ComplaintsforTalbots

• Initial Complaint

  12/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  DEC 9,2021 I PURCHASED A COAT ONLINE SIGHT UNSEEN ON LINE. IT COST $139 plus additional $18.95 plus $1.47 plus $10.80 for a total of $170.52.IT WAS DELIVERED DEC9,2021 WHILE I WAS GONE.IT HAS A ZIPPER THAT DOES NOT WORK IN SEVERAL PLACES AND BUTTONS THAT DO NOT ALL BUTTON.I WOULD A CREDIT ISSUED TO MY ACCOUNT.IT SAID ON THE MAILED RECEIPT NO CREDIT FOR SALES MERCHANDISE.

  

  Business response

  12/14/2021

  I apologize for the condition of the coat you received.  The coat is certainly returnable and I am processing a credit for the order.  You should see the credit post to your **** in the next few days.  We would like to have the coat back to send to the vendor since the zipper was broken.  May we send you a return label to mail it back?

• Initial Complaint

  11/04/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased items a few months ago through the Talbots website. They had issues getting me packaging slips to return the items. I received an email saying I have merchandise credit but the website does not allow me to use it. I contacted the manager who I had been emailing multiple times and she did not respond

  

  Business response

  11/05/2021

  For original order 070521IE39392 we issued credit on 09/22/21 in the amount of -$214.46 return confirmation number 092221RD93168.This credit amount was issue to the on account for ****************** and today we have removed the credit from her on account and applied it to her original method of payment, **** ending ****. The -$214.46 credit adjustment submitted today will take two business days to process & post.

  Initial Complaint

  10/04/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Advertisement 9/30/21 In attempting to order jewelry, from Sept. Catalog, the items listed as 12 carat gold, I am told contained no gold whatsoever page 64 item **** **** My goal is for the company to quit advertising as 12 carat gold jewelry in catalogs when there is no gold.....it is very misleading and fraudulent.

  

  Business response

  10/05/2021

  On Thursday 09/30/21, Ms. *************** contact Talbots **************** and was transferred to speak with a supervisor where she escalated her complaint with regards to jewelry we feature in our September catalog. Ms. ****** provided us with her feedback that day by letting us know the catalog description states of the jewelry was very misleading with regards to 12K (carat) gold. Going forward, for catalog orders being placed by our customers for this jewelry, we have now added a disclaimer for all associates to notify each potential customer the 12K (carat) gold description is referencing the plating color, not the material.

• Initial Complaint

  09/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a credit balance of $27.66 at Talbots. I was told by several store associates, a customer service representative, and via email that I can use the credit for an online purchase. This is not the case. I have tried numerous times to resolve this with Talbots. I called Talbots and was on hold for over 30 minutes. I attempted to use the Chat option, and sent several emails. Talbots will not respond. I dont know what else to do to get my $27.66 refund. I can no longer drive out of town. The nearest Talbots store is 40 miles away, so making an in store purchase is not possible. I hope BBB can help me. Here is a copy of the email Talbots sent me:Dear ********* We are sending you this reminder regarding your merchandise credit in the amount of $27.66. Our store and phone associates will be able to look up your balance and apply it to your purchase. The merchandise credit balance can also be used as method of payment for online orders.Sincerely, *************************************

  

  Business response

  09/30/2021

  We have reached out to our customer, ***********************************, by phone to resolve her complaint to her satisfaction by placing her order and manually applying her $27.66 credit.

  Customer response

  10/03/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************************

• Initial Complaint

  09/19/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a ***** coupon that was to expire today 09/16/2021 that was sent to me for my birthday. I went to the store in *************** mall and they told me i could not use the coupon there because they are an outlet store and everything is on sale. They told me to go to ********** to use the coupon. I told them the closest store in *********** to me was an hour away and I am not going to drive to those stores. I proceeded to go on-line to see that everything was already on sale in the regular stores as well.

  

  Business response

  09/21/2021

  Good afternoon,

  We contacted ******************** today, Tuesday 9/21/21 and left a voice message apologizing for the inconvenience to her. Since we were not able to speak directly with ******************** by phone, an email was sent to her at ********************** with an attachment of the $40 off coupon details which we printed in our disclaimer section that the offer could not be used in a Talbots Outlet or Clearance store. We have offered to extend the $40 promotional offer to ******************** to redeem on either a catalog phone order, via our website, or in a Talbots retail store. We've also added the offer of waiving the postage & handling fee should ******************** choose to redeem the extended offer via phone/catalog or online. We also let ******************** know if she wanted to speak directly with us, provide us with a day & time of her choosing and we will follow up.

• Initial Complaint

  09/05/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  To Whom It ************ I mailed a payment to Talbots **************** After 2 weeks I noticed the check had not cleared my bank. I called Talbot since the payment was due and I didn't want to have a late fee. The check I mailed was to pay the account off. I explained the situation to the agent and she verified that the payment had not been received. I informed her that I would make the payment over the telephone with her and place a stop payment on the lost/missing check that I mailed. She said that was fine and would allow the account to not be late. I verified with her that this would bring my account balance to zero. Several weeks later I received a statement with a balance of $29.00, reason - check being returned. I've called Talbots several times explaining the situation and I should not be penalized for paying the account off and that the agent verified the process I was doing. At no time did she state that I would be charged because I placed a stop payment.

  

  Business response

  09/06/2021

  The Talbots Credit Card is owned by Comenity Bank.  However, we have escalated the complaint to our partners at Comenity Bank on behalf of **************.  We apologize for any inconvenience she has experienced.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩