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Complaint Details
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Initial Complaint
08/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I contacted driveways by heap to have my driveway seal coated. They came one hour prior to a forecasted heavy rain. When I asked about the rain he said that if would be fine but they would "touch up" any areas that were affected. The driveway came out terrible. They had spray all over my grass and bushes. Within a few months the seal coat began to wash away. I contacted them and they came out and looked at it and apologized. They agreed to reseal coat it. This was 4 months ago. They would schedule the repairs three weeks in advance and then not show up on the scheduled day. They would not call and say they weren't coming or reschedule. I continue to call and only once they responded back and said the truck was in the shop. That was three weeks ago. Now they are not returning my calls. I took several pictures of the damage. I want the driveway seal coated properly like they agreed,Business response
09/01/2022
Dear **************,
First I would like to apologize for the inconveniences you have experienced. Unfortunately our truck is still not working and we are most likely not going to have it back up and running this season. That being said we would like to refund you the money you spent on the sealcoat. We will be mailing you a check today for the costs you paid. Again, I apologize that this has been such a hassle for you.
All the Best,
*****************************
Customer response
09/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
10/10/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Residential Driveway was totally repaved Oct 2020. A date of service was never confirmed ahead of time and they showed up without notifying me to complete the work, but due to no advance notification my car was trapped in the garage for 4 days with no access out until driveway was cured. Additionally, the tarmac had about a dozen holes/circular areas where the tarmac had not adhered correctly, leaving a very obvious patchwork and visible holes. They told me it would need to be re-sealed in 6 months and that the holes would be covered by the re-sealing. The bottom of the driveway also had a large uneven area which causes water to now pool and not drain properly. They came back in May 2021 to re-seal but it made the driveway worse. The driveway has several holes that the tarmac has not been done correctly, and there is a 1-foot strip that they never even sealed. Calls have gone unreturned from the company after several attempts to get a reply to have the issues fixed.Business response
10/29/2021
As to the first complaint that ************** was never notified: We book our installations 3-6 weeks in advance. Every customer is called ***** hours in advance as a reminder of their appointment. This is company policy that has been in place for over 20 years.
Also, when we arrive on site, the owner, *** or manager *********, meets with the customer to answer any questions before work begins. This is done while the equipment is being unloaded which takes approximately 20 minutes.
At any point before excavation began, or after gravel was laid, ************** could have moved her car out of the driveway. She chose not to. In the history of our company, we have never had someone's car get "trapped in", and we have never paved for someone who didn't know we were coming.
As far as "holes" and circular areas, the one photo provided is of a tire **** which is the most common occurrence of a new driveway, which is why no company warranties against them. There are no "holes" in the driveway.
Attached please find the email that was sent by ************** on 3/22/21, regarding sealing. There was no mention of any damages to the driveway.
Customer response
11/03/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.