ComplaintsforIC Federal Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
IC Credit Credit Union upgraded their system which left to their EFT breaking and my automatic payments not being withdrawn for my auto loan. I received a call from the collections that I had not made a payment and I made a payment over the phone to cover the missed payment. I was also told to call customer service to waive the fee, fix my **********************, and set up autopay. I called on 6/20 for this reason and that my over the phone payment had not been applied to my auto loan. They said they had to open and investigation and call me back. Nothing has been fixed. I want the $494.96 applied to my auto loan, my credit fixed, and auto payments set up.Customer response
06/24/2024
I am still missing the $494.96 I made to my auto loan on 6/13/2024. The amount was withdrawn from my DCU account on 6/17/2024 and IC Federal Credit Union has no idea where it is or what has happened. The payment has not been refunded to me or put towards my auto loan. I am now 3 days late paying my auto loan because of this error and I am missing $494.96. I have made and received numerous phone calls and there has been no resolution. Please assist.Business response
07/10/2024
*************** was made aware of this on 7/2/2024 when you and I spoke, and you forwarded the complaint to me. I called ****** on 7/2/2024, we spoke briefly, she said she had to go to a meeting and would call me back. I did not hear from her. I called her again 7/9/2024 and sent the following e mail which I have cut/pasted below. I still have not heard from her. Please note there was no impact on her credit report as a result of the system upgrade.
E mail to Lauren ************* style="font-size: 0.875rem;">
Hello ******- The Credit Union received notice of your complaint to the Better Business Bureau. We are sorry to hear of the problems and inconvenience that you experienced as a result of the system upgrade.
I called you to discuss the matter on July 2, 2024, we spoke briefly but you were not able to talk.
I did not hear back from you; I also called today and left a phone message for you.Please call me at ************ so we may discuss this matter.
Thank you. - ***
***************************
Assistant Vice PresidentPlease let me know if you have any further questions. Thank you. ********************* (************)
Initial Complaint
06/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They changed vendors for my car payment without notification. I have no a lot notification. It was always taken out of my checking with DCU. You get a busy signal when you call the bank. I tried to pay **** late **** over the phone like they told me. It jumped to June, that was not the past due one I wanted to pay. So frustrating ****************************************** ************Business response
07/12/2024
Please note that I called ****************************************** on July 1, 2024, and left a message for her after I spoke with ********************************* of the Better Business Bureau. I followed up with an e mail to ***** on July 10, 2024, to e mail address: ******************************
Text of e mail:
Hello *****- I am trying to reach you regarding a recent complaint that you filed with the Better Business Bureau.
I had left a message for you on July 1st and again today.
Please call me at ************.
Thank you-***
***************************
Assistant Vice *********************************************** ****************************************
O: **************
E: ********************************************************** W: www.iccreditunion.orgI did not hear from her.
I called ***** this morning, I spoke with her, I apologized for the frustration that she experienced. I confirmed that she is due for 8/18/2024. I told her that I will review the account and refund any late charges paid and that there are no late payments of 30 days or more. I will call her today with that information.
I will have someone call her to assist with establishing her online banking if needed.
Please let me know if you need anything else. - ***
Initial Complaint
05/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am lodging a formal complaint with the Better Business Bureau regarding the actions of the Credit Union in repossessing my vehicle on 5/13/24 without prior written notice. Initially, we had agreed on a payment plan involving two payments and the skipping of two installments to ensure I remained current. I am now in a position to settle the outstanding amount, having provided the requested funds and bank statements. However, as a recent buyer of a local crystal shop I lack sufficient documented proof of income. If the Credit Union proceeds with auctioning the vehicle, they will not recoup the remaining loan amount, and I will be burdened with additional repossession charges. Despite my efforts, the Credit Union is unwilling to return my car. I am willing to rectify the overdue payments promptly to avoid repossession and further financial strain. I feel exploited by the Credit Union's actions and strongly believe they should do more to resolve this matter. It is my hope to settle the arrears, continue making payments, and prevent a repossession from tarnishing my financial record. I have also lodged a complaint with the Massachusetts Attorney General regarding this issue.Business response
07/01/2024
BBB has spoken directly with the business and they have indicated they have tried several times to get ahold of the consumer to discuss the matter, but have been unsuccessful in reaching her.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.