Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Dartmouth Nissan. The car needed some small repairs before I could take the car home. Side view mirrors were not working, paint was bubbling. Dealership had vehicle for almost a month before I got the car post purchase due to repairs, they list the title, when I picked up my car I had a rejection sticker on it. They said it was because the battery was disconnected and that I could take it to get a sticker and it would pass. We were so upset, I didnt think you could sell a car with a rejection sticker on it. My husband wanted a better explanation and the sales manager called my husband an abhorrent name and swore at us. The sales manager screamed at us and we left in utter shock! Months later the windows malfunctioned again. They repaired. Now the paint is bubbling where the repairs were. No one will respond to my inquiries regarding the bad body work. Paint is bubbling worse than before in the same spots as before. Past week I took it to same dealership for service as my purchase came with a service agreement-the changed the oil and rotated the tires. All lug nuts are loose-loose enough to unscrew by hand-some have fallen off. I feel like because *** complained so much about the past faulty work they intentionally didnt tighten my lug nuts in the hopes that my wheels would fall off.No one will respond to my inquiries. Its been a constant run around. Ive never been so frustrated about anything in my life.

  Business Response

  Date: 05/04/2024

  We contacted ********************* and are repairing the vehicle. They are using a loaner vehicle which we provided.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a 2019 ***** CX-3 from Dartmouth Nissan. Upon bringing it for my required state safety and emissions inspection, I was failed on the safety inspection for the rear brakes being unsafe. The mechanic showed me the torn up brake rotor and pads. Having experience in replacing these parts myself I could see plainly that the rotors and pads were not even making contact with each other. I called the Service Manager and he put me in touch with Service to make an appointment to have this issue fixed. This morning, their Service Manager (who admits he has never installed brakes himself) tells me he can't see anything wrong with the brakes. So I tell him to view the failed ************ Vehicle Inspection Report in the glove box and to remove the rear rotors so he can see that it is clearly unsafe. He calls me back a short while later and admits that the rotors are completely shot and tells me they will replace them but not the brake pads. Rotors and brake pads must be flush in order for them to work properly. By replacing the rotors and not the pads, the old pads will just destroy the newly installed rotors. I will now have to disassemble my vehicle myself to install new brake pads to ensure my vehicle is safe with my children in the back seat. Every new car purchase should be a safe vehicle. I'm just asking that they do right by their customers and ensure my vehicle is safe to drive. I didn't expect that they would try to cut corners on a $40 car part but here we are.

  Business Response

  Date: 06/29/2023

  The dealership replaced the brake pads.

  Customer Answer

  Date: 06/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Yes, the brake pads were replaced. How eer, my vehicle was returned to me with damage. I have attached the photo of damage to my rim and tire. The tires were in perfect condition on Monday when they were in the state inspection bay and passed for inspection. The vehicle was then dropped off Monday evening to Dartmouth Nissan for the brake repair. The rim is now gauged and there is a chunk of my tire missing. Clearly someone hit a curb pretty hard with my vehicle. I expect that this will be resolved. I will not, however, be bringing my vehicle back to their Service Garage.

  If needed, I will now have to file an insurance claim to have the rim and tire replaced. I should have just done the brake job myself to begin with and saved all of this insanity.

  
  FAQ
  
  Regards,

  *********

   

   

  Business Response

  Date: 07/12/2023

  General Manager ***************** spoke with the customer, apologized and provided an acceptable resolution. That is, replacing the tire and refinishing the wheel.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Nissan Pathfinder a little under 5 years ago. I was calling to see what the holdup was because my vehicle wasnt ready. Apparently the right rear door was damaged after I purchased it and it supposedly was getting detailed, when I brought it home I noticed the right rear door was a different color, but where I was dealing with a bunch of thugs, I didnt want to go back. Now, 4 years later, I was told my transmission is gone and that theres no way this should be happening. I called the Nissan factory customer service and they said they wont do anything. Apparently last year they extended the transmission warranty to owners only until 2022, and indicated they had issues with Nissan transmissions so that warranty was extended, which we were never notified of. Here we are not even a year later and I find out that this went on with no notification at all. Once I did speak with Nissan, they will not do anything to help out, so needless to say. I have a vehicle with bad transmission thats not even old enough to have such a problem. I went online and it seems that thousands of people having the same problem with their vehicles. I just want to warn the public that Nissan knows of this issue but, has neglected to inform owners. Nissan will not own up to all the problems with their vehicles and never notifies owners of the defaults in their vehicles

  Business Response

  Date: 05/06/2023

  According to dealership records, the vehicle was purchased here as a used vehicle. The last time we saw the vehicle was in 2022 to have recalls completed. At that time, the vehicle had been driven approximately ******* miles. It is the only post-purchase service performed at our dealership. Our service manager contacted the customer. It is clear that the concern was that no one contacted the customer to advise of **********************'s decision to extend the factory warranty to cover transmissions. Nissan bears the responsibility of notification, not individual dealerships and also determines what is covered on said warranties.

  Customer Answer

  Date: 05/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year, had my tie rod "replaced". Less than a week later, tire almost fell off with my children in the car. Brought back to ***************************** fixed it with little apology.Brought back in 2/21/23 for question of a ****** issue that was not addressed, diagnosis was halfway done as I had to get to work & was told to call to make appt to finish. This day, I was told I need rear brakes, a sensor, and "may" need tires. Less than a week later, called to do so & was told it was completed. I explained situation and was told there was nothing they could do, not even a partial refund as I now had to bring it elsewhere.Corporate was then notified but not of help as they would not acknowledge my complaint.Brought to mastria nissan 3/20/23, paid another diagnostic fee & was told one of my tires was about to blow. ****** fluid dirty but will not be repaired nor replaced. My car is factory certified and still under warranty for about 3k more miles.At this point, I am highly dissatisfied and honestly feel unsafe in my current car due to all of this, as it has not felt the same since the first incident. As a nurse & single mother of 2, safety is always my first priority and feel it should be that of others as well.

  Business Response

  Date: 03/29/2023

  Our service manager has attempted to contact you and offer to refund the diagnostic fee.