ComplaintsforRoy's Moving Company

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with **** Moving to move us from ******, ** to ******, ** and they have been dishonest, harassing and have tried to extort money from us through intimidation and holding our household items hostage. They lied to us saying we had 8400 cf when we have 6700 cf. We had them come out 3 times to confirm the cost as we had a set amount to move using a moving company vs to move ourselves. We were reassured we have a flat price and would not be charged more. We contacted with the company for $25,000, and the amount changed after the pick up to almost $60,000. Each time we speak with the company there is a change in what is going on, lots of smoke and mirrors. We have tried to get real info from but are not able to. Recently we spoke to a *********** said we only had 2400 cf left, we were being told we had 2X that amount. One of our biggest concerns is that they have a container that has about $10,000 worth of silver coins which belong to our son as an inheritance from his grandfather. I was to grab the bag during the packing when I got the news that my mother just passed away, and due to that I was not able to think properly. The next day I remembered and went ot get it but it was no longer there and I spoke to the person in charge and asked if we could get the container back, but was told it was already on the truck and that due to the packing taking longer than they had planned they were not willing to remove all from the truck to find it. I identified it was worth about $10,000 and it is important that it get to us as it belongs to our son. I did not feel comfortable letting him know what was in the container, and the person said he would note it in their files to take good care of it and that it was worth $10,000. The company did not finish until almost midnight and I was so exhausted I did not ask for documentation that he noted it. We have paid for the amount of cf that we have as identified in the agreement sent to us on February 15, 2024.

  Customer response

  06/17/2024

  I have not heard from the business in response to my complaint.  Please see my attached response. I had a hard time saving my response please let me know if you are unable to read.  

  

  Business response

  06/28/2024

  To Whom this may concern, 

  My name is ****, the manager from ***** Moving. I paid a personal visit to ******* and *************************** home on four consecutive occasions in order to obtain the list of items that Mr. and ************* wished to move to **************. After four times, they agreed to pay for only one small trailer (28 feet long) and one large trailer (53 feet long). The amount paid was $25,000, which we strongly advised against, stating that based on the 4200 cubic feet estimate, the two trucks would not have sufficed, and that in our professional opinion, two large trailers (53ft) were required to complete the job, to which the customer adamantly refused. On the day of pick-up, April 22nd, the customer abruptly changed the inventory originally discussed and agreed upon in the estimate, increasing it by 4200 cubic feet. We have proof of the inventory description, as well as photographs of two trailers arriving at the residence, one white and one black, two straight trucks, and all of the trucks/trailers were full. Eleven workers arrived at this residence, and the customer pushed us to complete the job quickly because she had sold the house. Before the move date of April 22nd, we arrived to pick up outside garden equipment and shelving and delivered it to **************, for which the customer agreed to pay $*****, which was never received. Two weeks following the move date, we delivered three-quarters of a 54-foot trailer to **************, and after one week, we dispatched another straight truck. We still have over ***** cubic feet of inventory in our warehouse that the client refuses to pay us for storage or delivery. We completely understand and empathize with the customer's shock and surprise at the additional quantity of the inventory; nonetheless, we provided her various choices to reduce the cost and several options to help resolve the situation, but she refused all of the options. We had given the customer the option of picking up her belongings whenever she wanted; all we asked was that she pay the balance of the storage, but she refused that option as well even after several conversations and negotiations. We are still willing and Egar to assist the customer with a larger discount, but she must comprehend that the total cubic feet was 8400, not 6700 as we agreed when signing. We hope your office can assist us in resolving the matter with the customer. We are not willing to transport the inventory and provide uncompensated labor and delivery without getting paid. We humbly ask you to please advise the customer, to contact ***** ********************** at ************, and provide 24 hours notice, and we will open the Wearhouse and happily assist the customer in loading her inventory. 
  
  Thank you, 
  **** Moving
  

  
  

  Customer response

  07/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  05/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction April 14, 2023 Paid $2688 They committed to drop off our office furnishing which have been in their storage warehouse for over a year. which we have been paying rent for. We asked them to deliver a few items and one location and deliver the rest of the items at a second location.They did not leave any items we requested at the first location and they lied and said they did. There were items missing from the original inventory sheet they provided **. 48" HD TV - $600 to replace 8 Barstools from Ikea JANINGE bar stools, white, 29 7/8 " $155.00 each 1 Sofa (3 person) Ikea SMEDSTORP Sofa, $949.00 2 motorized desks - Ikea BEKANT Desk sit/stand, white, 63x31 1/2" $629.00 each We are requesting they replace or refund ** the cost of the missing items We have tried to resolve this issue with them and they are unable to find the missing items and have not communicated with ** in the past 3-4 days. Confirmation #*******, Job #U*******

  

  Business response

  05/09/2023

  Per this customer complaint, I'd like to first state that we're in the process of locating the items reported missing from 2021.  The original inventory taken was in fact from another individual not the person who filed this complaint. As a result, the fact two people were involved with reporting inventory to ** has caused some internal issues with the specific location of said items missing.  Most recently, communication is/has been open and we continue to work on locating these items. As a result of this issue; we offered a brand new sofa and 65 ********** as a gesture for this temporary loss. Customer turned down offer and we continue to exhaust all measures to locate items on behalf of the cutomer. Were confident items will be identified.

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 10, 2022, I requested moving services from Roy's moving company to help with a move from MA to PA for a move date of 6/10/2022. A refundable booking deposit of $309 was charged to my credit card. On 6/1/2022, I canceled the move request by phone and by email, requesting a refund, which as per their policy I was fully entitled to as I had canceled days prior to the move. Services were subsequently cancelled by the moving company, in accordance with my request. However company never refunded my deposit amount and has since failed to respond to multiple email attempts for an update on the refund request. Multiple phone calls by me have also been met by staff who either tell me they are still looking through their records to verify these charges, and/or ask me to call back at a later date but fail to connect me to the customer service rep handling the claim whenever I call back as instructed. It's been an altogether frustrating and fruitless exercise trying to resolve this amicably with the company.I seek help through BBB to help resolve this matter, and hopefully help me get back my money.

  Customer response

  05/06/2023

  I have not heard from the business in response to my complaint. Please advise on next steps.

   

  

  Business response

  05/09/2023

  Per this customers request,we have fully exhausted our internal review and have agreed to execute a refund for $309.00 per our cancellation/refund policy. Often it takes some time to locate all paperwork that has been archived which was cause for this slight delay. We will be sending a check to the customer. 

  Customer response

  05/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I employed **** moving to help me with my cross country move from ****** to ********. Outside of extremely up charging me for the move once the company had my belongs in their possession, they also broke many of my belongs upon arrival in ********. I was happy that I purchased great moving insurance because so many of my things were broken. However, after submitting a claim for $780 dollars, I have yet been able to get an update from the company. Every time I call ( over 10 times), I get that the right person is not around. I have now been waiting 5 months for a response. I am afraid that this business is a fraud. They are up selling insurance to consumers, but never intend on paying it. Can the better business bureau help here? I also dont want other customers to fall into the same trap!

  

  Business response

  04/03/2023

  In an effort to come to an amenable conclusion with this claim we have spoken directly with the customers and have mutually agreed to execute a full refund for the furniture repair totaling $441.53. We have all of the paperwork in place and a check will be prepared to reimburse the customer. 
  We do not agree with the customers claim that they were up charged for their inventory items.  We price based upon the cubic foot for all our long distance moves and often the original inventory presented does not match up with what the customer ends up totaling relevant to the total cubic footage.
  When it comes to additional insurance, we always offer this option and it is at the discretion of the customer to opt in or out for this level of additional coverage.  

• Initial Complaint

  02/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hello,Thank you very much for your help with this matter. We formerly lived on ************************************************* and have relocated to ***************************. in *********, **.We have been working with ***** Moving to complete this move. They contact is: *********************************************************. Phone: **************. The total was $3189.55. The balance due at delivery is $911.Our items were picked up December 16, and we have the following concerns:1) The driver of the local truck seemed to be under the influence of marijuana. 2) Our items have yet to be delivered despite the fact that they were picked up December 16. ***** estimated delivery was January 8th. ***** moving then falsely stated that the items were picked up January 1st (despite the fact that they deposited a check from us on December 21).3) ***** has been minimally responsive to our concerns. We have not gotten a response to our emails and we have been unable to contact a supervisor. They even went so far as to say that they do not have us on record when we tried to submit a complaint.4) Despite breaching their contract and being more than 21 business days behind schedule, ***** is refusing to discuss compensation.Thank you very much for your help and time. We feel it is important for ***** to better serve its customers in ******.Best,Arjun

  Customer response

  02/16/2023

  I have not heard from the business in response to my complaint. 

  

  Business response

  02/16/2023

  Please see attached documents in reply to this customer complaint.

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Inventory pick up occurred on 8/26/22 I was quoted for a 2822$. I advised **** from **** multiple times I do not need assistance with packing of any nature at all because all the packing and securing had been down on me own. On the date of pick up I advised ****** as well DO NOT PACK MY BELONGINGS everything was taken care of.****** an crew did not listen to my wishes but instead REPACKED everything i spend weeks packing increasing my total from 2822$ to 5007$ the ending amount wouldve been. **** repacked and charged for the repacking of 15 additional boxes and 120 additional cubic feet. A member from **** team stole personal belongings of mine that has yet to be replaced. Company had not reached out since October.

  

  Business response

  01/10/2023

  Dear ******

  our sincere apologies for your experience occurred with your move. Your move from ** to ** was schedule on 08/26/22 which is the busiest time of the year.

  our Goal as a company is to keep all our customer satisfied with our service and we do try to do all efforts to achieve it. sorry we have missed it up with your move.

  Please note some of your items had to be repack by our crew as moving long distance as you did required the items to be packed in the maximum safety way. soft plastic bags or baskets are required to be repacked into a boxes , same as pictures or wardrobe contents.

  Our best efforts were being put forth to find you personal belongings but we could not find them and as a result, we offered you a full payment value. Please contact our office to discuss preferred payment method.

  last, apology for the time consume, We only respond upon BBB timelines.

  if you wish to discuss it further, please reach out our office and we will be happy to assist you.

  kind regards,

  ***** Moving.

   

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 2022 we moved from ** to **. Unfortunately, we used ***** Moving (located at *************************************************** *****) to do the moving. Their initial estimate was $5840.53. A few weeks later we update the number of our boxes and received an updated estimate which was one thousand dollars higher. On moving day, June 14, 2022 we were charged $10484.53 (not including $900) after we were told that they would need to repack many of our items into larger boxes. We were stunned by this increase! We spent two months meticulously packing everything in clearly numbered boxes with clear large Handle with Care labels. Nevertheless, **** Moving insisted on repacking many of our items into larger boxes and added an extra 503 cubic feet to our bill. Unfortunately destroying and damaging many of our belongings during the move, resulting in a damage of thousands of dollars. Once the semitrailer parked at the house in ** we were shocked to see the terrible condition of our belonging inside the truck, as if they were picked up by a tractor and dumped into a garbage truck! Many of our items did not survive the move: many items were broken and damaged; boxes were pancaked and torn open, and expensive electronics and computers were damaged.Up until today we discover more valuable items like computers, expensive musical equipment and instruments etc. that were damaged during the move and are currently in and out of repair for hundreds of dollars. These items worked perfectly before the moving. From reading so many other reviews of ***** Moving it is obvious that there is a pattern here. First they entice you with a low moving quote, then on move day the price changes dramatically due to repackaging charges. We went through a lengthy claim process with their affiliate company CSI only to be offered a ridicules compassion ($324.10). Next if you ask ***** Moving to take responsibility for the damage they have caused, they will dismiss you and disregard it!

  

  Business response

  12/07/2022

  Dear Customer.

  we apology for any inconvenient situation occurred with your move.  On the pick up day, ***** Moving has sent 4 men crew to your first location to help you with your move. on that point, our crew notified that part of the packed items are not packed correctly and they had to re-pack them into more suitable boxes. on the day of booking, you advised our sale person you will have 189 items while actually on pick up date it came to 296. this is not only because our team repackaging work. This gap was reflected in CF as well . from **** cf informed to our team into ****cf and therefore the gap on price. Please note our team worked 12 hours in your first location which support the amount of items you had.

  your items were treated as direct delivery with out paying extra money and you received your items within a week from the pick up date.

  unfortunately , when moving a long distance with such many belongings, damages could occurred and we are very sorry for that. the moment you advised on damages, we suggested you will approach our claim department named CSI. The reimbursement you were offered by them is being supported by the law and based on the protection value package you signed up on the booking date. 

  we are very sorry for your experience and wish you all the best.

  Sincerely.

  ***** Moving

   

  Customer response

  12/12/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Thank you for the response! We have determined that the response by ***** Moving does not satisfy or resolve our issue since they have not taken responsibility for mishandling our items and offered any proportionate compensation. There are an overwhelming number of negative reviews of Roy's Moving company by numerous disappointed clients accounting that on move date they were told that their initial CF is significantly higher. In particular I was surprised to read the review on BBB from July 7, 2022 of a client to whom you ***** Moving told she had **** CF only to discover that on arrival all of her belongings fit in a **** ********** unit. I believe that she is still waiting for their response.
  
  We were pressured on move day by the movers who repackaged our items even though it wasn't necessary and many of them still broke.
  
  Your company was paid to deliver items in one piece and not to destroy, break or lose them during transport. You have failed to do so, and by the overwhelming number of bad reviews too many other disappointed clients unfortunately had similar heartbreaking experiences with your company. We were told numerous times by your company prior to moving not to worry and that our belongings will be handled with care. If damage occurs you should take responsibility and offer a suitable compensation even if the client didn't purchase an additional expensive insurance. It seems that only if a client purchases insurance which can cost up to thousands of dollars they may be covered for loss or damages,but if they choose not to do so your company can just lose, break and damage their belongings and get away with it. This is just unexceptionable! We respectfully rejected the ridiculous compassion offered by SCI since it was disproportionate to the actual damage. It also did not account for damages caused to electronic devices during the transport due to bad handling by your company.Once we contacted **** the owner in this regard he dismissed it.
  
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business response

  12/13/2022

  *****;  Please see attachment for your review.  Thank You.

  Customer response

  12/19/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Thank you for your response. I appreciate your thoughtfulness and wish **** Moving was as thoughtful and caring during our move. If your company sincerely wishes to demonstrate your care and show the true essence of who you are, the best way to do so would be to offer an appropriate compensation for the extended damages, aggravation and loss.Since you have not offered a proportionate compensation your response does not resolve my issue.   
  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On august 10, 2022 **** moving company packed and stored my personal belongings and content of my house. These contents were to be delivered at ***************************************************************. I paid over 20k for this service and then on the ******* end to be placed in my home and assembled. I am 64 years old and handicapped. This makes me unable to perform such functions. That is why I paid for their services. Now, the unpacking got delayed due to unforeseen complications. I got in writing that **** moving company would pay to have someone perform this service when I was ready. I notified them of my readiness and found a reasonable priced person(s). That is when they stopped communicating with me. I also found antiques broken, missing minted gold coins, jewelry and simply missing items never delivered. I have pictures, appraisals, and paper trail of all my items in question. They refuse to communicate. I have asked numerous times to speak to the owner, manager, or an official person in charge. To no avail. Their representative that I have dealt with, her name is *****. I have stayed my intentions of reporting them to you and still silence. I see no other option but to take this unfortunate route.

  

  Business response

  11/07/2022

  Dear Customer. 

  We are very sorry for the delay respond to you . Our team member you have tried to catch is out of office for few weeks now due to personal issue and we just recently were able to approach her mail inbox and answer her customers waiting for our reply.

  following our discussions and mails , we were under the impression you will need to pay for your assembling services the amount of $600 which we agreed to pay as a full service. 

  We apologies for any broken and damages items you  mentioned , we sent you the claims department details so you can approach them directly . we also recommend to finish to un- pack all your belongings before filing any claim as you will be able do it only once. from ***** Moving ends we can assure we will provide  the claim company any further queries .

  our customer service mail and phone are available for any further question.

  Kind regards,

  ***** Moving 

  ************ 

  ******************************************

   

   

   

  Customer response

  11/10/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As soon as BBB notified the company of my complaint, someone new from the company called me and asked if I would remove my complaint  that is if I were to accept what they proposed. They proposed ****** to help me hire someone to assist me with unpacking and assembly of my belongings. I explained to them that was not sufficient, since I already hired someone for that amount and it was not finished. This hired person is scheduled to return and assist me further for additional ******. This I believe is extremely reasonable since it amounts to ****** for a full days work. I do need an additional 3 days worth of help!  I explained to the company I would not remove it until I was satisfied. I have not heard from them again. This is chronic of them to promise the world and then go silent and never follow up.  This is why on November 10th I decline their solution. It is not a solution designed to help me but rather for them.  We have not even gotten to the complete picture of missing and broken items. I do not believe they are interested in resolving, but rather manipulating me into compliance!  I explained to them I am 64 1/2 and disabled. I have been paying out of pocket to hire the help. I did not have a bed assembled, cushions for my furniture, or pots and pans to cook with!
  I need the help as promised.
  
  Sincerely,
  *************************
  Cell: ************ 

  

  Business response

  11/21/2022

  Dear *****,

  At this point of time our offer remains the same, $600 for unpack service as discussed with you over the phone originally. We were also provide you the details of our claim department to file your claim in regards damages. our recommendation for you was to finish all unpacking activity and only then to approach the claims department as you could only file a claim one time per move.

  We are very sorry you dont find this compensation as satisfied. we truly believe we provide the full support and the assistance we could as a company.

  kind regards,

  ***** Moving

  Customer response

  12/04/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  09/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  8/26/2022 **** Moving Company picked up my belongings from RI - I provided an inventory list to them of everything theyd b moving they came and repacked because it wasnt up to there standards, - Things they were told to take as is by **** moving they took apart and emptied resulting in an additional 17 boxes and $2000. When asking why the bill double they said I had more inventory than i had listed which is not true they packed 17 boxes of stuff that was already packed , their team stole my airpods , the last known location was trackable 4 minutes before they left. - When ****** arrived i told him I do not need any packing services everything was already packed and sealed , things that ****** had decided to repack broke during transit. - Ive called **** numerous times and since pick up on 8/26 and drop off on 9/1 and they keep saying we are waiting for your documentations from our movers to come back Its been 20 days from the move I was left with paying an additional $2000 for inventory not listed stolen airpods and broken belongings.-**** has had no will to replace the stolen or broken inventory thought insurance was provided by them for $20,000, anything additional would be an upcharge.

  

  Business response

  09/28/2022

  Please find hereby ***** Moving respond to ********************

  We are very sorry for ****************** experience and we tried to explain it over a phone call we had with her and also by e-mails. The Job was booked with our company by 06/22 for pick-up date scheduled for 08/12.  summer time is the busiest time of moving and there is a lot of pressures from everyone that is involved in this. A first estimate quotation was provide to ****************** based on her list of items. This list was amended by ******************* few days before the pick-up date but on the day of the move, our teams arrived to her apartment and found out that there were a lot of items that were added and were not on the original list of items. also, due to the fact its a long distance move, some of the items required additional packaging in order for them to arrive to FL in the most safety and completion way. this action was ended with additional packaging material the team had to make and additional cf on the loaded truck.

  As for insurance, Our company offer full value protection for any delivery but it must be purchase by the customer ahead of the pick up date. in this case the customer did not purchase it so its not true to say the insurance of $20,000 was provided by us. 

  In regards ******************* airpods, we will be more then happy to pay full value as we do not accept any type of this behavior by our teams and this was internal investigated by us.

  We care about our customers experience and would love to help and support with any additional quires. 

  kind regards, ***** Moving

• Initial Complaint

  08/31/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ***** Moving was hired to move 3 pieces of furniture from Longmeadow to my son's home in *******, **.The pickup was hours outside of the promised window and the delivery was weeks late.When the delivery was made, the large glass top to a coffee table was missing. I had to pay extra for that item to be separately packed, above the contracted price. Calls were made daily by my son and myself, and they were either not returned, or we were assured that it was in their warehouse and would be delivered the following week. After more than a month an employee by the name of ***** admitted it was lost and to file a claim with CSI. I was informed that I would receive 60 cents a pound, probably less than $20. The replacement cost is $350.These people are not only incompetent but have no reservation about lying to keep us quiet.

  

  Business response

  09/09/2022

  To whom it may concern.

  ***** Moving arrived by June 22nd to **************** property at ********** ** to help him with his move and unload it in ******* **  by June 18th. This was within the time window that was written in the agreed contract.

  Since July 18th, the customer had few calls to our office, advising he is missing a top coffee glass. As the summertime, July and August specifically, is the busiest time of moving, our teams were fully occupied with other moves, trying to deliver customer belonging in the most satisfying way. Saying that, they didnt stop looking for this missing glass. we have sent couple of people to the storage to look into it. when we came to the conclusion, we dont find it, we called *************** and advise he should approach our third-party department to file his claim. All details were provided to him.we are very sorry this happened and understand the inconvenient situation but if customer didnt has full value protection these are the tools we can provide.

  Kind regards,

  ***** moving

  Customer response

  09/09/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩