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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 10/6/2021 I ordered two pairs of shoes for a total of $113.93, which included a promotional discount of 17.99. A few days before shipping one of the pair of shoe order was cancelled by shoes.com. They refunded me the price of that pair, but not the discount. So even through they offered a discount on any pair of shoes the pair I did receive was at the full non-discount price. I tried calling but shoes.com doesn't answer their phones. They instead tell you to email them and that they would respond in 3 days. I asked for my discount to be reinstated, since they cancelled the 1st pair of shoes. I've emailed them again, but no response. My order number is SH00862062. I would like to be refunded the discount that was promised with ordering any of their shoes.
Business response
10/18/2021
Hello -
The customer had two items on this order.
The item that was refunded was refunded in full - and the only item on the order that was available for the promotion.
The second item did not participate in the promotion.
Shoes.com Customer Service
Customer response
10/18/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Initial Complaint
10/15/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 9/14/21 I purchased a pair of shoes for *****. On 9/22/21 I took them to the *** store and sent them back-too small. Tracking number 1ZA6721R9096356892. They recieved the shoes back on 9/27/21 according to my tracking. On 10/21 I was told per email my refund processed on 9/29/21 and to allow 10 business days for processing to my credit card. Today it has been 15 business days and still no refund. They will not respond to emails or answer their phone. It disconnects you right away. My order number is SH00798372. I want my refundBusiness response
10/18/2021
Hello -
This order was refunded today - 10.18.21 - Transaction: 83080849RURCHW8P
Shoes.com Customer Service.
Customer response
10/19/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
10/13/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased sneakers from shoes .com for $89.98. Received them on 10/2/2021. They do not fit properly I have contacted the company several times in an attempt to be e-mailed or mailed a return label. This has been done both on line and many attempts at phone calls to their service center with no results. So far this is a fraudulent return policy and very poor customer service. They received their payment from my Master Card credit company and now I should be reimbursed through the same *************** for sneakers that don't fit properly. Any assistance in this matter would be greatly appreciated. Thankyou.Business response
10/15/2021
Hello -
The customer can find attached a prepaid *** return shipping label so they can return their order.
Shoes.com Customer Service
Initial Complaint
10/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I placed an order on shoes.com for two pairs of shoes totaling $110.94 on Sept 13th. I have received the shoes and they dont fit. Their website will not allow the return to complete calling technical issues and try again later. I have emailed multiple times without any response and I have tried calling and customer service number says to email and just hangs up. I just want to return these shoes as they do not fit.Business response
10/15/2021
Hello -
Attached is a prepaid *** return shipping label for the customer to return their item.
Shoes.com Customer Service
Customer response
10/25/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
i dont want to close this until I get credit back on the purchase.
Business response
11/08/2021
Hello -
This order has been fully refunded back to the method of payment now.
Shoes.com Customer Service,
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