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Business Profile

Moving Companies

Roy's Moving Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Roy's Moving Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roy's Moving Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently contracted ***** Moving (*************************************************** *****) for a move from ******, ** to *******, **. In total, I paid ***** ~$4,000 for their services.***** did a terrible job overall, but a lot of it is not relevant for the BBB. What is relevant is that I am missing 4 bottles of expensive liquor, total worth of $200. These bottles were packed in ******, but when I opened the sealed box in *******, they were missing. I know they were packed in the box, because I found a plastic bottle sealer from one of the bottles in the box, but the bottle was missing.I alerted *** of this Monday - despite multiple follow up emails, *** refuses to even address my concern. I got one initial email from the account manager who sold me the move, directing me to her colleague. Her colleague has since not reacted to any correspondence.I expect at a minimum a refund of $200, given that the bottles disappeared in the care of ***** Moving.

      Business Response

      Date: 07/25/2022

      we have contacted customer via email to discuss how we can compensate customer, try calling him on Friday but there was no answer we will try calling him today. we will be sending him the check for $200.00 Thanks

    • Initial Complaint

      Date:07/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked my moving initially with Safebound moving. They originally quoted me at 924 cubic feet of stuff to be moved. The charge was $5 per cubic foot and a 15% gas fee on total. Safebound then outsourced the pick up of my stuff to **** Moving company. On June 17th, **** Moving Company picked up all the belongings in my house to ship them down to a storage unit in FL! We were quoted to have 924 cubic feet of stuff to move originally! When they got to the house and loaded everything, they told us we had far more than that and added 576 cubic feet to our total bringing us to a grand total of ***** cubic feet of stuff. I was really surprised, but thats not my job and I am not the professional, so I signed the paper. **** is the one that changed my cubic feet and total once everything was loaded. On June 24th, I got a call from Speedy Moving company, who was outsourced to transport my stuff to FL by ****, that they had arrived in FL with my stuff at our storage unit and they were ready to unload. Now I was extremely nervous because the storage unit I rented was only ***** cubic feet total. To my surprise all the stuff fit! This means I was overcharged by 400 cubic feet, $2,000 and 15% fuel cost, $300. I started contacting **** to get this resolved on June 29th once I arrived in FL myself. I was told on multiple occasions that the manager that makes any decisions was not in, but would call me. This never happened!! It is now July 7th and I have yet to hear from him even after I have called daily, minus Sunday and Monday being a holiday weekend and all! I have tried numerous times to get this resolved like adults to no avail! No idea what else to do! I have already put in a dispute with my credit card company and submitted all my evidence to them! This could have all been taken care of if **** would have done the right thing and fixed their error!

      Business Response

      Date: 11/13/2023

      We are Sorry we did not answer to this complaint but we resolved the problem with Our customer. 

      Customer Answer

      Date: 11/14/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

      Dear BBB,

      I reject this claim by this business! They never worked to resolve this issue. I had to file a claim with my credit card company who ruled in my favor proving that the company overcharged me and was not willing to work with me to get it resolved. At that point, my credit card refunded me the money! **** moving company made no attempt to right the wrong they did!!

      Sincerely,

      ***************************

    Roy's Moving Company is NOT a BBB Accredited Business.

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