Complaints
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was billed for services that took place in 2023. I paid these services through my portal directly with the healthcare provider. This bill came in the mail and is very suspect and sketchy due to lack of any specific information other than dates of service provided. A vague reference to "the hospital" as someone else said - they don't even have my doctor's name listed on there! These items were already paid, and my provider would have contacted me directly or sent me their own bill if it was still outstanding. If you ever receive something like this in the mail, check directly with your provider and through your portal to see your billing status. Don't be duped into paying a third party for something you don't owe. I don't want any further contact from this company.
Business Response
Date: 06/10/2024
We have all the information the consumer is asking for. We have not spoken with the consumer. Our client is not showing payments for the two balances due. If the consumer calls we can provide information.
Thank you.Initial Complaint
Date:11/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I have been receiving calls by this company for many months. When I try to call back, I get a voicemail. I am assuming they are trying to collect a debt, however, I do not owe any money towards any business. I have checked through my insurance and through my doctors and there is no balance due for anyone. I want these people to leave me alone because there is no credible reason for them to be asking me for money that I do not owe. I have not received any mail or specific identification that would tie me to a debt.Business Response
Date: 11/16/2023
Hello,
There are 5 accounts totaling ****** for Baystate Reference Labs.
The mail is being returned from the address we have for you.
Thank you.
Customer Answer
Date: 11/17/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************************Initial Complaint
Date:03/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Receiving collection notice from Carter Business Associates for ****** date of service it says is 10/06/21 and is on behalf of ***** Associates and is signed by ************************* at x 3012.I have called this company numerous times and requested copies of an original statement from ***** Associates whom I have never heard of and/or a phone number for them....i have gotten neither.,...I have never ever been to MA and cant even spell it...they have been sending **** to my sons address...i explained this was not my bill but they keep sending to me....i am 83 years old....i want this to stop and letter from them acknowledging this is not my bill and better not be anything put in my credit file....i pay the bills that I OWE...this is not mineBusiness Response
Date: 03/20/2023
We have returned the account to our client. No further collection actions will be taken. Nothing has been reported to the credit bureau. Thank you.Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The bill I have received mentions "Baystate Medical Practice" and gives my name but it says nothing about why I am being billed. I called a number that is listed as a way to contact "the hospital". I got the voice mail box for "****" a name that appears in the bill I have been sent. That is very sketchy. There is no evidence that I owe Baystate $20. I have had multiple interactions with Baystate where they have not told me I owe them anything. This looks like a scam. It might be in error or very poorly done. I have $20 but I just don't see any reason to give it to "****".Business Response
Date: 01/31/2023
Hello,
The is a bill for ***** from services on 8/19/2021. The original balance was ******. The insurance paid there portion.
Thank you,
Customer Answer
Date: 02/05/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
You have not provided me any reason to believe that you are collecting for Baystate. Please have Baystate send me a bill. Your letter gave me no way to contact Baystate. The number for "the hospital" did not reach the hospital. It was an answering service for your thing. I do not know you.
Your latest reply is also fishy.
FAQ
Regards,*****
Business Response
Date: 02/07/2023
This is a physician *************) bill not a hospital bill. Our client mailed you three statements prior to ** sending you a letter. Ric is an employee of Carter Business Service. Please contact me if you have any questions. Thank youInitial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being asked to pay a service covered by my secondary insurance.When I call the number provided, ************, over several hours , there is a message that the receptionist is not available.How can we work with an agency that doesn't provide access to speak to a representative,Business Response
Date: 12/06/2022
We received an email with information to bill the secondary insurance. We have billed the secondary insurance. Nothing has been reported to the credit bureau. Thank youInitial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove these inaccurate accounts from my credit report, it's not mine I'm not aware of these accounts, and this is Under *** ****g, delete this within 15 days.Account Name: CARTER BUSINESS SERVIC Account Number:201196000055****Balance: $190Business Response
Date: 08/16/2022
We will notify the credit bureau of your dispute.Initial Complaint
Date:07/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After one month of being 18, I was mailed a **** to pay to Carter Business Services. Regarding the bills we paid to *********************** in 2021, my parens who were responsible for the **** at the time, are under the assumption that it was already paid in full, and now it is pursued by the collection agency mentioned. I had spoken with Ric who said that I owe a balance of around $500, and I am looking to verify this through a few pieces of evidence: 1.) The **** previously addressed to my parents on my behalf of me, a minor at the time, from ***********************. 2.) Proof/evidence of this remaining balance/debt and any "insurance conflicts" requiring out of pocket to cover the entire ****, as we have no evidence of our insurance reaching out to us communicating of this at the time and onward. 3.) Proof of *********************** selling this remaining debt/balance of the **** addressed to my parents to Carter Business Services. 4.) Any files that potentially may have been issued to a credit agency under my name as opposed to my parents, regarding this current balance.Business Response
Date: 07/27/2022
The account should be billed to father, *****. We have updated the account. Thank you for the information.
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