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Business Profile

Glassware Manufacturer

Chemex Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glassware Manufacturer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/15/2023, I bought a coffeemaker and a few other products from Chemex, it was $156.34 in total. They committed to provide me with the Chettle Kit which contained a glass blown coffee maker, a brushed kettle with natural square filters and a leather coaster. The nature of the dispute is that I never received the package and have not received my money back despite not getting the product. There has been no resolution and I had to tell Chemex to put in a dispute with ***** after notifying them that I didnt receive the package. They are not taking further action to resolve my issue. Order#********** from Chemex and this is the tracking #************ from *****. I would like the product to either be delivered or refunded. Ive attached a picture of where the package was delivered and where it was supposed to be delivered. The blue door is for my apartment #****. The place it was delivered does not look like my apartment area and it does not have the paneling on the walls behind it either, so I have no idea where they delivered it. I talked to my apartment complex management and it was not delivered to their office either

    Business Response

    Date: 01/09/2024

    We are sorry this customer did not receive the package which was delivered by ******  When purchasing products from our website customers agree to the shipping policies listed, these include packages that are late, lost, stolen and otherwise un-delivered.  This customer stated that the picture showed the package had been delivered to the centralized mailing center at their apartment complex.  However, they were unable to locate the package at that location and the management office did not have it.  Our customer service team did follow the steps to assist in recovering the package for the customer and filing a claim with ****** We will reach out to the customer directly and work together to find a suitable resolution to this issue. 

    Customer Answer

    Date: 01/10/2024

    This company accepted the denied claim from ****** which means that they are not fully doing their part to fix the missing package issue. I cannot press ***** to right this issue, it is the job of the shipper and if they do not dispute the claim with ***** then I am left to just accept my money being taken when I received nothing. That is not right and not the way buying a product from a company works. Why would I want to pay for something that I didnt even receive? 

    Customer Answer

    Date: 01/10/2024

    This company accepted the denied claim from ****** which means that they are not fully doing their part to fix the missing package issue. I cannot press ***** to right this issue, it is the job of the shipper and if they do not dispute the claim with ***** then I am left to just accept my money being taken when I received nothing. That is not right and not the way buying a product from a company works. Why would I want to pay for something that I didnt even receive? 

Chemex Corporation is NOT a BBB Accredited Business.

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