ComplaintsforManny's Appliances

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Walked into Mannys Appliances, ******, ** on Sept 16, 2024 in search of washer and dryer. Through October 2024, I found what I wanted and at the listed sale price for ****Energy Saver front load washer $674 and front load electric dryer vented $269. Both are white appliances with dark transparent doors. They were stacked on top of each other but they were not attached. There is a separate kit for that. When I approached the manager at the front desk, he told me the prices were incorrect. As he searched area pricing, he gave me a verbal quote of $780 washer and $785 dryer, free delivery. I took a photo of the product and wrote down his verbal quote for reference. He refused to sell me both washer and dryer at listed sale price.

  Business response

  09/24/2024

  Manny's is an eleven store chain. All 11 of our store have electronic tags. Pricing is automatically updated & changes 5-6 times a day. Manny's does not do the updating. It's through a company in ********, **. Occasionally that company has a clitch in their system. On that particular day, ALL GE PRICING was wrong. There are about 100-150 appliance stores in *********** that uses this same PRICE TAG company. All of the stores had the same problem on that day.  As soon as the ********* store discovered the issue, we posted a disclaimer in our front door. I'm sure ****** did something similiar as soon as they encountered the problem. I apologize for this issue but it was totally out of our hands. I attached a pic of today's pricing. Feel free to reach out to me. *** ******* ************       

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I purchased my kitchen appliances there was a rebate. For which I was given the name of the company The rebate companies name is ****. **** sent me an email stated they received my claim and said it could take 16 weeks to process. So I am just now trying to figure out why I never received my 300.00. Mannys is saying to talk to **** and they are saying to talk to mannys They say I need the promotional flyer which I did not receive. I told mannys how would I have known to contact **** if they didn't say to submit my rebate. I want to make sure that other people are not getting scammed like this

  Business response

  07/21/2024

  First thing.... I apologize, I have been on vacation.. I attached the rebate form to this response.... is this the rebate the customer submitted for? There was a time when a salesman could submit customers rebates. The rebate companies put a stop to that by sending a code to the customers cell phone to continue.   Saying that we could certainly help research it.  I tell customers to check their spam folder for an email from the rebate company.  Stephanie or I would be happy to help. When a rebate is submitted, a claim reference# is given. Without that # there's nothing I can do....  My cell# is ************  my name is James B.

   

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a brand new ****** Washer in April of 2024 and when the delivery guys opened the box, it was clear that the door to the frig had two dents I was told the door would be replaced in 10 days After numerous calls to Manny's I still do not have the door replaced And was told that it was not their problem but ****** When I said I purchased from them, I was rudely told that it takes 6-8 weeks due to a problem at ****** I would like to either have the door replaced or get my money back

  Business response

  06/21/2024

  **************** purchased and was delivered on Aril 19th a Maytag stainless steel refrigerator from Manny's. It arrived with damaged to one of the doors. We offer our customers a damaged allowance or new doors. *************** chose new doors. We ordered the door and it came in damaged. The 2nd door also arrived damaged. We are waiting on the 3rd door from **********.(********** owns ******) *************** was told that the first 2 doors arrived damaged. I could not find the employee that spoke rude to him, I do apologize for that. That's not who we are.  We did not forget about him...we are not ignoring him... we just did not get a perfect door for him yet. It is true, Manny's has no control of when ********** will ship the next door. I am told the 3rd door was ordered on Jun 4th or 6th. ETA could be as soon as a week. I will do my best to get the "perfect" door installed ASAP. Hopefully the 3rd door would be perfect. If not, I will have to take a different direction to correct this issue. Please call me @ ************ if the 3rd door is damaged. .*********************

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a new washing machine (approx $1000) about 7 months ago, its still under the original warranty. I have had to call and get service on it about 7 times since I got it and have had to reset it myself more than 10x. Mannys has been unresponsive with solving this issue other than sending repair techs out to fix it. I have asked for a replacement washer or to have the underlying issue resolved and I get the run around. I have left multiple voice mail messages with both the service **** and the store in *****, ** where I bought it, without any resolution. I havent been able to unlock the lid of the washer since yesterday and my wet clothes will sit in there until they come out on Friday. Im sure theyll be ruined. I just want a new washer that actually functions.

  Business response

  05/21/2024

  ****** is absolutely correct. Seven service calls is way to many. I will reach out to her today & have her reselect a new washer.  *********************

• Initial Complaint

  02/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Over charge erroneous fee on credit card . Mannys not giving an adequate reason for the charge

  Business response

  02/15/2024

  It looks like to me... **** purchased a ** front loading washer & ext warranty on it was delivered Jan 3rd.... She had problems with that washer & switched to a ****************** that was delivered on Jan 12th. The ****************** cost more than the ** washer & the 5 year warranty. $172.64 more. That's the charge **** must be disputing. Both invoices are attached to this responce.   Jim B***********

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  bought a fridge and they have fix it apparently but is not working and they have been to the house more than six times by the time they finish guessing what is wrong the warranty will expire,they have changed so many parts that is ridiculous ,Iwill like for them to give me another fridge Kitchen Aid but a different model

  Business response

  02/02/2024

  I apologize,  I do not remember seeing this complaint... I am on the road today. I asked service for all the records on this refrigerator. Once they send it over to me I will send over a respons.  Sorry again,   Jim B********

  Business response

  02/03/2024

  I did see on 11/29/22 we replaced a KitchenAid refrig with the KitchenAid refrig. I do see 3 service calls for "no ice" which could mean going out as many as 6 times.  We have a control board on order. Let's revisit this after the control board is installed. You can contact me direct. ************  or **************************************** . Thank you   Jim B**********

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We ordered all new appliances from Manny's in to our new house. There was a significant delay, but we received all of our stuff. The double oven will not keep time. We've had a technician come out 5 different times. Once they actually replaced the control board, but it didn't fix the problem. The tech has been out multiple times since the board replacement, yet we haven't been made aware of any resolution to the problem and it has been months. Manny's claims to be working on it, but it has been months. The refrigerator ice machine has now broken twice. They attempted to charge us for that fix, but corrected that before it became a larger issue. The microwave has also been problematic. I don't blame Manny's for the faulty equipment, but I do blame them for not fixing it or getting it fixed the right way. Most of all, I blame them for not responding to us in a timely manner. We bought all the service plans, spent a bunch of money to have everything installed, and it's kind of junk.

  Customer response

  01/18/2024

  Thanks for messaging me.

  I would like the clock to be fixed once and for all. I would like them to fix the microwave too. Apologies for the refrigerator, it should be ok soon, just waiting on the part.

  Business response

  01/18/2024

  I checked with our service manager Jay, before writing this response. I'll start with the double wall oven....After speaking with Marti this morning, Jay contacted our ***** Appliance sales rep asking for him to replace the wall oven. We should have an answer in a day or so. If I have all the ducks in a row. The wall oven works perfectly. It just doesn't keep the time of day correctly on the clock... Refrigerator....We had to adjust the slides in the freezer to allow the door to close properly. the last service ticket was canceled. Customer called up & said the ice maker was turned off. I'm guessing it's working fine now. We ordered an "ice Box" this morning ... Microwave... the first time we heard about it having a problem was when Jay was on the phone with Marti this morning. It makes a sound when turns on. He said that could be normal... he's willing to send a tech out to listen. We apologize for the delay in repairing the appliances. Sometimes it's the time it takes to receive in parts. Other times it's fitting a service call on the schedule.  Jim B***********;   

  Customer response

  01/18/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  The response is not factual. The double wall oven has been on their radar since the summer of last year. They fixed it once, it didn't work, they've been out multiple times since then without any communication regarding a fix to the problem.

  The refrigerator has had ice machine issues twice now, the tray that they ordered this morning...THIS MORNING.. is a second incident with the same issue. The drawer problem was also addressed twice. Once when the first ice maker problem came up, and then again a few weeks ago. 

  The microwave was reported by my wife in a phone call with them at the beginning of this year. I followed up with a message to the store that we purchased it from. The message was sent on January 11th, in an attempt to get some sort of response from the company which we did not get until today, after I filed this complaint. 

  I have a bigger problem with the communication from Manny's than I have with the appliances. Good communication makes all the difference in the world, and in this aspect Mannys's has failed. I find it unfortunate that they chose to ignore our call and complaints until this was filed. 

  I will be more than happy to withdraw my complaint once everything is settled, but it is not settled and we do not have functioning equipment. The statement "The wall oven works perfectly" is not an accurate statement, if it work perfectly I would not be asking for it to be fixed. A $5 kids watch keeps better time than the $4000 oven I purchased. 

  
  Sincerely,
  
  *******************************

  Business response

  01/27/2024

  I'm sorry if I worded my response incorrectly about the problem with the wall oven. I know the problem was keeping time of day... not with cooking functions... I don't believe I mentioned the length of time the clock did not work properly. HERE'S our service managers response......  

  We have logged 3 separate service calls trying to address the issue of the clock on the oven.  We have also replaced 3 parts including the control panel, blue display and the display board per ****** recommendations. We have also done a factory reset hoping that would work as well. None of the above has worked with the clock advancing in time. During this time all other functions of the oven are working perfectly and they had no complaints of cookability with the oven. We have been in contact with ***** with regards of trying to get the clock issue resolved. ***** has requested a picture of the Model and serial tag and we have been waiting for the customer to send them.  
  

     I do want to add that logging a compliant with BBB did not make Manny's act any differently.  In my original response I mentioned that our service manager spoke with Marti that very morning trying to resolve all issues. Before we learned about any compliant. We are just waiting on a picture of the wall oven tag so we can continue with the process of exchanges it.

                                                                           Jim B********

        

  Customer response

  01/29/2024

   
  Complaint: ********
  
  I am rejecting this response because: The problem still isn't fixed. The microwave was reported before the 18th, to the ****** store. I wouldn't have placed a complaint with the BBB if the company had communicated with us. They 100% did not, despite us calling numerous times, messaging them numerous times. 
  
  Sincerely,
  
  *******************************

  Business response

  01/29/2024

  We want to correct your issues.     Right now, I believe we are waiting for a picture of the double oven serial tag to proceed with ***** to exchanging it.  My e-mail is *************************************** my cell ************ 

  Please feel free to  contact me directly..... my position with Manny's is General Manager.    Jim B*********

   

   

   

   

                                             

   

  Customer response

  01/29/2024

   
  Complaint: ********

  
  I am rejecting this response because: We will wait until the issues are resolved to our satisfaction. Pictures were sent three days ago and acknowledged by the Service Manager. Communicating through the BBB is not ideal. Manny's has every bit of our contact information.

  These replies feel like an attempt for me to not respond as doing so would result in the complaint being closed by the BBB as "resolved".
  
  Sincerely,
  
  *******************************

  Business response

  01/29/2024

  Thanks for the serial tag.....Have a GREAT day!!!!

  Customer response

  01/29/2024

   
  Complaint: ********
  
  I am rejecting this response because: this is not a solution to the issues raised, it is only an acknowledgement of what we sent to Manny's. 
  
  Sincerely,
  
  *******************************

  Business response

  01/29/2024

  We should keep an open line of communication going here......In case you didn't understand... .We needed the picture of the tag to proceed with getting you a new wall oven...your wife mentioned "life has been hectic" but Jay emailed you for the pic of the tag on the 16th, 18th, 22nd & 26th. (I think you have our attention)...I know you do not believe this... but we want to resolve ALL your issues. Please be patient on this wall oven. We just forwarded the pic into *****.  We are waiting for a response back from them.  Being able to use both ovens at this time is a blessing...Please allow the process to work itself out.

  Customer response

  01/29/2024

  The company keeps messaging me. Your system is designed to close the complaint if I don't respond, but they are using you system to communicate. 

  I don't want to keep responding, I'm not satisfied with their response.

  What should I do? 

   

   

  Customer response

  01/29/2024

   
  Complaint: ********
  
  I am rejecting this response because: not resolved yet. Messages are not indicative of closure or resolve.

  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5-31-2023 I purchased a whirlpool refrigerator from Mannys in ********* **. after delivery I noticed the door to fridge  did not shut right gasket was popping out I put it back in but it keeps coming out also noticed there were parts in a bag that were not put on? I contacted Mannys and they sent someone out who took 2 seconds and popped it in like I do and said have a nice day still keep popping out door dont shut right called Mannys asked for refund or another fridge he said he had to make a couple of calls when he called back he said he has to talk to his manager paid 743.45 for a defected fridge

  Business response

  06/27/2023

  Hello, *************** did purchase a Whirlpool refrigerator from Manny's on May 31st. It was delivered on June 6th. Yesterday our service department went to ******************* home to look at the door gasket that would not stay in place. It's a all to  common problem with Whirlpool refrigerators. There are no parts to a door gasket. The parts *************** might be talking about are related to reversing the doors. My guess is ... he knows that already.. After pushing the door gasket back in, *************** got extremely agitated. with our service tech. Whirlpool's fix for this is to glue the gasket in. When our service tech suggested that, *************** lost his mind. He said " he didn't want a n-------   rig job" where as my tech said to have a nice day & left.  I just wanted to add that I called *************** hours before receiving this complaint from the BBB, trying to resolve this issue. I called again 6:55PM before I left and again this morning. Each time I had to leave a message. I told him that his refrigerator was out of stock. We could order *************** a new door gasket, glue his gasket or we could pick up the refrigerator and issue him a refund. I would like *************** to apologize to my service tech for the "vulgar" language he subjected him to.    *********************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our refrigerator broke back on July 3, 2022. After multiple attempts, a service call was scheduled for August 15. When no one showed up that day, I called to inquire and was told the person had scheduled it for July 15. The fridge was serviced and broke again less than a month later.In late September, we had another service member come out again. It was found the condenser was broken. They did supply a loaner fridge the next day as we'd been without a working fridge for some time. Once the part came in, the technician incorrectly replaced the condenser - further breaking the refrigerator. It was confirmed a new fridge would be supplied but it was backordered and might take a few months (e.g., December). It's now March. I have called and emailed the Service Manager asking for an update repeatedly. There has been no response. I spoke with someone in Sales once mid January and asked them to follow up and see if they could attempt to "fix" the fridge in the meantime. I was told they would get back to me and have not heard back.

  Business response

  03/02/2023

  Good morning,

     ****** was contacted yesterday by our manager in the ********** store, where she purchased her refrigerator. The replacement KitchenAid refrig was still on back order. ****** agreed to switch to a different model. Delivery is scheduled for March 8th. Her invoice is attached.  As a retailer, we have no control over manufacturers production times. I'm glad she switched. As, our service manager not returning her e-mails.... I checked with him this morning and the last email he had from her was October 11th. As our sales department not getting back to her... I apologize.

   

                                         *********************

   

  Customer response

  03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a ** glass stovetop in May. Was damaged in June still under warranty. Mannys came in August to attempt to repair, but wasn't able to because the replacement part they brought over was damaged. I've called numerous times since August about actually getting it repaired and Mannys keeps giving me the runaround that ** hasn't sent them the part yet. It is now December and I still don't have a working stovetop since May. I'm tired of their inactivity, their lack of communication and excuses. This is unexcusable considering the time frame. I need some immediate action now!

  Business response

  12/12/2022

  **** purchased a ** smooth top electric range from Manny's and it was delivered April 30th. Customer called us for service early June. Our tech discovered the glass top had an "impact break" not a manufacturer defect. Damaged was caused by the customer is not covered under warranty. Manny's ordered a new glass top and was charging **** just  for a service call. We were trying to get the glass top at no charge from **. The new top arrived on Oct 11th. When we went to install it we discovered the new top had a dent on the corner on the frame. Our service tech explained to the customer that he would install the new top and re-order a new one. He would come back and replaced the damaged top with the new top. Customer said no. He refused the damaged top. He could have had a working top all this time. (with a small dent)  As of today, we checked with **, the glass top is still on back order. Since it is not under warranty, **** can call any service company and try to get it sooner.

  I understand his frustration. **** called our service department a couple of hours before contacting BBB today. He wanted a new range. We said no. Since it was not a manufacturers defect but damage caused by the customer, there's no way for

  Manny's to ask ** for an exchange of his product. The new glass top is still on order and we will contact **** as soon as it arrives. 

  *******************; 

  Customer response

  12/12/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  The date reported of October 11th is incorrect -it was August 9th . The guy that came to install said broken top had told us that he himself would not accept a damaged piece and who the heck would?!?! Then said he would go back and order new top. We called every two weeks since the second week of August and got the same response-" it's on order" that was the only line of communication during this entire time and always initially us. Until today December 12th we had no idea they ordered the part two more times and both of those times the product was also damaged. We were also told the replacement part would be covered but we needed to pay for the service call, fine. Had anything been communicated in the last 6 months then we could have had it fixed by another company. We just assumed Manny's would fix it and why wouldn't they? This was purchased via their company and since it was damaged within 60 days,it felt like their company would be the best to use. 
  Sincerely
  
  *********************

  Business response

  12/13/2022

  First thing... there is no manufacturer's warranty when a customer damages a glass top. I attached the warranty page of ****'s range he would have received with his range.

  I apologize I had the date wrong.  We went out to replace ****'s cook top on July 21st or 22nd. That's when we discovered the replacement cook top had a dent on the frame. I not sure if it was communicated correctly that he could have kept that cook top while we ordered another. The 2nd cook top came in October 11th, also damaged. We have been waiting on the 3rd cook top to come in. Having the dates wrong did not change a thing. Again, I apologize.

  I talked with our service manager this morning. The delay was the top being shipped to *****'s directly from *** Without cost to *****'s, so we didn't have to charge **** for it.  Trying to save our customer the expense of the top and a service call. Manny's will order a top and pay for the top. We should have it in 5-7 days. Then we can schedule the top to be installed. Manny's will pay for the top, **** will pay for the service call.  Up front.  The past 3 years with supply issues have not been fun for any industry. We were trying to help the best why we could.  We do value each and every customer. Somethings are out of our control. Like parts.       *********************

  Customer response

  12/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩