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Business Profile

Online Retailer

EC Brands, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    02/01/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    On Nov. 17, 2022 I answered a email from Tic Tock that said if I completed a survey I would get a new ****** coffee maker by just paying the postage of ****. I paid that amount by a Target credit card on the 17th. They charged me another amount of ***** on that same day. Then on Nov 22 the charged me ***** and on Nov.23rd another *****. I did not receive anything from them. I didn't get my statement from Target until Dec. and when I did I called them and asked why the 3 charges of ***** and a **** told me I had joined some kind of subscription and she couldn't do anything about it. I told her I didn't join a subscription and never received the coffee maker.

    Customer response

    02/12/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    11/11/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Hello,I am writing to let you know that this business deducted money from my debit card on 11/11/2022 in the amount of $89.90. I have never done business with this company nor have I heard of it. When I called the first time the gentleman I spoke to was rude & told me he could refund 30% of the money. I told him I wanted a supervisor and he preceded to tell me that I couldn't get higher than him and that he would give me 50%. I then told him I would contact BBB & the authorities. He hung up! I called back and a lady told me I would be refunded after I told her how rudely I was treated & she said it would be the full amount. I do not know how they got my information. I am calling my bank as well. She gave me a cancellation number # ******E0D6. I truly think they are scammers. I just wanted to let you know & please see if you can get my money returned. Thank you! ***********************************

    Customer response

    11/22/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

C+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 4

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

3 Bridle Path

Franklin, MA 02038-4105

Visit Website
(877) 651-6207

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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