Business ProfileforCan't Stop Moving, LLC

During a move on June 24, a local moving crew from Can't Stop Moving did significant damage to the structure of my apartment. At the time, the damage was not acknowledged. I was unaware of the damage until payment, including tip, was already completed. After the move was completed, I saw the damage and asked the moving crew about it. They claimed to have thought it was not significant. My landlord subsequently charged me $525 to repair the damages. I presented the **** to the moving company and asked for compensation. They have made no response. The damage was a large crack in a wall made by hitting the wall with a piece of furniture. In initial communications after the event, the movers admitted the mistake and apologized. But since being presented with the ****, there has been no response. Having tipped $200 on top of $1,961 for the overall charge at the completion of the move (before knowing about the damage), I would expect that the company would find it reasonable to refund the tip amount, at the very minimum. I would prefer being refunded the full amount that I was charged by my landlord, if possible. Had the moving crew acknowledged the damages at the time, I absolutely would have not given this tip.