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Bank

PeoplesBank

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Complaints

This profile includes complaints for PeoplesBank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

8 total complaints in the last 3 years.
5 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 17, 2024, I opened online a ********** "More Spending" checking account and a ************************ account, in response to a published promotional offer. For a $100 bonus to be paid, the promotional offer required 1) to open the aforementioned "More Spending" checking account, which I met above; 2) Make two separate deposits of at least $500 into the account during the first 45 days as an account holder; and 3) Complete at least 20 point of sale (POS) debit card transactions during those 45 days. I received two direct deposits of $500 or more on December 20, 2024, which satisfied the second requirement above. On January 9, 2025, whilst purchasing groceries from multiple stores, I used my Zynlo debit card in person for six separate transactions. Later on January 20, 2025, I used this debit card in my workplace's breakroom for lunch food and a drink, resulting in an additional two debit card transactions. Finally, the evening/morning hours of January 20/21, 2025, I used my debit card for an additional 12 purchases from my apartment building's vending machine to buy last-minute snacks for a work trip I was taking later that week. In total, these 20 debit card transactions were true everyday purchases and satisfied the third requirement above. Later, on February 4, 2025, I received an email from ********** stating my accounts were being closed "because there has been excessive and unnatural use of [my] ZYNLO debit card to take advantage of ZYNLOs benefits." I responded explaining my use of the account was very much natural and the debit card use can't possibly be excessive if that is what the promotion required; however, after multiple attempts of contact, I received no response. I understand the bank has a right to close an account at anytime; however, I had already completed my requirements to earn the $100 bonus which remains due and payable to me, regardless of the bank closing my account. This cop-out clause is deceptive and predatory to customers.
Business Response
Date: 03/03/2025
After a thorough review of the customers account activity, the **** has determined that the terms and conditions of the account were violated, and the closure was justified. The **** responded directly to the customers complaint by mail on 3/3/2025.
Customer Answer
Date: 03/07/2025

Complaint: 22994406

I am rejecting this response because:
Once again, I have already shown that my purchases were natural everyday purchases, at grocery stores and vending machines. It should be easily understood why purchases at a vending machine are in small and separate transactions as most vending machines make you purchase items separately. Further, it is still laughably nonsensical that my transaction frequency could be "excessive" when the promotion specifically required this frequency of debit card use. Nowhere in the terms am I limited to a defined debit card use quota per day, and if I was, I would have expected the transactions to be declined. To advertise a promotion and then renege against the terms when the bank feels a customer "is taking advantage" of the promotion is a fraudulent marketing practice and your bank needs to be held accountable.

Sincerely,

***** ******
Business Response
Date: 03/10/2025
We have reviewed the complaint and responded to the customer via letter on March ******. As we have addressed their concerns, we consider this matter closed on our end.
Customer Answer
Date: 03/17/2025

Complaint: 22994406

I am rejecting this response because:
The letter sent to me by this bank does not address these concerns. Once again, I have already shown that my purchases were natural everyday purchases, at grocery stores and vending machines. It should be easily understood why purchases at a vending machine are in small and separate transactions as most vending machines make you purchase items separately. Further, it is still laughably nonsensical that my transaction frequency could be "excessive" when the promotion specifically required this frequency of debit card use. Nowhere in the terms am I limited to a defined debit card use quota per day, and if I was, I would have expected the transactions to be declined. To advertise a promotion and then renege against the terms when the bank feels a customer "is taking advantage" of the promotion is a fraudulent marketing practice and your bank needs to be held accountable.

Sincerely,

***** ******
Initial Complaint
Date:02/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** is offering a $100 bonus when you open a new More Spending Account online and complete the following requirements: 1) Make at least 2 qualifying deposits of at least $500 each within 45 calendar days of account opening; 2) Perform at least 20 point-of-sale (POS) debit card transactions, which must be posted to your account within 45 calendar days of account opening.However, after I fulfilled all of the above requirements, particularly the 20 debit card transactions, the bank claimed that "there has been excessive and unnatural use of your ***** debit card to take advantage of *****s benefits" and closed my account before the reward was delivered. This is absolutely unreasonable, especially since the bank never defined what constitutes "excessive and unnatural use" of the ***** debit card at the outset. The requirement for 20 transactions within 45 days was set by the bank, and now they are refusing to honor the $100 reward by labeling my actions as "excessive and unnatural." This is completely unacceptable, and I am requesting that the reward be granted as promised, without further delay.
Business Response
Date: 02/18/2025
We have received your BBB Complaint, and are investigating. We will respond shortly with additional information.

Thanks.

Business Response
Date: 02/19/2025
We have an updated statement for the complaint, but I'm not sure where to post it, as it looks like my "we're researching" comment is the most recent. Where should I put additional info, which would be this:

"After a thorough review of the customers account activity, the Bank has determined that the terms and conditions of the account were violated, and the closure was justified. The Bank responded directly to the customers complaint by mail on 2/19/2025."

Thanks.

****
Customer Answer
Date: 02/19/2025

Complaint: 22947615

I am rejecting this response because: The bank did not clearly specify which rule I violated, only stating "excessive and unnatural use" of my debit card, which I find unacceptable. The 20 debit card transactions I made were simply to meet the requirements for the reward. If the bank considers using the card 20 times within 45 days excessive, then the reward requirement itself is flawed, not my actions. Moreover, if the bank has a specific rule defining what constitutes "excessive" or "unnatural" use, and I indeed violated it, then closing my account would be understandable. However, if no such rule exists, the bank is merely finding an excuse to renege on their promise, which is both deceitful and fraudulent. This behavior is unacceptable and damages the bank's reputation.

Sincerely,

** ****
Initial Complaint
Date:12/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it concerns, An Account was opened in my name with ********** which is wholly owned by Peoples Bank. Once the account was opened. ********************** locked the account numerous times stating they couldn't say why but that the checks I deposited were fake. Which is false information, I verified the checks myself one of which was a check from the state of ***** for my unemployment, and one of which was a cashiers check. ********** did not unlock the account for many day's stating that until I speak to their operations team I would not be able to access my account. They told me even though they rejected the deposit and locked my account without any information. That there was nothing they could do they locked the account after business hours and informed me I cannot get any assistance until their "Operations Team" Reached out. It took another day to receive a call. They told me they can't tell me why but they assume all checks are fraudulent that are mobile deposited which is false. I gave them the number to verify the check and sent the check stub. They eventually let it clear. Month's down the road several transactions occurred from a ****** Resort, ***************************, **************, ****** and several foreign withdrawals to an everi. None of which I authorized. I advised this and the bank disputed these transactions as non fraud. Which they denied and didn't send any supporting documentation to further provide a reason for denial. It is my consumer right to request documentation used in the investigation. Furthermore, ********** locked my online access blocking me from statements. I have requested to receive copies of all my statements from beginning to end of the account, and their support never responds back telling me they don't have to respond that I need to speak to their operations team which never calls back. I called in and left several voicemails and receive no calls back. At this time this company violated regulation E. I am owed funds.
Customer Answer
Date: 01/14/2025
I have not received any response.
Business Response
Date: 01/14/2025
Thank you. We have received the complaint, which I believe we also received via the FDIC. Our team is investigating, and we expect to have a response for BBB/customer shortly. If there are additional questions, you may reach me at *********************************************

Customer Answer
Date: 01/14/2025

Complaint: 22744165

I am rejecting this response because: The information in this complaint has never been sent to peoplesbank before and peoplesbank has not provided a response to my complaint all it says is this is being investigated.

Sincerely,

****** ********
Business Response
Date: 01/28/2025
We have responded directly to the complainant on 1/15/25, and do not believe that there is merit to the complaint.
Customer Answer
Date: 01/28/2025

Complaint: 22744165

I am rejecting this response because: I did not receive any response to this complaint. The **** has stated they offered to send statements by email. Which is false. I didnt receive anything from this company no response. As of this date they have not sent a single statement. Consumers are allowed to request statements. PeoplesBank opened a fraudulent checking and savings account in my name without my permission. PeoplesBank allowed fraudulent charges on the checking account from casinos out of state that Ive never visited in my life. I reported the fraudulent charges and peoplesbank did not conduct any investigation. Instead peoplesbank says they sent a statement link by email to receive all account statements. The only link ever received did not work. At this time the fraud investigation which is required under regulation E has not been conducted and I did not agree to their terms and conditions and I did not sign any signature cards. These charges are fraudulent and the bank refuses to provide statements that I have requested. The bank has not disputed the fraudulent charges either. This is not a satisfactory resolution and peoplesbank has not provided a response to my concerns or complaint,

Sincerely,

****** ********
Customer Answer
Date: 02/07/2025
Responding saying they believe this complaint has no merit is not a response to my complaint. The company did not take a good faith effort to address my complaint. They did not send said response on 01/05 as I have not received anything from this company. My issues are still not resolved and I dont believe peoplesbank cares about their consumers because they did not provide a single statement as requested and they did not address my complaint. The company writing the complaint has no merit when my complaint does have merit and real issues to address does not mean the company made a good faith effort to address my concerns the bbb closed this setting the company addressed the complaint and this is false.
Initial Complaint
Date:10/15/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Zynlo incorporated with *********** locked my account without explanation. I am a victim of a natural disaster and my money is locked. I also had an emergency check I upload that is now locked. I call customer service and get hung up on or told they can't help. Someone please unlock my account.
Business Response
Date: 10/16/2024
Thank you for reaching out. We are looking into the circumstances of your complaint and will respond promptly.
Business Response
Date: 10/17/2024
Additional response to complaint:
This customer attempted to deposit an invalid check, which was blocked for suspected fraud and causes the account to be locked. ***** policy requires a full fraud review,which can take ***** hours. This customers case was researched and resolved same day. The customer appeared to understand the result of depositing an invalid check and the status of the account was resolved. During one of the customers calls, they were accidentally disconnected. The customer was in touch with customer service again immediately and the agent did apologize for the accidental disconnect.
Customer Answer
Date: 10/17/2024

Complaint: 22425490

I am rejecting this response because:
I do not appreciate false information. The guy in the processing department, verified it was a "real check" but told me Zynlo doesn't accept E-checks! The check was never "invalid". It was from my jobs disaster assistance program. 100% real!
I shouldn't have had to go through this hassle of my account being locked because the check was required for me to print (E-check) from *********** because Zynlo does not "allow" instant direct to Debit, it only allowed me to print the check after it failed to send to my debit.
In the future, there are awesome instructions on the check to call Deluxe E-checks for proper verification of this kind of payment. With this problem resulting in my account being locked over something that was legitimate, did put me in a bind for half the day because I couldn't login, use my debit, nothing!!!
The lady who did hang up on me, did NOT call me back. I had to call back myself and spoke to a different representative and yes she apologized for the assinine behavior of the other representative who was refusing to even consider listening to me.
However, yes my account is unlocked within the same day, but this could have been handled better, maybe denying check and stating because it's an "E-check" not accepted. Poor decisions from Zynlo messed up most of my day.
I want Zynlo to understand, yes I was mad, yes I felt this could have been handled differently, and never should be accused of fraud, when it never was, be in my shoes and suffer through to hurricanes, to getting relief from your job and the bank locking your account because they "assumed" fraud. That labels me for something that was "never" my fault. However, ****** was very nice and approved the check, which costed me almost $40 to get my funds....
Sincerely,

**** ********
Customer Answer
Date: 10/17/2024
It has been brought to my attention, this "suspension" could have affected my $100 incentive bonus.
Please correct that, because the check was valid, but not a check Zynlo accepts, which I did not know about.
Initial Complaint
Date:09/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Don't remember and they don't provide. About 50 USD.They locked me out of account ,can't change password,They don't get back like they say to resolve issues. Giving me the runaround anyway they can.Slammed my calls.
Business Response
Date: 09/11/2024

We have investigated the complaint and do not believe that the complaint has merit. Repeated attempts to contact the customer have been unsuccessful,and the customer has not attempted to contact our customer service line, rather bypassing them to speak with Operations. As is the Banks right, we are seeking to close the accounts and return all funds to the customer.
Customer Answer
Date: 09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Kentford Chin
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used an ATM to make a deposit into my account. The ATM spun for several minutes saying it was processing and it gave me back only $20 of the $140 that I tried to deposit, the machine kept $120 of my money. I called Peoples bank twice and they tried to connect me to a solution center, which both times no one picked up, and they said I would get a call within 1 or 2 business days. They gave me two different timeliness. I also spoke with a virtual banker at the ATM when the machine stole my money and they were useless. I have a receipt the ATM telling me to contact my financial institution and they have done nothing to help me and have not called me back. The money is not in my account either.
Business Response
Date: 01/11/2024
Thank you. Received the notification, will investigate internally and respond shortly. Thanks. ***************************, ****************************

Business Response
Date: 01/12/2024
Thank you for bringing this matter to our attention. We can confirm that an error was made by us in handling this situation, and we do apologize for any inconvenience this has caused you. We have processed a provisional credit to your account in the amount of $120, and we will also work with our internal staff to discuss how your original concern was handled, and how we might improve upon our responsiveness in the future. We hope this addressed your concern, but please do reach out to us if you have any additional questions.
***************************
****************************
Customer Answer
Date: 01/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:09/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Peoples Bank, I do not have a contract with Collections (*********************************************************) they did not provide me with the original contract as requested furthermore I am disputing this transaction from my credit report. According to the ***** enacted in ****, "includes provisions to ensure that credit reports companies report accurate information about consumers..." One out of three bureaus have an inconsistency. In addition, the ********* states that information solely as transactions and experiences between consumer an person should be excluded for the credit report and A3 states communication of others information among persons has to be clearly and conspicuously disclosed to the consumer; the information communicated between such persons and the consumer is given the opportunity before the time the information is communicated, to the direct such information not be communicated. The ************* Section A requires that each financial institution has an affirmative and continuous obligation to protect the security and have full confidentiality of non public personal information. This institution has violated my right as a consumer. I am demanding that is taken off my consumer report immediately. Sincerely,*************************
Business Response
Date: 09/18/2023
We have reviewed the complaint BBB #********, from *****************************, and completed our initial research into the matter.

According to our records, ****************** account was closed by us as a negative closeout balance with a deficit of $3,575.65 on June 15, 2018.

The matter was referred to a vendor, a collection agency called ************************ (APR).

***************** would not have a contract with our collections agency, APR (located as noted at *********************************************************) in connection with this matter. They are retained by ** as a measure to recover funds owed.

***************** has not, to the best of our knowledge, ever disputed the deficit amount with us or with APR. However, he has not made any payments over the last 5 years to us or to APR to reduce the $3,575.65 that is still owed to PeoplesBank.

We encourage ***************** to contact APR to resolve this issue.

***************************
****************************
Initial Complaint
Date:08/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bank has put a hold on my debit card and no one isnt reaching out to me and idk why they put a hold and I didnt do anything wrong I cant access my money or check my account Balance . My debit card is issued from ZYNLO bank and my money is my information is locked .. I would like my account either unlocked or money return back to me in form of a check I dont have good credit at all
Business Response
Date: 08/30/2022
ZYNLOBank has contacted ****************** and resolved the customer complaint to their satisfaction at this time.

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PeoplesBank is NOT a BBB Accredited Business.