Complaints

This profile includes complaints for SNBCare Management Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SNBCare Management Services, LLC

  61 Lincoln St Ste 203 Framingham, MA 01702-8264

• 

  SNBCare Management Services, LLC

  100 New State Hwy Raynham, MA 02767-5423

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  SNBCare Management Services, LLC

  67 Union St Ste 106 Natick, MA 01760-7700

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  SNBCare Management Services, LLC

  63 Eddie Dowling Hwy North Smithfield, RI 02896-7322

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  new medicine prescribed and they refused to transfer me to my doctor with extremely serious questions.It's been 3-4 days and still no word from my doctor.It's disgusting how a company can abuse their patients like this. Avoid at all cost. They do not care about mental health issues.Even after making a co-payment they still will not let you talk to the doctor. They strong-arm you and make you pay 20% of your bill before it even passes through insurance. I also explained to them FSA cards get sent out through insurances the first of February and I would not have mine yet. They do not care. I have questions directly for my doctor about the interaction with the medicine she just prescribed and my blood pressure medicine. The doctor said call anytime and the front office will not let you talk to your doctor unless your bill is current

  Business Response

  Date: 02/06/2024

  To whom it may concern,
  The patient was called multiple times by billing and practice manager. The patient was refusing to pick up call and he kept texting. We send the patient billing statement and the patient agreement he had signed thru patient portal and thru HIPAA compliant text message. After many tries the practice manager was able to reach the patient last Friday when the patient finally picked up. The patient's inquiry was answered and the pharmacy was also called to make sure there was no interactions with the medication that the patient took. The pharmacy stated there is no issue with the medication noted, no indications of reaction and no interaction with your other medication. The patient was notified thru text and also was also advised that in case of emergency they need to go to nearest ER or call 911. Please let me know if anything further is needed. Thank you. 

  Customer Answer

  Date: 02/06/2024

  My response to what they said...

  I was called multiple times by billing department and was called once by the practice manager.. never by my doctor. The biling team canceled my appointment with the doctor.

  The practice manager was able to speak to me once last Friday.

   

  my question was never answered, I still have not talked to my doctor even after contacting the pharmacy and they said I need to speak to my doctor since she prescribed them. The pharmacy was appalled my doctor would answer my call. The pharmacy stated I could need a higher dose or it could be to do with my blood pressure medicines and that could be the reason for the increased anxiety. 

  After 7 days of battling with the office, I was finally notified thru text and also was also advised that in case of emergency. Since they will not have my doctor called me.

  I had to call my primary care to talk about the medicine interactions. I still have not spoke to oxana who prescribed them.

  Now I am out of medicine with no explanation on how to stop or continue use.

  it is horrible how a doctor won't call you back after calling the office complaining about medicine altercations.. and the front office cancels your appointment with that doctor after taking the last of your money. Still no guidance from doctor at all!

  They refuse to contact me unless I pay 20% of bill

  Even tho all of these issue are going on.

   

  They will lie to stay out of trouble. They have fake ****** review to renew when they get bad score so people won't see the bad true scores!

  Business Response

  Date: 02/09/2024

  To whom it may concern,

  The patient was contacted multiple times by Practice Manager before Friday as well and the patient does not answer his phone and does not call back. An appointment was made with the provider on Thursday at 11:30am but the patient cancelled the appointment. The Practice Manager has tried to reach out to the patient again and has send a text message to reschedule the appointment but still no response from ***************************. Also, the patient keeps changing stories, we have message from him that he needs a refill for medication prescribed, second story was that he needs a dosage increase and than the third story is he is having a reaction to medication that was prescribed, fourth story was that is there is an interaction between the medication prescribed and his blood pressure medication. Even after several attempt to call him to explain, we ended sending a text to him explaining that pharmacy has confirmed that there is no interaction with the prescribed medication and the pharmacist has said they never told the patient this information and there was nothing noted on patient's chart from the pharmacy side that there was any conversation regarding what ****** is claiming.

  Patient was prescribed medication on 1/16/2024 and therefore is not due for med refill till 2/16/2024. Therefore, his claim that he is out of medication shows that he is not using the medication as prescribed by the doctor since he was given a 30 days supply and it has not been 30 days yet.

  His claim that we refuse to contact him unless he pays 20% is also false. Patient has been contacted multiple times and we have the log and text to show proof of the amount of times we have tried to reach out to him. If this was such an emergency than he would respond when we are trying to contact him and he would make an appointment but still no response on text or phone from the patient. 

  The patient was advised to go to ER or call ************************************************************************************************************************************************** call 911. This message is also send when a patient text after hours. So this claim that he was told after 5 days is also false. 

  As far as ****** Reviews goes, that is public information and the reviews cannot be altered by any company; so the good and bad reviews are public information, we can only reply to them but cannot delete, remove or alter any reviews. So this claim is also false. 

  Please let me know if any further explanation is needed. Thank you.

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  So the BUSINESS is full of c*** they just released me from the practice.

  If you read the notes on the prescription request it was an attempt to avoid the front office because they would not let me speak to my doctor. 

  A pharmacist and my primary care told me that I may need an increase in dosage or change my blood pressure but I NEED to talk to the prescription doctor. 

  My story hasn't changed at all.

  From the start I said I need to speak to my doctor and she still hasn't called.

  I was offered 1 appointment few days ago but had to decline because of a previous appointment for taxes.

   

  On Jan 28 I said I was have issues with my medicine..

  They didn't mention to go to er until Feb 2 or 3rd. RAFI, the office manager confirmed the dates.

  But I was in the wrong demanding to speak to my doctor and my medicine interaction.

   

  Then **** says I didn't call the exact pharmacy they sent it to so I'm lying..

   

  This is how men get treated when they try to deal with there mental health issues. Not even saying I'm in a crisis mode they refused to have my doctor ******************** still haven't spoken to her.

  I had to get medical advice from another doctor... not the one who prescribed it.

   

  Absolutely disgusting customer and I'm wondering how many other patients had to go through with this type of treatment.

  I would be interested in the numbers who complain and if it's a common theme..

  Hopefully no one ended their life based on their negligence. I'm happy I was able to speak to another doctor since THIS PRACTICE DOESNT CARE.

  THEY CANCELED MY APPOINTMENT THE *** BEFORE MY MOTHERS DEATH ANNIVERSARY WITH THE DOCTOR WHO PRESCRIBED IT DURING CRISIS STATE

   

  And only the billing department has called me besides ****, the practice manager, twice to discuss my bill, last time he hung up when trying to schedule appointment. I called back right away thinking we got disconnected and the office staff refused to transfer me to finish booking my appointment with him.

   

  I have contact channel 10 and 12 new stations because I want the public to be aware of this company.  Seriously go on ****** and read the bad reviews. Paints a clear picture 

   

   

   

   

   

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the provider in March. They submitted to my insurance but there is an outstanding amount I need to pay. I waited for a bill to come in the mail...but nothing came. I know it might take some time but I know that both ******** and my supplemental insurance have both responded to the company. They need to send me a bill for the amount. I got a text in October 2023 from this company with a link. I did not authorize them to send me texts for billing and told them so. I also called and spoke to ***** in billing and told him to send me an invoice to my home address. NOTHING. I called again and reiterated my address and was given a promise they will send me a bill. NOTHING. I called again in mid November - spoke to the same person in billing and said I need them to send a bill to my house. I was then told that the other person in the office had emailed me a bill. That was a lie - there was no email. I pointed out that I had told them before to MAIL me a bill. Again promised to send a bill. I want to pay my bill but they need to send me an invoice at my house. This is absolutely insane. I will not log on or give my credit card over the phone... I told them to send me a bill. Are they too cheap to pay for printing and postage to send me a bill? THREE SEPARATE PHONE CALLS TO BILLING. Each time promised they would send. They absolutely have my home address on record. No excuse for this.

  Business Response

  Date: 12/05/2023

  As per the claim transaction history patient claim got processed from ******** and a deductible was applied. We informed the patient but as per the patient she had a secondary insurance to which claim was submitted and the reason why we were unable to send patient invoice was the claim was in process with secondary insurance. Claim has now been processed and denied therefore we are sending patient invoice to the patient.
  
  Patient invoice was sent through papers on 10/24/2023 and was confirmed by practice Manager. The paper bill was resent again on 11/21/2023. Patient issue is resolved. 

   

  Customer Answer

  Date: 12/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************