avoid delays, please include 1. Store location including street, city and state on Step 2 of the form when submitting your complaint.

About This Business

Genesco Inc. is a Nashville-based specialty retailer that sells footwear, headwear, and accessories in more than 2,225 retail stores in the United States & Canada.

Products and Services

Genesco is a marketer of branded footwear and accessories to customers with clearly identifiable lifestyles through all the channels of distribution where they buy their footwear and accessories. According to information supplied by the company, it offers wholesale distribution of footware. This company offers the sale of mail order merchandise. This company offers the sale of hats.

Business Details

BBB File Opened:
9/1/1961
Business Started:
1/1/1924
Business Incorporated:
10/19/1934
Type of Entity:
Corporation
Alternate Names:
Journeys
Stone & Co.
Underground Station
Shi by Journeys
Journeys Kidz
Genesco
Genesco, Inc.
Kidz
SHI
Little Burgundy
Journeys Canada
Dockers
Business Management:
Mimi Vaughn, President/CEO/Board Chair

Additional Contact Information

Principal Contacts
Mimi Vaughn, President/CEO/Board Chair
Customer Contacts
Ms. Claire McCall, Corporate Contact
Mr. Hal N. Pennington, Chairperson
Mr. John W. Clinard, Vice President of Human Resources
Mrs. Angela K. Dunn, Director of Human Resources
Ms. Sharon Nielsen, Operations Assistant
Ms. Jessica Sayer, Customer Service Manager
Mr. Kalvin Giordano, Manager
Mr. Maurice Hill, Plant Manager
Mr. Bill Pendergraft, Plant Manager
Mr. David Turrentine, Executive Officer
Mr. Ryan Montgomery, Complaint Specialist
Ms. Laura Van Sickle, Director
Mr. Ted Macias, Vice President of Customer Service
Mr. Tony Estes
Mr. Mikailu Kano, Site Manager
Mr. Rick Drew, Director of Customer Service
Karen Craig
Ms. Emma Drake, Senior Manager
Mrs. Hannah Ogan, Team Leader
Ms. Ivette Trejo, Customer Service Representative
Ms. Selena Nunez, Customer Service Representative
Fax numbers
Other Fax: (931) 433-8391
Other Fax: (931) 364-2197
Other Fax: (615) 367-7483
Other Fax: (800) 654-2371
Additional Phone Numbers
Other Phone: (800) 424-2854
Other Phone: (615) 367-8283
Other Phone: (800) 345-6983
Other Phone: (615) 866-6765
Other Phone: (931) 433-3501
Other Phone: (931) 364-2285
Other Phone: (931) 634-2197
Other Phone: (615) 367-7997
Other Phone: (866) 597-5439
Other Phone: (615) 771-2417
Other Phone: (931) 553-2100
Other Phone: (931) 221-0600

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.