Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the **************** Proxy for my father, *** C. *******. Through his assisted living facility - ************* in ************, ** - he was set up with counseling through 1st Class Behavioral. *** has ******** and a supplemental, so he should not be receiving bills from 1st Class. In July, In July, I received several invoices and then almost immediately Past Due notices from them. I paid one of them, but then looked into it. It appears they billed both my father and his insurances. I have asked repeatedly for them to send a refund for the payment that was made ($80.89). I've been told that they will take care of it. I have a lengthy email chain that shows this. As of today, we still have not received the refund. While the amount is relatively small, this is for an 83 year old man who has since been moved into skilled nursing and is applying for ********. Every little bit counts and I would like to see him refunded.Invoice #**** for $80.89 Payment (ck#******), dated 7/22/2024, but cashed on 8/28/2024

  Business Response

  Date: 09/23/2024

  On August 12, 2024, we received an inquiry from ********* ***** to review her father's account, who was a patient in our practice,concerning a bill she received and she mailed us for $80.89 on July 29, 2024. The companys ****** reviewed her father's account to confirm that the $80.89 was collected from the patients secondary insurance, which was found to be accurate. The ****** emailed ********* to inform her that we would mail her a check and refunded her the $80.89. After confirming that the credit of $80.89 was due, I emailed ********* on September 10th, 2024, to request the correct address for mailing the check, but I did not receive a response. After reviewing her fathers documents, I was able to locate *********** address, we mailed ********* the check via certified mail on September 20th, 2024. Today, September 23th, 2024, I informed ********* via text that a check for $80.89 had been sent to her through certified mail since Friday 09/20/2024 (see attached text).

  Please attached for the receipt of the certified mail as well as the copy carbon of the check. Thank you.
  

  
  

  Customer Answer

  Date: 10/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* *****