Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Corp

  800 Patrol Rd Jeffersonville, IN 47130

• 

  Bose Corporation

  200 Carolina Pines Dr Blythewood, SC 29016

• 

  Bose Corporation - ElectroForce Systems Group

  10250 Valley View Rd Ste 113 Eden Prairie, MN 55344

• 

  Bose

  2200 Petaluma Blvd N Ste 530 Petaluma, CA 94952

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number B001955523 been one and a half month since i returned the defective headphones and never received my replacement headphone

  Business Response

  Date: 01/28/2025

  1/28/2025
  
  This letter is in response to Complaint No. ********, dated 1/17/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager attempted to contact the customer but have not heard back. Reviewing the customers account, it does appear this has been resolved. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

   

  This is not resolved. The delivery is showing a random photo and order never came. I even emailed same day but hasnt received response. Order has never came

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jake

   

   

  Business Response

  Date: 01/31/2025

  1/31/2025
  
  This letter is in response to Complaint/Rejection No. ********, dated 1/17/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  **** is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager has attempted to contact the customer. Regrettably, the phone number the customer provided remains invalid. We have sent the customer a couple of emails without a response. However, we also show that a replacement product has been sent out with a valid receipt of delivery.  Bose considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a refund, order number B002113943.The two products in the order were returned in the same *** package. On Dec. 20, an email was received from **** confirming the products were received and confirming that the refund will be issued in 3-5 days. I made two followup calls to Bose to ask for the refund (case number ******** and ********), and also communicated with them through their official online chat. In each case I was promised a speedy handling of the issue, but until now, **** has not issued the refund yet. I am asking BBB to looking into this. Thank you!

  Business Response

  Date: 01/21/2025

  1/21/2025
  
  This letter is in response to Complaint No. ********, dated 1/15/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer, leaving a voice message, followed by an email. It is our understanding that the matter is resolved, and the customer is satisfied. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bose Order B002100379:I purchased a pair of Bose Ultra Open Earbuds on 12/02/2024. I received the earbuds, and after testing them, decided they weren't what I was looking for. I followed Bose's return protocols by starting a return online, getting a shipping label and sending it back via ***. They approved the return and sent me *** shipping label with tracking number 1Z4019RY9094348501. *** and **** both confirmed they received the earbuds at the ************** on 12/16/2024. The **** website return policy states that a refund will be issued 7-10 business days from the date of receiving the return. I have not received the refund. I have called multiple times for an update. All they say every time is that they opened a ticket and it is being looked into. They also state that when opening a ticket, they have an additional ***** hours to look into the problem. I don't feel that they can keep increasing the time before I receive my refund just by opening tickets. I keep calling and never get any resolution. I followed their return protocols fully, and I would like help getting my refund.

  Business Response

  Date: 01/21/2025

  1/21/2025

  This letter is in response to Complaint No. *********, dated 1/14/2025 which was submitted to the Better Business Bureau and Bose Corporation.  

  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director has confirmed the refund has been processed We apologize for the delay and thank the customer for bringing this to our attention. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased earbuds from Bose online 11/22/2024 received but i ordered the wrong color never opened the box . Returned them *** 1Z4019RY9093420175 which they received 12/9/2024 and they acknowledged receiving. They claim refunds take no longer than 15 business days and it's way over 15 business days and they claim my refund will be issued shortly $271. 10 My order number is B001977789 Return #R000529398 I have called about 5x and they keep telling me I just have to wait. It's way over the waiting period . They refuse to issue my refund.

  Business Response

  Date: 01/21/2025

  1/21/2025
  
  This letter is in response to Complaint No22808843, dated 1/14/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bose is stating that they owe me money and will be sending the check to my state's unclaimed property division, but Bose does not owe me money. In 2019/2020 I submitted a request that Bose send me a refund check due to **** offering a full refund on their Bose Sleepbuds that were discontinued due to faulty batteries. There were issues originally getting my check in which I was getting varying information from Bose Customer Support so I eventually contacted BBB in February of 2020 (Complaint Number ********). My issue was resolved and a check was sent out to me which I deposited in my account. However at some point I was mistakingly sent a second check in which I never deposited because I contacted Bose to tell them I was not going to deposit it as I was not owed this money because they had already sent me a check for returning my Bose Sleepbuds to them. I'm wanting Bose to cancel this check out because they do not owe me this money. I have the following information from the letter that was recently sent to me. The Type of Account is: Accounts Payable. The Amount is: $270.57. The Check Number is: *******. The Account Number is: ***. Again, I simply want Bose to cancel this check out as I'm not owed this money, nor did I ever request two checks. I believe at some point whoever handled my case through BBB didn't update my original refund request that was sent to Bose in which I was required to send my Bose Sleepbuds back to them for the original refund and so they mistakingly processed two refunds.

  Business Response

  Date: 01/21/2025

  1/21/2025
  
  This letter is in response to Complaint No. ********, dated 1/13/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 01/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My L1 Pro8 Speaker stopped working while it was still under warranty. I sent the product in for repair and it was received on 10/2/2024. I was told it would take 4-6 weeks to get the product back. On 12/2/2024, I received a new confirmation number for the repair (it was explained that the original repair order had been canceled which, of course, I hadn't done). Since then, I have called to check on the status of the repair multiple times and have been told each time that they would put in an escalation notice and to expect to get an update shortly. I've still not heard any word back from Bose on the status of the repair and each time I call I am directed to wait 72 business hours and then call back for an update from the warehouse. This is a piece of equipment that is crucial to my livelihood as a performer. It's been over 100 days since the product was received by Bose for repair and I've received no communication on it's status despite the multiple "escalation notices."

  Business Response

  Date: 01/14/2025

  1/13/2025
  
  This letter is in response to Complaint No. ********, dated 1/13/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Business Response

  Date: 01/14/2025

  1/13/2025
  
  This letter is in response to Complaint No. ********, dated 1/13/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new **** QuietComfort earbuds are flashing white and read lights and not pairing with my phone or iPad. During troubleshooting with Bose they werent able to recover and the only solution they offered was for me to buy another pair as these were manufactured over 1 year ago. My aunt just bought them less than 2 months ago and couldnt locate the receipt. I see many people have this same issue and it is incomprehensible that Bose is not held accountable! Please help!

  Business Response

  Date: 01/13/2025

  1/13/2025

  This letter is in response to Complaint No. ********, dated January 11, 2025, submitted to the Better Business Bureau and Bose Corporation.
  **** is committed to providing high-quality products and service to its customers and takes pride in its reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer to address their concern.
  The customer inquired about an in-warranty claim for an older model of earbuds but was unable to provide a proof of purchase from a ****-authorized reseller, which is required to proceed with warranty support. We have shared this information with the customer.
  At this time, **** considers this matter closed. Should the customer have any further questions or concerns, we encourage him to contact us at **************.
  We hope the customer continues to enjoy Bose products in the future.

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Dear BBB and Bose,

  I received this product brand new and shrink wrapped as a 2024 Christmas gift from my relative who is currently gravely ill at the hospital and in no condition to provide a copy of the receipt as I have already mentioned to the Bose *** who called me. 

  As per Bose ***, my headphones were manufactured in Mid-2022 and were on the retail shelf until they were purchased in November, 2024. I was never able to pair them to my phone and never used them.

  Hundreds if not thousands of people had this same issue (sometimes with brand new headphones) and we can't allow Bose to get away with this. It is a product failure that should have had recall, however **** is failing to do so and failing to support the very customers that are allowing this company to florish.

  Here are several links on this issue with hundreds of people complaining: 

  1) *****************************************************************************************

  2) *******************************************

  3) *********************************************************************************************************************************************************************************

  4) ****************************************************************************

  I, therefore, ask Bose to treat this matter with heart and provide a reasonable resolution by ***lacing the faulty headphones. I will not stop seeking justice.

  Thank you.

   

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  
  FAQ
  
  Regards,

  Gene

   

   

  Business Response

  Date: 01/15/2025

  1/15/2025

  Response to Complaint/Rejection No. ******** (Dated 1/11/2025)
  Bose Corporation is committed to providing high-quality products and outstanding customer service, and we take great pride in our reputation for customer satisfaction. While we understand the customers concerns, we must respectfully note that the product is beyond its warranty period, and as it was purchased through an authorized reseller, Bose requires valid proof of purchase for further consideration.
  At Bose, we are dedicated to treating every customer fairly. Unfortunately, without a valid proof of purchase, we are unable to offer a resolution in this case. While we consider this matter closed at this time, we remain open to revisiting the situation should the customers circumstances change. We encourage the customer to reach out to us if the situation improves, and we will be happy to reopen the matter for further review.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a pair of Bose quietcomfort ultra earbuds from an **** seller that arrived on 12/8/24. I could not get them to pair with my phone so I contacted technical support at Bose for help. The technician made no attempt to troubleshoot the problem but simply asked for the product serial number and approved a replacement if I would first return the earbuds to them. They provided a prepaid *** shipping label for that purpose. I received proof of delivery from *** on 12/12/24. Although Bose promised to ship the replacement earbuds within 2 weeks, they never came. I contacted them twice and they indicated it could take longer for the warehouse to inventory the product I had returned. When I called again on 1/6/25, I was disconnected, so I resorted to their online chat for assistance. After a lengthy conversation, I was finally informed that the replacement order had been cancelled because the item I returned had been deemed a counterfeit by Bose. They insisted on destroying the product and would not return it. So, I reported this to **** which investigated the seller but decided the product was NOT fraudulent. I'm not sure how that was determined, but they closed the case. So, now I have no product to return to the seller for a refund and no replacement as promised by Bose. I feel that I was deceived by this company who provided no proof that the product I returned was, in fact, a counterfeit. Since they promised to send me replacement earbuds, I feel I'm either owed that or a refund for the cost of the item that I shipped back to them.

  Business Response

  Date: 01/13/2025

  1/13/2025
  
  This letter is in response to Complaint No. ********, dated 1/7/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer with a voice message and the customer acknowledge via email. We sincerely appreciate the customers thoughtful feedback. Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.  

  Customer Answer

  Date: 01/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for the Quiet Comfort Bose 2 headphones from a Bose store, when I tried to use the headphones they didn't work very well and I couldn't take them back to the store in *******, *******. I contacted ************* service about the issue and they sent me a ***lacement product that took forever to get. When I received the product from ****, the product they sent me was a Bose Refurbished Product. I purchased a new product from the Bose store that was not refurbished and the Bose online customer service sent me a refurbished product. I contacted customer care back and they stated they did not have any products to send me back that were new and that it might take 1-2 months to get a product out to me which I found crazy. So I had no choice but to accept the refurbished product as I needed them. The customer service *** told me that if I had a problem in the future to let them know. Well now the battery is dying and the Alexa ************ keeps coming on. I spent the last hour today on with customer service trying to resolve the issue but nothing happened. Maybe this was the problem before with this product. I have other **** headphones that have last many, many years with no problems. But now I am thinking I should have waited to get a non refurbished product back from customer service. Can someone help me out? I saved the transcript with customer service they kept trying to give me a certain percentage off several times to get me to buy a new headphone. Thank you

  Business Response

  Date: 01/13/2025

  1/13/2025

  
  This letter is in response to Complaint No. ********, dated January 7, 2025, submitted to the Better Business Bureau and Bose Corporation.
  **** is committed to delivering high-quality products and services and takes pride in its reputation for customer satisfaction. In keeping with this commitment, our Global Escalation Manager reached out to the customer by email, as requested. We have addressed the customers inquiries and presented our out-of-warranty options.
  It is our understanding that the matter has been resolved, and the customer plans to update us regarding their decision on our offer. At this time, **** considers this matter closed.
  Should the customer have any further questions or concerns, we encourage them to contact us at **************.
  We appreciate the customers support and hope they continue to enjoy Bose products.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** advertised a unique technology that only they have called "Self-Voice". Self Voice allows you to hear your own voice inside of headphone WHILE using noise cancelling technology. I purchased $300 headphones based solely on this advertised feature. Upon opening the new headphones, this feature does not work. I have chatted with support and no one is aware of the feature, or its inability to work. I have called in over 7 times - i have been hung up on, put on hold for hours, and even once transferred to a ******************************** when requesting to speak with a supervisor.After complaining on social media, someone told me that there is a bug preventing this feature from working and they plan to fix it in "some future firmware update" but there is no more information on it including a date when released. However, even with this knowledge in the company, they continue to advertise this feature. Continue to say it works. And have not in any way communicated to support teams or customers that it does not work. Instead, they have hung up on me, ignored me, made empty promises, and even transferred me to an irrelevant phone number hoping I would go away. I am astonished at this level of deception in a company like ****. There are many threads and comments all online about this feature, their deception, their horrible customer service. Yet they continue to falsely advertise, sell the headphones and make a profit.

  Business Response

  Date: 01/13/2025

  1/13/2025
  
  This letter is in response to Complaint No. ********, dated 1/6/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. We are working with our customer to explore solutions and have shared his feedback with our customer service team. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
  We hope the customer will continue to purchase and enjoy Bose products.