Business ProfileforBill DeLuca Chevrolet-GMC, Inc.

I've been shopping for a new truck, and in preparation for that I got a pre-approval from my bank. Yesterday 8.23.2023 I found a 2023 GMC Canyon AT4X at this dealership. My bank advised since they're out of *********), that as part of the purchasing process I had to make sure they have a copy of the title with them that can be sent to my bank. I called and spoke with a sales re*******ative to verify this and it was confirmed they still do have the truck, and can provide a copy of the title. We made an appointment for later that afternoon to come test drive the truck. It wasn't until halfway through this test drive that the rep *** tells me that in order to purchase the truck, that they require their in-house financing which is at a much higher rate, in order to buy the truck and I'm not allowed to use my own.I told the sales rep had he mentioned that on the phone when I called to check on the title and truck availability, that I never would've come down from **, and this stipulation just killed the deal. After returning back to the dealership, his sales manager *** agrees to a final price, and we both agreed he can try his in house financing to see if they can either match or beat my banks promised rate, and gave me his word that if they can't, then I can use my own financing. They ran my credit report today, and then said they can only offer an outrageous rate of 8% compared to my 6.49%.I reiterated that the sales manager last night made a deal with me that I give him the chance to match or beat my banks interest rate, and if that should fail, that I could use my own banks funding. The sales manager then back peddled saying he's there on the phone with the sales rep ******* and said he never said that. Due to their entrapment approach forcing customers to use their own financing at insane interest rates, and dishonesty stating they never said that, it was at that point I ended the call stating they just lost this sale. I was looking forward to this truck too!