Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lawn Doctor was called to seed my lawn. They did not come out until several weeks later after the first frost and nothing germinated. I called to have someone inspect it and the Lawn Doctor representative agreed nothing germinated and he would re-seed in the spring. Due to several years of the same issues I stated I did not want to continue business with them. I would pay for the other services completed but not the seeding. I have this all in email. A year went by and they started sending me bills again and sent me to a collection agency for a bill they agreed to waive. No one will pick up my call or talk to me on this matter however I have all the documents in an email.
Business Response
Date: 08/21/2023
I have reviewed this account and complaint. I see that on 3/19/21 we received an email from the customer discussing the outstanding amount. It appears they were dissatisfied with their core aeration with overseeding. It appears that over the next 3 months we emailed and called her numerous times, and at some point offered to split the difference with her. Our guarantee is we will come back and redo the service, if you are still a customer. Because she was not, our guarantee didn't hold. However, as a courtesy, we offered to write off 50% of the $240 cost of the core aeration with overseeding. We continued to call and email and mail the outstanding amount without any response. Because we never heard back from her, it was sent into collections in July 2023. At this point, I would like to write off the amount. I feel we have been honest and upfront, however, because she was unhappy with the services provided, I would have preferred to have written off the amount when she canceled. Since we were unable to discuss this, I'm sorry that this was taken as far as it was. As of today, August 21, 2023 ************ will not have a balance anymore and we wish her the best of luck. Thank you.Initial Complaint
Date:04/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lawn Doctor has been sending unsolicited mailings to my address that are not welcome and I would like to stop.I sent an email to ****************************************** on 2 April 2023 to request the same, but I never received a reply and the junk mailings continue.On 15 April, I sent a clear, detailed message via ******** message and received a reply that was not helpful:"Hi, Thank you for showing interest in Lawn Doctor! We've received your message and appreciate you reaching out. We will be in contact with you shortly!Please provide an email and phone number for point of contact."Without having any success using these means of communication, I am forced to file this complaint.Business Response
Date: 04/24/2023
We have marked you as "do not market to" however, unfortunately, all of our spring mailing lists were sent prior to this and any mailings for this Spring, you will probably still receive. No future mailings will be printed. thank you
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