Complaints

• Initial Complaint

  10/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In April of 2022, I applied for a loan mod with my mortgage lender. I was working with the loss mitigation department every week for several months. In July of ****************************************************************************************************************************************************** contact with a law firm in MA that specializes in loan modification/home retention. ***** instructed me that there was a fee ($950/monthx3) for the legal service who would be working on my behalf. Over the next few months, I followed the directions of the Paralegal, *********************, of Daigle Law Office. At the same time, I was still in weekly contact with **************. I also applied for funding assistance through the ************* *********************** (MassHAF). In July of 2022, $950 was withdrawn from my bank account from Daigle Law Offices. On August 12th, $487.50 was withdrawn from my bank account from Daigle. As I had been maintaining communication with my mortgage lender the entire time I knew nothing had progressed with my loan mod application. On August 25, my application with ******* was approved, and a check was submitted on my behalf bringing my mortgage current. I informed ***** and *** of which *** agreed that his services were no longer needed and that I neednt pay the $950 a month anymore. ***** called shortly after informing me that *** didnt have the authority to make that decision and that I still needed to pay. I asked why as nothing had been done on their end to help me, to which she agreed to waive 1 months worth of fees. Since then another $487.50 has been withdrawn from Daigle Law, of which I immediately informed *****. She said it was in error and that she would have it refunded. In speaking with **************, there is no record of anyone from Daigle Law, or any 3rd party for that matter ever contacting them. I am looking to have the full $2,412.50 refunded.

  

  Business response

  11/01/2022

  Our office contacted ****************** on July 15, 2022 regarding a loan modification.
  After several conversations and emails back and forth, a complete loan modification application of approximately 51 pages was submitted on September 6, 2022 to his loan servicer.
  On September 15, 2022, ****************** contact me to cancel his service with us.
  While an application was submitted, ****************** stated that his mortgagee did not receive any contact with this office nor received any application for loss mitigation.
  We contacted his mortgagee on October 26, 2022 and confirmed they have received a loss mitigation application on September 6, 2022.  An audio recording of the conversation was provided to ******************.

  Customer response

  11/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #******** relative to this particular company, however, I am still awaiting response from Home Retention Advocates as they were the initial point of contact regarding this entire complaint. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩