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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My Mom had three separate stock accounts all held by ********************. She passed away 9 months ago and have been trying to transfer the accounts for a few months ago. We are always blocked from talking to someone at Computershare by their phone system. If on the rare occasion I get to talk to someone they give me some basic information and meaningful help in resolving the problem. Now I am being help up by not having a current account statement from Computershare.
Business response
07/17/2024
Good Afternoon -
Please see attached response.
Thank you.Customer response
07/19/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I need the money held hostage by ComputerShare to pay for a dental implant. While attempting to sell shares using the ComputerShare website their system locked up. I had no choice but to try again by logging in again, only to find my account locked. I called and made no progress with the agent, so I asked to speak to a supervisor. I was told to wait 24 hours and try again. That was 6 days ago (6/20/2024), I have checked every 24 hours to find the account still locked. So after the 4th day I called (6/24/2024) and asked to speak to a supervisor, I was told they would call me back in 1 to 2 business days.Today (6/26/2024) I received a phone call from a supervisor instructing me to write a letter requesting the "Stop" on my account to be released. This letter requires a notary of my signature. I explained I have limited mobility and asked if I can created the letter get it notarized and scan it and email to them, the answer was NO, they require mail to perform this activity.I read posts under this feed "r/computershare" indicating the method to unlock a locked account. This method did NOT work for me. Once the locked is released, whatever method, I plan to transfer all funds in all accounts to a different holder.What a mess - any suggestions how to speed the "unlock" process up to get my account unlocked are welcome.Business response
07/03/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have stocks through this company and have been trying to cash them out for over 2 years now. Every time I attempt this I am given the run around. My latest attempt was a couple weeks ago and upon contacting them via phone call I am told they can not help me because there is a hold on my account but can not tell me why. I was told someone would contact me via phone within 3 days regarding this and never received any more communications. I have invested MY money into a previous employer through computershare and my previous employer has told me I have to go through computershare to cash out my stocks. Since I have been trying to cash out my stocks I have watched the price drop and now I will lose on profits, all because of poor customer service and horrible management. Gettimg ahold of somebody in this company is a miracle in and of itself.Business response
07/08/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
06/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Steady login and password issues with their website to the point I transferred all but my certificated shares years ago. Now I need to login again to change the settings on my reinvestment options and sure enough even though i havent tried to login in years its telling me my maximum security questions are exceeded despite never asking me for them. I thought it was just me with this website but its not, tons of online complaints about the logins. There is no phone number to call so Im going to have to try and remember to chat during their inconvenient business hours.Im not an idiot but the computershare website makes it really hard to not feel like one.Business response
06/20/2024
Good Afternoon -
Please see attached response.
Thank you.Customer response
06/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************************Initial Complaint
06/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Computer share is keeping me from accessing my account due to their verification process. they say that I can get an email sent to me to verify my account for $30. Otherwise I need to wait for the mail to verify my account I asked about getting expedited shipping for the letter and they said that would be $35. I cannot access my account holding hostage for $35 or $30 the process of trying to go through for four monthsBusiness response
06/12/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
05/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
***************** with over $3,000. Unable to access account information without address verification, however the address information they have is my former. Unable to update to my current address because the account is locked. Business has previously sent the verification letter to my old address which I clearly wont receive. I cant transfer to a different broker as I need the account number, which they dont provide until the address is verified. Recurring investment of $200 a month is linked to my account which I would like to stop, but I cant. Taking funds monthly from my bank account but denying me access to my own personal information or account number, or providing me the ability to stop future investments or remove funds. I question the legality of such business practiceBusiness response
05/31/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
05/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of Issue: May 20th, 2024 I'm unable to reach my account with ******************** online. I just registered with them so I can have view and have more control over my stock investments. When I try to log into my account, I get the following redirect errors regardless of browser I use weather I'm using Chrome or Firefox. I have nearly 27k invested with this company and not able to see my account is unacceptable.Business response
05/28/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
05/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I hold shares of ******* for two sons under the Uniform Gifts to Minors Act. Their grandfather gifted these shares to them when they were young. They are now adults and desire that I sell the shares, which I have repeatedly attempted to do, both online and by phone with Computershare, all unsuccessfully. I have been twice disconnected for no apparent reason and the online services make it so I cannot see how to proceed online to sell shares.I intend to seek civil damages including by way of punishment, if not resolved, but will try this method first to resolve.Business response
05/22/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
05/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I did not sell any of my *** shares and yet, they are gone. i cant access any previous statements reguarding my *** shares or why they are no longer in my computer share account. I've been traying to use their live chat option to resolve an issue and no one is talking to me. The website says that i have a check that needs to be replaced so when i click on the company that needs to re-send the check.(***). nothing happens. the website doesnt move forward, it just stays on the same screen. I've tried calling the customer service number and after their automated person doesn't understand that i am trying to say "***" and not some other company, it tries to send me to a live customer service specialist where it rings FOREVER and then automatically hangs up on me. Their website glitches and lack of customer service makes me feel like they are running away with my money. Where are my *** shares? and if they no longer exist for whatever reason, where is my check?Business response
05/23/2024
Good Afternoon -
Please see attached response.
Thank you.Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Horrible investor service. I have investments held with this company and was unable to login to my account. I tried to call the company only to be answered by a recording, which was no help. When I was suppose to be sent to a representative the phone just rang for a long time. I called back to try again and this time when sent to a representative the call was ended immediately after one ring as though they did not want to deal with investors. I tried the online chat and was told I would be sent to a representative. I'm still waiting. This is not how investors should be treated and I will be looking at other options. I suggest prospective investors do the same.Business response
05/15/2024
Good Afternoon -
Please see attached response.
Thank you.Customer response
05/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************
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