Complaints

This profile includes complaints for N.J. Sweeney Roofing Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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N.J. Sweeney Roofing Company has 3 locations, listed below.

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  N.J. Sweeney Roofing Company

  340 Dale Street, Unit B Chicopee, MA 01013

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  N.J. Sweeney Roofing Company

  20 Narragansett Blvd Chicopee, MA 01013-2120

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  N.J. Sweeney Roofing Company

  66 Switzer Ave Springfield, MA 01109-1030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sweeney Roofing was paid $3000 on 9/29/22 for a job to repair our slate roof. About an hour after starting the job, Rick and his son Steve started yelling at each other and without explanation left. They abandoned a large ladder and other equipment on our unfinished roof and left a section of our roof exposed at the beginning of the rainy season for two months before they finally returned again. They also left a large ladder in our yard and roofing debris in our driveway during that time. They made numerous promises to return but never followed through. Eventually they stopped responding to texts or voice messages entirely. On 9/30, 2 months after starting the job, they returned to collect their equipment and spent about 1 hour working one one portion of the roof. It is approximately 1/4 of the entire roof. They said they would return the next day to finish the job but did not. That is the last time we saw them. They will not return our phone calls or texts. They also agreed to coat a section of the roof with a protective material, to clear out our gutters, to remove the debris from the project, and to fill a hole in the gable with steel wool. They have not done any of this work. It turns out that because of the material (nickel I believe) of the section that they had agreed to coat it would not work with the coating. We paid another contractor to clear our gutters and will be hiring another roofing contractor to inspect and most likely redo the work Sweeny Roofing did. I also paid transfer station fees to dispose of the debris left behind. Additionally, the tiles that they did replace are poorly installed and are an eye sore. There are many tiles that are visibly in need of replacing or repositioning. We need to hire another contractor to redo the work and inspect the exposed portion for rot. We cannot afford to have this work redone until we are refunded a portion ($2000) of the money Sweeny Roofing was paid.