Business ProfileforSentinel & Enterprise

I Michelle A***** making a formal complaint against sentinel and enterprise, for the past 7 weeks we are not getting our home delivery newspaper service to us, i have called the customer service and supervisors and getting the run around one supervisor i had spoken to his name was George told me that there is a carrier that is in our district, well to this day we have not received our paper and the reps keep on telling me that they cannot guarantee our newspaper that we paid for that is wrong Sentinel and Enterprise is breaking and breaching their contract with the customers and consumers for their home delivery newspaper services, i told them we want our money back and want to cancel out our subscription service in which we are a very very long time customer to the sentinel for over 50 plus years, i have recently found out that in our area other people are not getting delivered and losing their money also, this is not right they should had notified everyone one this situation and giving our money back to us, i did some research basically Sentinel and Enterprise is no longer been bought out by the lowell sun, well lowell sun bought out by Digital First Media in which the headquarters is located in Dever Colorado their phone# ***-***-**** i have tried numerous times and no response, as a longtime customer this is out right disgusting, we want our money back they refuse and to cancel out and they refuse, this is out disgusting especially i have elderly parents that enjoy the paper and won't ever support the paper to buy it, I am fully understand the virus that is out there but they need to step it up if they don't have delivery drivers then the managers to step it up and delivered them to the customers basically they are breaking and breaching their contract it is against the law, please help us out in this matter we just want our money back like everyone else that got screwed with the home delivery services, that they refuse to give back.