ComplaintsforTug and Go Dog Toys
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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 08/18/2022 we purchased two toys listed from the www.tugandgo.com website; a Handmade modern recycled chew toy for dogs made from repurposed rubber firehose with hand-tied rope tassels minimalist gift for dogs 1 and a Water bottle-filled repurpose fire hose dog toy with knotted rope tassels. Interactive dog toy, American-made, durable, recycled, upcycled 1. The expected processing time was 5-7 business days with a **** day shipping speed. I sent an email in attempts to get an update from the seller on 08/24/2022; their response came quickly stating they were still with in their processing time and would have the item on its way shortly. On 08/29/2022 I received an email from them requesting a review of the products that we ordered, so I responded advising we still had not received them and if they had an update. The response was that they were currently working on toys and they would take a look and get our order out in the next day or two. I sent another email 09/02/2022 to touch base, no response. I received another request for a product review on 09/04/2022 I sent an email again 09/05/2022 asking for an update on the order, an expected shipping date or a refund for the product. On 09/07/2022 early morning I received a shipping notification from the company with tracking number ********************** - the tracking number indicates that the item has not been received by the post office as of sending this complaint. I sent another email 09/09/2022 again requesting an update on when the post office would be in receipt of the item, there has been no update to the shipping information and no response via ******** messenger or email. Their contact email listed on their website states the mailbox is full and Ive been utilizing the email provided in this complaint.Customer response
09/23/2022
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
21 total complaints in the last 3 years.
14 complaints closed in the last 12 months.