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Business Profile

Landscape Contractors

Rockwood Landscape and Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gave Mr. Rockwood a check one year ago for $13,000 to install windows on the back of my house that needed to be repaired and replaced. As of today when youre later theres no windows and second best till he never ordered the windows and I have been trying to get my money, returned from him and he is ignoring my request.

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i had a water issue when i called him.. i was having a firepit put in with a walkway from the back door. was suppost to be pitched away from the house so i would not get any more water.. he told me once i replaced the door I would not have any more water. I replaced the door the following year because of money issues i could do all at once.. n Needless to say the new door was put in and at that time the contractor told me it was pitched towards the house. not away from like we discussed. i started messaging Rockwood right away with broken promises that he would send some guys out.. this has been going on a year.. I really need this fixed before winter because the new door is going to rot out if it is not fixed

    Customer Answer

    Date: 09/20/2022

    the work was started in september of 2019..   

    Customer Answer

    Date: 09/21/2022

    I have made contact again as of last week.   He says he will send his guys out. I  waited a few days and contacted him again. He said he was behind but they would be out at 5he end of the week.  That was last week. I still have not seen them..brocken promises again

Rockwood Landscape and Construction is NOT a BBB Accredited Business.

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