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Business Profile

Paving Contractors

Driveways by Heap, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Driveways by Heap, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Driveways by Heap, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My driveway is falling apart. We have followed all guidelines set by the company. We extended wait times before using driveway as suggested by company. They came out to fix the driveway, which ultimately made it worse. Blacktop is crumbling and being brought into our house or vehicles each time someone walks over the pavement. There are areas of the driveway that were sinking and only some were patched. The driveway is worse than the original driveway we had.

      Business Response

      Date: 03/05/2025

      Hi ***,

         We are currently not working yet as the spring season doesn't start until mid-April. I will be sure that *** and ********* know you are having an issue and I will get back to you by mid-April or sooner with a plan of action.

      Kindest Regards,

      ***** *********

    • Initial Complaint

      Date:08/26/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted driveways by heap to have my driveway seal coated. They came one hour prior to a forecasted heavy rain. When I asked about the rain he said that if would be fine but they would "touch up" any areas that were affected. The driveway came out terrible. They had spray all over my grass and bushes. Within a few months the seal coat began to wash away. I contacted them and they came out and looked at it and apologized. They agreed to reseal coat it. This was 4 months ago. They would schedule the repairs three weeks in advance and then not show up on the scheduled day. They would not call and say they weren't coming or reschedule. I continue to call and only once they responded back and said the truck was in the shop. That was three weeks ago. Now they are not returning my calls. I took several pictures of the damage. I want the driveway seal coated properly like they agreed,

      Business Response

      Date: 09/01/2022

      Dear **************,

       

          First I would like to apologize for the inconveniences you have experienced. Unfortunately our truck is still not working and we are most likely not going to have it back up and running this season. That being said we would like to refund you the money you spent on the sealcoat. We will be mailing you a check today for the costs you paid. Again, I apologize that this has been such a hassle for you. 

      All the Best,

      *****************************

      Customer Answer

      Date: 09/01/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    Driveways by Heap, Inc. is BBB Accredited.

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