ComplaintsforAutomax Preowned

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The business sold me a car with mechanical issues and upon fixing the issues they were done incorrectly and more damage was caused by dealer

  

  Business response

  06/11/2024

  I have searched the company database for this consumer's name and was unable to find a purchase. Please respond with the buyers name, date of purchase, location of purchase, and the year, make and model of the car. Also, exactly what the problem is with the repairs and when did the repairs occur?  

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 6/4/24 I purchased an automobile, paid a downpayment and got a contract. On 6/7/24 I got a message that they could not sell me the car because they "had a system glitch and did not have the paperwork". As I had already shown the car to my child who loved it and was excited to get itI requested they honor the contract and give me a rental car and was told I was "just trying to take them for $300". When I asked who owned the company and mentioned filing a complaint with BBB was told "if you're going to file a complaint with BBB I will just cancel the contract". At that point I discontinued the conversation. I was speaking to ***, the general manager, who was the one who made the threat. Of note, my attorney on attempting to call them was sent permanently to voicemail.

  

  Business response

  06/07/2024

  Unfortunately, the title to this vehicle was lost or misplaced in transit which was out of our control, although rare it happens. *** explained this to ***, and I believe *** understands now. Having said that we can hold the car for *** to buy when we receive the title likely in (1-3 weeks) or refund his deposit these are the only two remedies we can offer. Thank you for your cooperation.

  Customer response

  06/08/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. 

  While I would have preferred to to have them reimburse the cost of the rental I will have to pay for while waiting for the car, their offer to deliver the car in 1-3 weeks resolves my major concern of them not fulfilling the terms of our contract to deliver the car I bought.  I accept some things  are out of their control and can accept their proposal of delivery in that time frame.   Thank you and my thanks to them for both of your help resolving this matter.  

  
  Regards,
  
  ***************************

• Initial Complaint

  02/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my serious concern about the disclosure of my nonpublic information to credit bureaus, resulting in inaccuracies on my credit report. This situation has caused me significant financial and emotional distress.As stipulated in 15 USC **** Section 602, I assert my right to financial privacy and expect my information to be handled with confidentiality.Furthermore, 15 USC **** Section 604(a)(2) underscores that a consumer reporting agency cannot share account information without my written instructions, which have not been provided.I have identified discrepancies on my credit report originating from AUTOMAX, adversely affecting my financial well-being. I urgently request the correction of these inaccuracies.Additionally, I would like to remind you of 15 USC 1666(b), which prohibits creditors from treating payments on a credit card account as late under specific circumstances.For your reference, my account details are as follows:Account Number: *********************I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,*************************

  

  Business response

  02/14/2024

  Dear BBB,

  We do not have any record of this customer who is from *****. We believe he is confused with another "Automax" possibly in *****. When he made the complaint. 

  Sincerely,

   

  ************************;

• Initial Complaint

  11/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went in to test drive a truck. The mileage listed on the website and told to me by the employee sales rep was ******. After the rep went to get the car keys I looked at the carfax. The car is a 2021 but had been purchased fall of 202. I see that the vehicle had oil changes at roughly 10k, 24k, and 45k by the end of 2022. Oil changes in 2023 were at roughly 49k and 66k. The car sold at auction and was purchased by Automax, and now the mileage said ******. I can't say with certainty that Automax rolled the odometer after purchase, or the dealership/owner did before, but either way, Automax was aware of the discrepancy with the carfax. Not only did they not address it, they flat out lied about it. I spoke to another couple to warn them and I they mentioned that they had test drove a different vehicle there and noticed the same issue. When they pressed the sales rep they were told "oh thats because it was reported in kilometers. After that conversation I met my "sales Rep" and told him about the discrepancy. What did he reply? "Oh thats because its in kilometers. I pointed out the service had only ever been in Michigan and he leaves to "Tell his manager." he returns to say "that was a clerical issues and we already emailed the Valvoline about it." I showed him the 3-4 other oil changes that reported mileage higher than the odometer is currently. He had no more pre-scripted responses. It seems like a common trick they try and pull. I walked out after he asked if I was uncomfortable with the truck. I have video as well that I cant upload

  

  Business response

  11/13/2023

  We purchased the car at auction 11/2/23 prior to that we did not own it!  We do not own Valvoline or Carfax and it appears to be them that made the mistake. The customer did not even buy this truck so If he is that upset about the Valvoline issue then contact ********** 

  Customer response

  11/14/2023

  Obviously you do not own Valvoline or Carfax. The fact is, you had the Carfax to show the discrepancy in mileage. One of 2 things could have happened, and both fall back to you as  "reputable" seller. 1.) you purchased the vehicle and the mileage said 29k. You then should have looked at the Carfax you provided me and saw that there was a discrepancy and made the adjustment on your listing to the correct miles that had been reported for years prior. It is your job to make sure what you are selling is legit. 2.) you purchased this vehicle, rolled the mileage back to increase the value of the car, and then tried to sell. Either way, someone along the line at your business, should have done the research on the vehicle before listing it. I am not worried about me, I am worried about the other couple that said there was a mileage discrepancy, and you gave the same pre scripted lines to try and push the sale. Some people can not afford a lot and to buy a vehicle, only to find out it has 2x the miles and 10k less in resale value, could cripple a families finances. Think about that as you do your job 
  
  Regards,

   

   

   

  

  Business response

  11/14/2023

  The Carfax changed after we purchased. Carfax is not a government agency, nor are they deemed 100% reliable as they are in the information marketing business. We go over every Carfax at time of sale because of its consumer popularity and the customer signs the Carfax on every sale as we are full disclosure. We have opened an inquiry with ****** to resolve the typo and we are confident we will get it rectified. We want to Thank you for your concerns and bringing this matter to our attention.  

• Initial Complaint

  10/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Misleading, undisclosed after sell products on the contract and never gave us a copy of anything. He never gave it the itemized purchase and sales agreement or law contract disclosing the interest and monthly payment. He just said sign here, sign here. He took full advantage of my English not Being fluent to the level of understanding of the contract. That is violation of compliance from his part. I had my son translate all of these things that I want to bring to everybodys attention of what Automax Preowned is doing

  

  Business response

  10/31/2023

  We would like to assist you and apologize for any confusion with *********************** he no longer works for Automax. Warranty cancellation is not a problem just go to the dealership and sign a cancellation form and we will get that done it takes a few weeks once processed. Thank you 

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on january i finance a 2020 ****** tacoma for the amount of ****** the amount financed was ********* and i gave them ***** for the down payment but they didnt subtract the ***** to the original price, so when i realized i went back and talk to them about it their resolution was to trade my tacoma for a *** x5 that was about ***** $ more i did the trade they told me i was the second owner that the car come from ****** they showed me the car fax that it says 2 previous owners so i believe them the day i went to pick up the car the check engine came on and it had a bad rattle in the front drive train so i went back they clear the check engine light instead of fixing the problem but told me they didnt hear or saw anything wrong with the drive train to drive so after a month i went back and they finally fix the rattle but the check engine keep coming on and off they reset it again and the next day it came back, last week i went to another dealer to see if he wanted to make a deal taking the *** as a trade in so he did a car fax check and told ne he couldnt make a deal because the car had 10 owners i told him i was the second ownere like the people at Auto *** told me and he showed me i was confused so i went back to auto *** and tool the manager to run a car fax because i wanted to see the maintenance on the vehicle and he did it with out hesitation as soon i got the papers i told them why does it says 10 previous owners when the told me i was the second he said it was a glitch that i was really the second owner that it was because the car comes from ****** and i said that the reason for so nany owners is because the car is a LEMON because the check engine lights up because it has something serious that cost alot of money thats was why they keep passing the car up , they lied to me and stole from me , i want for them to give me all my money back and take this lemon of change it for a realible carTooMuchMoneyI need Auto *** to do things right and stop scamming people

  Customer response

  10/13/2023

  I have not heard from the business in response to my complaint.

  

  Business response

  10/13/2023

  At the time of the purchase, the salesperson as well as management explained to him this car did not have 10 owners it is just when the car switches from ****** to the US it will show as another owner through customs as well as registration updates often reflect as "owners" this is a Carfax glitch. He signed the Carfax showing that the car had as many owners as it. We will reach out to CarFax to see if they update to reflect him as the second owner but we are not ****** and cannot control the outcome. We have spoke to him today and he states he will come in to the dealership. He can also trade the car in or we can buy it from him at fair market wholesale value.

  Customer response

  10/31/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  is not fully resolved i still missing the money
  

  
  

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from Automax Preowned in ********** on 6/9/2023 and they will not give me the car. It has been 12 days since I signed the papers and wired a payment ($12k USD) and they haven't even registered the car. During the first 7 days I kept calling and texting the salesperson for an update. I got a text on Friday 6/16/23 from the salesperson telling me the car was all set and they were waiting on paperwork from Geico. I called Geico myself and explained what was happening. I got them to email the Insurance Binder directly to the dealership, so I know they have it. I then checked my *** profile on Monday 6/19/23 and noticed the car hasn't even been registered. I texted the salesperson and told them this, to which he replied that the dealership was waiting on the car title to come in. I contacted the *** and they confirmed on 6/20/23 they have not received a Registration and Title application for this car. I checked again today on 6/21/23 and still not registered. I need help resolving this issue and getting the car that I paid for.

  

  Business response

  06/26/2023

  Customer was contacted and the problems were resolved the following day. Thank you 

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/17/2023 I purchased a vehicle for $30,000 roughly from AUTOMAX preowned in *********** **. Upon leaving the location the night of pick up I realized there was a few issues with the vehicle on my way home. I contacted them immediately the next morning and was directed to bring it in. I did that Friday and was told that I had to wait until 2/7 for an appointment with Chevrolet in auburn as it was still under dealership warranty and there was a recall on one of the issues mentioned. I dropped the vehicle off filling out the slip with all the issues to which they were all proved to be actual issues. I got a call from the dealer with the list of issues and when they contacted automax they said they were only going to pay for two issues and the rest they would fix themselves. I have tried to get a hold of them multiple times since then and they will not return any of my calls regarding theses issues. I even left a message with the ********** location after being transferred to them instead of *********** and they said they would call me the next morning and never did. Also during the period of time my vehicle was at the ***** dealer I was left with no vehicle while it was being repaired and had to find transportation to and from work.

  

  Business response

  02/27/2023

  We ***** with the customer and they are bringing the truck in tomorrow to get the service done. 

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased 2018 Buick Encore with a check engine light that was on. I let the sales man know and he said they will take care of it. The car since end of July has been in 6 times to get this taken care of. I have told them I numerous times that I wanted to get a different car. The last time I took the car in it was that the car was jumping and they told me that after this last time I was going to be good and no need to go back. And here we are two weeks later and my check engine light is on. I went this past Friday to show him that the light was on and that I really wanted to get out of this car. I have gotten no where he sold me a lemon and does not want to take accountability.

  

  Business response

  11/14/2022

  Dear ***********,

   

  I searched our database and I do not see your name or any **** purchasing a Buick. Please let me know what store your purchased from, stock or Vin # and date of purchase.

  Once we have that information I can look into your situation.

   

  Thank you,

   

  ****

  Customer response

  11/14/2022

  I apologize I bought this in the ********* location I thought thats the location I entered. My vin number is ***************** the ** name from there is ***********
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 3, 2022 I purchased a vehicle from Automax Preowned in **********. There were several minor issues that needed to be fixed prior to me taking the car. One of the items that needed to be fixed (passenger side turn signal) was required to pass inspection. I returned to pick up the car on June 9, 2022 and only one of the repairs were done. The turn signal was not repaired. We made an appointment to bring the car back on June 14, 2022 to fix turn signal and the other several items. On June 14, 2022 the car was brought back and I was told no appointment was ever scheduled. ********** is an hour and 15 minutes from my home. My husband spoke to the Service Manager and he stated to bring the car to a local service station and Automax would reimburse me. I brought the car to a local service station June 23, 2022 (parts needed to be ordered) had the items repaired and sent copies of the bills to Automax and never received a reply. Also, called repeatedly with no return phone call. I would like to be reimbursed for the items that were required by law to be fixed that I had to pay $336.89 total.

  

  Business response

  07/15/2022

   

   

   

   

  Resolved See email from customer below:

   

   

  From: ******************* <*******************>
  Sent: Thursday, July 14, 2022 9:33 PM
  To: *************************** <***********************************>
  Subject: Re: A very bad experience
  
  I received the checks - thank you!  I will cancel the BBB claim.
  
  
  -----Original Message-----
  From: *************************** <***********************************>
  To: ******************* <*******************>
  Sent: Mon, Jul 11, 2022 11:24 pm
  Subject: Re: A very bad experience
  *****, Im sorry to hear that. 
  I wont be at the store tomorrow, but I assure you this will be resolved before the end of the day. 
  
  ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩