Complaints

This profile includes complaints for Pediatric Dental Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pediatric Dental Group Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pediatric Dental Group Inc

  297 Union Ave Framingham, MA 01702

• 

  Pediatric Dental Group Inc

  38 Pond St Ste 304 Franklin, MA 02038-3823

• 

  Pediatric Dental Group Inc

  126 Union Street Marlborough, MA 01752

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 22, 2023, my son visited the dental office(The Pediatric Dental Group Framingham at *************************) for a regular teeth cleaning and was asked to take a full-mouth **ray, despite having provided a panoramic **ray taken from July 20, 2023. The front desk senior staff assured us that it would be covered by the insurance. My son had the **ray on that day but the teeth cleaning was rescheduled and done on January 2, 2024. On January 2 at the dental office, the front desk staff verified the coverage with BCBS in front of us for my sons wisdom teeth extraction surgery and presented us the proposal for a total of $1184.6, which included 3 charges for 3 teeth and one charge for analgesia. They ensured us $127.6 patient payment was all cost to us. We accepted and paid at the office before the surgery.On June 23th, 2024, we received a bill for $186.4 and spoke with ******** from ******************* We were informed that the charges were x-ray $102 and oral evaluation $65 from 12/22/23, which was declined by insurance due to out of frequency, and $19.4 unpaid for analgesia from 1/2/24 visit.We wish to highlight the following concerns:We were assured by the staff on Dec 22nd that the service would be covered by the insurance. Otherwise, we would have waited until January 2, when the teeth cleaning was actually performed.BCBS statement shows an oral evaluation charge of $75.73 was paid on January 2. ******** said it was for the surgery while the signed proposal only had four charges including a $19.4 adjustment for analgesia, with no oral evaluation charge.I strongly believe that these practices mislead patients regarding charges and withhold relevant information from treatment proposals. I request BBB to help resolve the billing discrepancies.

  Business Response

  Date: 08/01/2024

  We received a complaint from your organization originating from a ************. The complaint states questioning the fees billed to the account. Of the $186.40, here is a breakdown of this account.
  
  $102.00- Full mouth X-rays taken. The general dentist who performed the exam needs this form of radiographs for proper diagnosing as panoramic radiographs do not provide what is necessary. As a courtesy, we have adjusted this off of the patient's account since the father did present with an X-ray that happens to share the frequency with what was needed. This has also been refunded to the original form of payment.
  
  $65.00- Comprehensive exam. Per the patient's insurance, they only allow one comprehensive exam every 5 years, irrespective of changing dentists. Therefore, it is the patient's responsibility to understand the limitations of their insurance regarding what is covered and what is not.
  
  $19.40- Co-pay for nitrous oxide/ oxygen sedation.
  
  After the adjustment/ refund, the patient only owed $84.40, which has already been paid by the patient. If there are any other questions, please let me know.
  ************************
  Chief Compliance Officer
  ************