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Business Profile

Windshield Repair

Eastern Glass Tinting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

This profile includes complaints for Eastern Glass Tinting's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eastern Glass Tinting has 2 locations, listed below.

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    • Eastern Glass Tinting

      116 Cambridge St Charlestown, MA 02129

    • Eastern Glass Tinting

      PO Box 290486 Boston, MA 02129-0209

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid ***************** 415 and I need a full refund for this transaction. I specified a service request of UV protection with no tint and **** put 20% tint on my car, rendering me with terrible/not enough visibility to drive the car. The tint also created a terrible halo effect on the windows which caused me a lot of eye pain. He told me he would order the correct tint I had requested in every conversation we had, but then reneged on his promise. He treated me terribly and kept insisting there was something wrong with my car and refused to give me a refund. He refused to acknowledge my direct request for no tint because I wanted full visibility. He was impossible to reach for weeks before and after the tinting. The car has been re-tinted by another party with 0 issues. The new tint place said **** did a terrible job both in applying the tint (he left tint on one window, which they removed), as well as in the removal of the tint, as he left glue throughout the car windows. They were appalled at the unprofessionalism. **** was extremely belligerent and difficult and insisted there was no issue with the tint and that my car must have issues, even though the halo effect caused by his brand of ceramic tint is well documented online. The new tint place knew exactly what I was referring to. Car has since been retinted with 0 issues. **** should have given me a refund from the beginning.

      Business Response

      Date: 01/09/2023

      This complaint, mind you, a year after the fact is simply untrue  

      We installed the film like we had many times prior, for this customer, without issue.  The material we installed was not what she states, it was clear UV shield film, not 20%

      She complained, we removed the film after inspecting it with no issues visible.

      Now, a year later, she's raising ****.  

      I've agreed to refund her money once warranty claim has been filed with manufacturer and will do so ONLY IN THE EVENT THAT SHE REMOVES ALL AND ANY FRIVOLOUS COMPLAINTS LIKE THIS ON THE ***** AND ANY OTHER UNDER THE PROMISE OF LEGAL ACTION ON OUR BEHALF.

      We have never had a complaint in decades of service,

      that's it, we'll refund her by close of business 01/16/2023

    Eastern Glass Tinting is NOT a BBB Accredited Business.

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