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ComplaintsforTraveling Vineyard
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Complaint Details
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Initial Complaint
06/05/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered an essentials kit to try and start a wine-tasting business. By the time it arrived, I started a full-time job and refused the package, sending it back to the company.I have contacted them 5 times regarding the refund that I haven't received. I have not gotten a response to that question.I would like a full refund of the $123 for the essentials kit and shipping. If refunded, I will completely withdraw this complaint.Initial Complaint
04/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I received an email on 4-19-22 that my shipment of wine was sent. I am on a rewind program where I can have wine automatically sent to me every 2 months but I have not ordered any since 2020. I check my account frequently to make sure I am not sent any shipments. Not only did I NOT order the shipment but the amount charged to my card $95.75 is different than what my account stated was charged. I immediately called customer service at 4:55 and the recording stated they were there until 5:30 EST. I repeatedly called and finally left a message to which was never returned. I proceeded to email them in regards to situation and they insisted that I did NOT opt out of recent shipment. I have since deactivated my account as I will not be purchasing any wine from them and will make sure that any friends I referred to Traveling Vineyard should not purchase from this company.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.