Business ProfileforEhrlich Pest Control

We called because we suspected we had mice. The technician came out and told us we didn't. A couple of weeks later we called again because we still suspected we had mice. The tech came back and said we were right and that he had told us so last time he was there, which was simply a lie. We ultimately signed a contract for rodent mitigation and were told they would come back as often as we needed them to within six months. It was nearly impossible to schedule appointments because the people who pick up the phone could never find available appointments in the computer system and said we would receive a phone call to schedule. There was never a phone call. We did receive emails telling us what day/time the service was schedules, but when that was a time we couldn't do, we called to change the appointment, at which point we were told that there were no appointments available and somebody would call us back. We cycled through this process at least six times. We ultimately were able to schedule appointments, but out of five attempts, the technician only did their job twice: One time the technician cancelled due to illness, which put us back into scheduling h*** Once, the technician showed up at a time we had told them we were not available and emailed us that he had completed the service, which is impossible, because he couldn't get into the house. Once the technician showed up and left after calling the wrong phone number and receiving no response. He didn't ring the bell. When we told them that the problem was not resolved, they told us this contract was already "over extended" and refused to come back. I'm sure their response to this complaint will be that they reached out to us to schedule again or some such thing, but it won't be real. This company should not be in business.